Overview
This landmark boutique hotel is half a block from San Francisco's famed Union Square, in the midst of the timeless elegance the city is famous for. If you're a shopper, gallery-hopper or urban adventurer, you'll feel right at home here among many of the world's great boutiques and department stores. The financial district is right down the street and the trendy South of Market area is just across town.
Check in
3 p.m.
Check out
12 p.m.
Rooms
416
Inclusions
- All taxes
Rooms
Amenities
Location
Reviews
TripAdvisor Traveler Rating
Poor Wedding Experience – Not Recommended by a Travel Agent
Sightseer22380213142 on May 09, 2025
As a travel advisor, my husband and I chose the Beacon Grand for our own wedding weekend, expecting a seamless, high-touch experience worthy of recommending to clients. Unfortunately, our stay was marked by multiple service failures and a dismissive follow-up that fell short of hospitality standards. The biggest surprise came at check-in: our suite, which we booked PREPAID directly through the hotel's website, was not recognized as prepaid. Meanwhile, our standard room booked through a third-party site was processed correctly. This caused immediate confusion and left us scrambling to resolve the issue, especially frustrating considering it was supposed to be fully handled. A $200 discount and waived resort fees were later offered, but the disruption and awkwardness at arrival lingered. Service throughout the weekend was inconsistent. Multiple calls to concierge went unanswered, and we had to go downstairs in person to request something as simple as extra bedding, unacceptable for a property of this tier, especially during a milestone occasion. The manager stated it was a housekeeping issue, not a concierge issue despite the staff highlighting that we had 24 hour concierge. On our wedding day, we stored drinks with the hotel in preparation for the ceremony. Retrieving them took close to an hour, despite the manager later insisting it was only 10–15 minutes. That version is simply not accurate, we were operating on a precise timeline and know exactly how long we waited. Having that experience dismissed in follow-up communication felt disingenuous and frankly, gaslighting. To make matters worse, our coordinator noticed spit in one of the elevators, a small but telling moment that raised concerns about cleanliness. While the hotel made some gestures to address the issues, the overall experience left us disappointed. I won’t be recommending the Beacon Grand to future clients, especially for weddings or other important life events where service and attention to detail are non-negotiable.
Grand Experience at the Beacon Grand
448marilyna (Laguna Beach, California) on May 09, 2025
We had a great time at the Beacon Grand...our first visit and will definitely return. Gorgeous interior design and architecture. Very fun lobby bar. Exciting Starlight top floor bar/nightclub with excellent drinks and music. The junior suite was terrific. Great housekeeping. Every request was handled instantly. Compliments to JoJit and all the front desk staff.
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