TripAdvisor Traveler Rating

Superb location, and a beautifully restored hotel. It’s wonderful to see character hotels looked after and managed well. We loved the rooftop bar and the rooms and shared areas were well appointed with tasteful decor and soft furnishings. The concierge Laith was a real gentleman and very knowledgeable and helpful. We appreciated his recommendations.

Old but charming. Very small room, Great view of SF from the Star Light Room. Great location for walking the city. We enjoyed our stay.

The staff was easy to talk to and helped us with exactly what we asked. Very grateful for their service.

Room was a little smaller than we were expecting based on our 2 Hotel stays immediately preceding this one, in San Diego & LA, but the Hotel facilities are good and if staying (or even if not staying) highly recommend visiting their fabulous roof-top Bar (Floor 21) with great views across the City. Good location right near Macy's and Saks - we walked from the Hotel to Fisherman's Wharf, Lombard Street, and to a Trolley car stop. Great little breakfast cafe opposite Hotel's main entrance - Sears - recommend for American Diner style breakfasts.

Beautiful, grand hotel. Receptionists friendly and polite. The room was beautifully decorated and had everything you needed. We really enjoyed our stay as hotel was central to all the ‘touristy’ sites. The reason I didn’t give 5 stars was due to the rude woman on the starlite room reception. We were told to go up and have a look at the view. We decided we would have a drink once there. Upon arrival we were told “You can look but not sit!” I was totally taken back by this. She was very rude and totally unprofessional. We decided to leave. This then but a dampener on the evening.