Walt Disney World Dolphin Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1371 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    This Resort Is Not Ready To Be Open

    Reviewed by Anthony0809(Port Saint Lucie, Florida) on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I’ve been staying at the Swan and Dolphin multiple times a year for the past 14 years and they are not ready to be open. Customer service is poor. Staff is clueless using the phrases “ it’s my first day back” and “ we just opened 2 days ago” to explain the confusion. Did not feel Covid safe here at all. Stayed at 5 different resorts since Covid and they all got it right. It will be a while before I return to this resort that has always been my Disney Resort of choice. Eat part of the stay was my always favorite and always perfect restaurant, IL Mulino!!

    Dolphin swim discovery cove orlando

    Reviewed by Angela C(Dublin, Ireland) on Aug 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The best experience ever, beautiful place ,friendly staff, delicious food.and the magic of the dolphins,to touch a dolphin is so special,you can gofor the day and just taste this perfect place .you can book a none dolphin swim and enjoy snorkeling in the lagoon,white sand.its a paradise.

    Needs renovations and updates

    Reviewed by josephc850(Wood-Ridge, New Jersey, United States) on Jul 17, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I have been staying at the swan and dolphin since 2007 once a year. Since 2018 the resort has really slipped. Carpets are worn, pool area cement cracked and old, paint needed, pool is cold (my wife won’t even go in). Worst of all since Marriott took over the 50,000 point per night price tag is absurd. You can get a $500-$600 a night room for 50,000 points. The dolphin rooms generally retail for no more the $300 a night and often they are $200 a night. It’s a rip off. Location is amazing. Still a good hotel. Just not worthy of the point value and Disney name.

    Terrible job handling pandemic closure!

    Reviewed by Nowlahl() on Jul 03, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Our disappointing saga with The Dolphin started when I learned that hotel would not reopen until the middle of our late July stay on a Disney Blog before we received an email from the hotel itself. We called both The Dolphin and the JW Marriott Bonnet Creek where the email said our reservation had been transferred to confirm our stay. We were giving a confirmation number for the stay, so we assumed everything had been handled. A few days later we received an email canceling our reservation at The Dolphin, which made us worry that we would get down to Orlando with no reservation. We spoke with someone with the JW Marriott and the confirmation number we had been giving a few days earlier belong to someone else. We had no reservation. Luckily, we are annual pass holders for Disney World and our park reservations were attached to those rather than our hotel reservation. I am so disappointed in how poorly this situation was handled by The Dolphin. I had heard nothing, but great things about this hotel until this point. We were very proactive by reaching out to both hotels as soon as we found out we were being moved and even talked to representatives several times to confirm our stay. It will be a long time before I attempt another reservation at The Dolphin, if at all.

    Christmas at Disney’s Dolphin Hotel

    Reviewed by emilypU2676RW() on Jun 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff at the Dolphin resort in FL was so accommodating and spectacular. My dad booked the rooms and my sister and I were easily able to check in early and leave our belongings with the hotel bell stand so we could enjoy the afternoon and evening in the parks. Due to the Christmas holiday, Wait times were naturally longer, however my sister and I are naturally sociable and friendly and we engaged in fabulous conversations with the hotel staff (cast members). The hotel cast members couldn’t have been kinder, we even got our room upgraded to a balcony (on the second floor which was slightly difficult to find at first by stairs) and were able to enjoy our short stay in Disney in a fabulous room away from the parks, at our favorite hotel.