I liked this hotel. We had a beautiful room with a very comfortable bed. The choice of restaurants on site was nice. Only negatives were we did not have our room serviced one day, and valet parking took a long time every time we retrieved our car.
Great Location, but Noisy Afternoons
(Oldham, United Kingdom)
Jan 29, 2023
The Dolphin Hotel was an ideal location for visiting the Disney Word parks:
- Epcot (15-20 mins walk/boat ride - every 15mins)
- Hollywood Studios (20 mins walk/boat ride - every 15mins)
- Magic Kingdom (bus to Ticket & Transportation centre every 15 mins from hotel)
- Animal Kingdom (bus - every 15mins)
In addition to the above, we also took advantage of buses to/from the parks to/from the neighbouring Disney hotels (Boardwalk/Yacht club).
Food and Drink
The hotel provided 2 bottles of water per day, which was really convenient.
A fridge was available in the room for water, milk etc.
The shop at the hotel sold provisions, but we used the General Store on the Boardwalk for milk (for tea/cereals).
A number of restaurants on site, but we only used the Fountain restaurant, which was relatively good value.
The Boardwalk deli is close by, and we used this to share a bagel/sandwich between us.
The pool facilities and beach chairs are shared with the Swan hotel. Nice and relaxing. Also, across the road by the Swan Reserve is the Miniature Golf, which is free for Disney park ticket holders. Great fun! There is also a small arcade but we didn't use this.
Generally good, but one day they arrived at 10:30pm when we were in bed! I've never known anything like it!
I have to knock a star off as there was constant loud noises outside our room for the duration of our stay as cranes were used to refurbish balconies. We had treated ourselves to a balcony to relax after busy mornings, but we couldn't take advantage of this. Very disappointing. We were even left waiting on arrival for our room as they wanted to make sure we had the quietest room available!
However generally quiet at night and we slept well.
The room had two small 'double' beds and only 1 bedside table between them, which was inconvenient. The safe was big enough for documents and small items only. The small fridge was useful.
Over the top 10/10
Jan 29, 2023
Everything about this place was perfect and over the top. Not surprising for Disney. The detail of every little thing was mind blowing. I came for a conference and we extended for a family vacation. Just on site there is so much for kids to do. You're SO close to Epcot and Hollywood studios. Beautiful views. Unreal pool
1 week stay with son
Jan 22, 2023
The negative reviews in reading are truly just entitled people.
The hotel is great. This is the 3rd time we come and stay a week to do all the Disney parks and Universal.
Convenient centrally located with 2 parks, EPCOT and Hollywood. Walking our even the boat taxi. Disney Boardwalk around the corner over the bridge.
If you're looking for some convenience with good restaurants and Fuel. Love the little store.
The smell of the lobby as you enter is and will be memorable. If you want to get that scent, buy Lakeside Morning from bath and body works.
I will see Dolphin again next year.
Beware if you need an accessible room or expect benefits for being a titanium member
(Charlotte, North Carolina)
Jan 22, 2023
So many issues that I don't know where to begin. I have been an elite member for 22 years - Titanium the last 5 years and have stayed at Swan/Dolphin many times.
I reserved (3) rooms for myself and my family for the week -Jan 2023. I had 5 suite upgrade elite coupons so I was expecting some kind of upgrade for one of the rooms. I called ahead a few times to ask if the rooms could be connected or close to each other and was told they would try their hardest. None of this happened. My suite upgrades were a loss as they took them.
A week before Christmas - I hurt my foot and was confined to an electric scooter when I arrived. I called ahead a few times to the front desk and was told it was not going to be a problem to get a larger room and close to the elevator and accessible shower.
I ended up with quite the opposite !
First of all - Check in was a nightmare. I had checked in online so not sure why my key wasn't there and ready for me. The line for elite members is a joke as all the agents just kept calling people up from the regular line. NO designated elite agent.
I was told at check in that they upgraded me to a balcony room. I explained, that because of the scooter, there was no need for a balcony that I could not get on. I preferred a larger room so that I could fit myself & my 2 older children in WITH a scooter. I was also supposed to have a rollaway bed in there.
VERY long fight for over an hour to figure out the rooms. The manager was very unaccommodating and wouldn't come out from the back to speak to me at first until I refused to leave. I ended up having to purchase a 4th room, for a few nights, to accommodate myself so that I would be able to get into the room with the scooter. In all fairness the room was discounted but it was still an extra expense.
Our rooms ended up being in the east wing on the 2nd floor and almost the farthest from the elevator. The other rooms were not connected or close so it was difficult to keep asking one of the kids to come to my room to help.
If anyone is familiar with the Dolphin you know that you take the boat to Epcot & Hollywood studios. My family could walk out a door and get to the boat easily - but if you are in a scooter or have a stroller - it is a much longer walk.
I had to take the EAST elevators to the LOBBY then take the CENTRAL elevators to FLOOR 1 then go PAST all the restaurants, the Dolphin pool, the swan pool and the beach and to the swan hotel to get to the boat. There was NOT an elevator in the east wing to allow me to get there directly. I did this all week by myself as I didn't want to make everyone do the long minute walk.
The manager told the front desk agent to put us in a "CO... room" I didn't really understand then but I am pretty sure it meant -- the construction rooms. Three of the four rooms we had faced the courtyard where all the construction was going on.
Ha- I did find the hotel's note about the construction when I was checking OUT. It was IN one of the drawers - not on the counter. Not everyone uses the drawers. I certainly didn't. I opened the drawer only to make sure no one left anything.
And BTW - the construction went on way past the time they had indicated. One of my kids were sick and wanted to sleep before dinner and couldn't because of the construction going on after 5 pm.
Halfway through my stay, I moved to another room due to my sister joining us. I explained all this to the manager. My next room was so small and completely in the corner - Room 2002.
Again - I had a scooter. It would not fit into the room so I had to leave it outside the door and hop into the room on one foot as well as hop all over the room. I had to hope no one stole it or that there was a fire as it was blocking our door.
The bathroom --- was so small that I could barely close the door when I went in and it was an absolute nightmare having to step into a tub instead of a roll in shower that I requested. I went to the front desk to ask for a new room and was told that this is all they had.
I thank god my "handicap" was only temporary. I feel for those who it is not - I would never recommend they stay here as the hotel could not provide an environment for them as evident of where they put me.
I was shocked at the way the Dolphin has gone downhill. The rooms were dirty and small. Keep in mind the beds are DOUBLES not Queen beds.
The pool area was disgusting. Garbage was overflowing at all the garbage cans. The cabanas looked old and worn out and dirty. It took 1 1/2 hours to get chicken fingers at the pool at 3:30 in the afternoon (not at lunch time). Our order did not come all together & it was cold when we received it.
FUEL was always busy and had long lines despite their outrageous prices. There was a register if you were only buying a drink but it was always closed. I asked the Manager if they could open it and he said no.
Giving a titanium member a coupon for $10 to get breakfast only allowed them a drink and a muffin. The line was crazy so we only ate there once. We tried the restaurant and it was also a long wait so 2 of us ate there once. No lounge on this property.
I felt like I was staying at a budget hotel at best and that I was put in the basement in the worse rooms in the hotel. Not sure what the $40 resort fee was for.
Beware - check your hotel bill every day. I had extra people charges on every one of my rooms even though I had (2) adults / room or (2) adults and (1) child. They did reverse them on paper but I was still charged for them on my credit card. I am still trying to work it out with accounting.
Take care of all problems while you are onsite as once you leave --- it is nearly impossible to get anyone and if you do get a number - it is hard to get them to call you back. I have tried and the only way to reach accounting is to email them and they don't respond.
Not to be completely negative - I will say that the front desk agents were very polite however they are not empowered to do a thing. They kept saying "I have to ask my manager" (who was hiding in the back) and the answer was always no when they came back. I witnessed it with others checking in.
The bar area is stunning and the service was completely opposite from the rest of the hotel staff. They were attentive and pleasant.
I stayed at Swan last year and we had an excellent time. I went during food and wine fest / Columbus day week when it was very busy. They didn't have a suite for me so they gave me (2) regular rooms that were connected without me asking. I felt like they recognize that I was a titanium member and were very accommodating. We were given coupons to use in their quick restaurant and were able to chose a drink / bakery item an a yogurt or fruit each day. They were very flexible.
I have no problem paying 5 star rates if the hotel & service is a 5 star hotel. It was disappointing and frustrating the entire week. And the worst part ... no one cares to try to correct it.
I have sent so many friends / family members to Swan and Dolphin over the years.
I will not be recommending them anymore.
It is unfortunate as the location is ideal being able to walk or take the boat to Epcot and Hollywood Studios. I love that the Boardwalk is next store which where we ate most of our meals.