Walt Disney World Dolphin Resort reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 3.5
  • Value 3.5

1888 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Dolphin Delight

Sophy D (ny) on May 25, 2024

Two notable staff members and fair housekeeping prevented this hotel getting a five star rating. My first terrible encounter was with Bus Driver Gladys, who transported us from the hotel to Magic Kingdom. The bus was labeled as charter when I tried to ask her was this a charter private bus or the hotel bus to get to Magic Kingdom? She was so rude and abrupt as if my question irritated her… What a way to start off our vacation. Gladys, you are nasty and fake! My second nasty encounter was with housekeeping… I requested housekeeping, a check-in, but it never was entered… My room was never made up. At 7 PM after returning from the parks, tired and exhausted requesting why my room was not done being told that it would be done shortly Only for it to never be done until 11 PM at night after multiple complaints! Dammit we’re on vacation. Could we not at least have our rooms made up without begging for it? At room service/housekeeping was extremely rude! The third rude person was Caitlyn at the cabana bar… She told me she refused to serve me because I did not wait online for my order… I ordered a drink at the bar and went to go sit at my seat thinking that the line was only for to go food, but apparently because I ordered a drink earlier and did not actually sit at the bar. I was not entitled to be reserved unless I waited online. If this was not explained to me, how was I to know? Kaitlyn (@cabana bar) you are rude and I hope this review is your wake up call! Your $45 a day resort fee is ridiculous! Free Wi-Fi? Really that’s worth $45… And you charge for parking? What a joke! Otherwise rooms were nice but I got a ground level room thinking I was getting an upper level room with a balcony… Resort pools were overall nice and the food Rosa Mexicana was great! As were the drinks! I would definitely stay again, but avoid the above mentioned employees!

TripAdvisor users rated this property 5 out of 5

Excellent Resort Hotel

338Concerned (Clearwater, Florida) on May 24, 2024

Extremely nice resort hotel. The place is huge. Numerous accommodations and activities available. Very clean and well maintained. The only thing we didn't care for was when you first go through the revolving door there was a very strong perfume smell, it was a bit overwhelming. But, as soon as you were through there and in the lobby area it was gone. Pools were very nice. Lobby bar was very nice, it was good to be able to sit and have some drinks after the other activities!! Restaurants were very nice, as well. Fuel, the quick service deli in the lobby area was very good, as well - "The Cut" was an awesome roast beef sandwich!!

TripAdvisor users rated this property 2 out of 5

$90 in surprise resort fees. Not cool and not worth it.

Compass15919994815 on May 15, 2024

I stay only 2 nights and they hit me with $90 in surprise resort fees. Not cool and not worth it. These fees need to be factored into the the booking cost. Otherwise, it's just false advertising IMO. You are not made aware of these fees when you book the hotel. The first time we were informed was at check in. Obviously, there's nothing you can do about it at that point.

TripAdvisor users rated this property 4 out of 5

Everything was amazing expect the cashier

Allison S (Detroit, Michigan) on May 13, 2024

I was here for a conference, front desk manager Mohammad was amazing and answered all my questions. The bellman that assisted me was Robinson, he was friendly and made me feel very Welcome. This only issue we had was the departure day. The cashier at the gate Paris was RUDE, my Uber went the wrong way and as we were exiting she was yelling at the driver going the wrong way out of the hotel.

TripAdvisor users rated this property 5 out of 5

Lovely hotel

302bella on May 05, 2024

Perfectly placed to visit the parks Nice walk into boardwalk and ride on the boats Pool area was nice. Had a bar which done food Room cleaned every day All in all a great stay Buffet breakfast was always fresh and hot Pleasant staff all through the hotel

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