TripAdvisor Traveler Rating

Cattle call at Fuel for breakfast, lobby offers no coffee or water, 20 plus minute walk to parks, staff treats you like you are lucky to be there from front desk to the cattle call in the military commissary they call Fuel One positive the hotel is pretty, I have found rooms at other hotels for similar price where you at least feel like you got what you paid for. Stay at the Ritz or JW NEVER EVER COME HERE AGAIN

Perfect location, lots of restaurant options at both the Dolphin and Swan, easy walk or boat ride to EPCOT and other attractions and hotels. Comfortable beds and nice staff throughout.

The carpet in the guest room hallways is so worn down and dirty. The hotel also has trouble regulating the temperature in the conference areas. This is based on several trip experiences. One morning their systems went down and a fire alarm was going off in the room next to me. The hotel desk sent security to try to turn it off, but it went on again. It was extremely disturbing having to walk down to the desk to inform them of the alarm while wondering if I should be evacuating the hotel, while also being told they'll look into it and then having to get ready while the alarm is blaring. What an awful experience. The only good things about the hotel are the restaurants and gym.

We arrived at the Dolphin Hotel on Friday night shortly before the Food and Wine Classic. We had a ticket number, but had not set it up correctly. There was a long line waiting to check in. A young lady came up and asked us if we had Our QR codes. We didn’t and so she took us to one of the attendants to complete our registration. We were finished in about 5 minutes. The young lady’s name is Jennifer sharpe. She’s an employee at the Dolphin, I believe. She also gave me her pen to keep track of which foods and wines table we had been to. Another young lady, the pastry chef said they had run out of the chocolate pecan caramel tart out front, but would bring us some from the back. Her name was Emily Ruby. We thoroughly enjoyed the Food and Wine Classic. We went both Friday and Saturday nights. There were plenty of wines to choose from. The food was delicious! We were glad we stayed for both days. We had time to sample more of the possibilities. The staff were so friendly.

Very disappointed with their recognition of Titanium Elite status. Requested a King bed and they couldn’t even accommodate that. Didn’t even ask for a room upgrade. Just bed type. And the answer was “No”.