Zoëtry Paraiso de la Bonita Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    6. Zoëtry Paraiso de la Bonita Riviera Maya review

    What to expect (based on 2848 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fantastic Relaxing Honeymoon!!

    Reviewed by dangit89() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I decided to spend our vacation at Zoetry from 10/7 to 10/14 after doing a fair bit of research on the different all-inclusive resorts. What we wanted was an all-inclusive that was focused on relaxation with few crowds. If you are looking for a big party scene with loud music and pool parties, this is not the resort for you. If you are looking for fine dining with a quiet romantic atmosphere where the staff caters to all your needs, this is your resort! Before we got there, we were able to confirm our pick up time from the airport and we were greeted by their friendly driver who helped start our relaxing vacation with water and a cool towel. Our luggage was taken care of by the attentive bellmen as we were checking in. Our room was not quite ready so we were told to have lunch at Kaax while the room was being finished. I could go on and on about the service which was much more than we expected because everyone wanted to make our stay memorable. To keep this review short, the food was fantastic at all of their restaurants. Everything was made to order. Everything tasted fresh and we never had a bad meal.We had nightly turndown service as well as daily housekeeping! I've never stayed at a property that made our room twice! The pool was awesome! Everything was calm and quiet. We were treated like royalty by all of the staff at the pool. Shout out to Eduardo who was super attentive to our needs! He checked up on us frequently and got us whatever we needed, including anything at any of the restaurants that were open for lunch. One disappointing aspect of the trip was that we never had the opportunity to have dinner at the grill. The only restaurants that were open for us at night were Kaax or La Canoa (both were great) but we wanted a dish from the grill that we never had the chance to try. I know it's low season which is why there were only 1-2 restaurants open at night, but the room service was prompt and we were grateful for that. All in all, we had a fantastic honeymoon at the resort. Everything was perfect. The seaweed was a mild issue, but we are used to the murky waters of Lake Michigan so that didn't bother us that much. Shout outs to Salvador, the general manager, who was able to help us with whatever we wanted and was always checking up on us. Monica, from the concierge desk, helped set up all of our Honeymoon activities. She is a gem and we were grateful for all of her help. Jorge, our waiter, made us feel so special during our dinner meals. He was so attentive and eager to please. Thank you Zoetry Paraiso de La Bonita, for making our honeymoon special! We will be back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Second visit to Zoetry

    Reviewed by Robert C(Rome, Italy) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This was the second time we stayed at Zoetry and this time in the Impression Suites. Delightful service especially Jarlin who greeted us everyday and prepared our beach bed with care and wrote our names in sand in a very creative way. He worked so hard to make sure we were happy and is a great asset to Zoetry. Our Butlers Victor and Isaac were exceptional and always there to help us with whatever we needed. However the food has taken a decline since our last visit. The portions are tiny and we are not big eaters and not prepared well. We had Prime Rib one night which was raw and unedible and the Food and Beverage Manager tells us "Oh yes I saw how rare that was in the Kitchen" and did nothing about it. Oh well move on F and B Manager--- Not good for this resort. Overall the service is excellent and the restaurant Dragons is exceptional--especially Jessica and Ernesto made our dinners very special and deserve compliments. We will give it another try and will most definitely stay in Impressions and hope the food will improve like it has been in the past. Zoetry remember profit is important to all business but do not ever cut back on quality as you will lose your loyal customers.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Not as advertised

    Reviewed by Akumalsun() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My husband and I spent our anniversary here based on the photos and reviews and were very disappointed. This resort is not worth the money they charge and not sure who is giving the high ratings. The only 5 star here is the staff. They are very friendly and attentive. We stayed in a romance plunge pool suite which was in much need of upgrading. The sewage smell outside was so strong and there were times in filtered into our room. The food was just okay and that was at the upgraded restaurants. The ocean was the most disappointing for us. The photos show beautiful blue water and this is not the case. Management told us it was the time of year but everyone else we asked said the water is never blue or very good for swimming. (And this was not due to sargassum which can be an issue)

    Individual ratings:

    Location

    Location-3

    Service

    Service-4

    Terrible

    Reviewed by oldhallfold() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel is terrible sat listening to building work they just closed the main pool and only booked 2weeks ago for the holiday so they should not have taken the bookings don’t come here Eaten alive by mosquitoes most restaurant closed this is the worst hotel we have been to,the management haven’t a clue but staff try to help as much as they can

    The one star is ONLY for the Staff, otherwise I’d give them zero stars

    Reviewed by 512zahraf(Bethesda, Maryland) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I am so sad to be writing this review. I visited Zoetry Parsiso de La Bonita back in 2012 and it was a dream vacation. One of the best vacation experiences ever. Sadly however, this time around has been one disappointment after another. The staff continues to surprise, delight and exceed expectations. They truly want to deliver quality service, but are no longer equipped with the necessary tools to do so. I understand from other reviews that Mr. Salvador Gutierrez the General Manager of a month, is not inclined to respond to reviews, but I need to warn other travelers to STAY AWAY, until something changes. I have been recommending this Resort to everyone I know for the past 7 years, but no more. This trip was for my Mom’s birthday: 1. The people at the Front Desk either have ZERO authority or do not care. 2. We were informed by a circulating flyer that the main pool will be closed from 10/13-10/19. We are here until the 16th. Had this been communicated properly we would not have been here. When I asked if we could be transferred to a sister property, I was told there would be a 2 night penalty. 3. As a retired Chef, the quality of the cuisine was one of the things that brought me back. This trip, our choices have been reduced to nearly nothing. The eggs and bacon at breakfast both days now have cooked in rancid, old oil, and that’s a taste you cannot avoid. 4. This resort continues to have a very hard working team, by the pool, bar, restaurant and housekeeping, but my heart breaks for them because at this rate their hard work might really not be worth it. The rooms are in desperate need of renovation. The food is mediocre at best. The grounds do have a sewage like smell. All in all, with Cancun and vicinity there are plenty of options old and new which are eager to earn your business. Do not bother with this Zoetry unless there are fundamental changes. I will continue to monitor future reviews in the hopes that something does change because it truly had the potential....once upon a time.