Overview
Zoëtry Paraiso de la Bonita, consistently named one of Mexico's most exceptional boutique resorts, is set on 14 acres, including a private beach. Offering a completely new kind of vacation experience focused on wellness, serenity and romance, as well as social and environmental responsibility. This resort has officially become a member of The Leading Hotels of the World (LHW) and is now part of an elite and exclusive, curated collection of five star, distinguished hotels that offer unique travel experiences, as well as the highest level of product and service within the industry.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Round-trip airport transfers
- Aromatherapy pillows and linen scents, welcome bottle of tequila, handmade beach bag and more
- All taxes
Rooms
- 2 double beds
- Oceanfront
- 2 double beds
- Oceanfront
- Minimum 1 adult
- Pillow menu
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Hair dryer
- Housekeeping
- Laptop safe
- Mini-bar stocked daily
- Phone
- Turndown service
- TV
- Unlimited worldwide calling
- 2 double beds
- Oceanfront
- No more than 3 guests in the room
- 2 double beds
- Oceanfront
- Minimum 1 adult
- No more than 3 guests in the room
- Pillow menu
- Smoke-free
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Hair dryer
- Housekeeping
- Laptop safe
- Mini-bar stocked daily
- Phone
- Turndown service
- TV
- Unlimited worldwide calling
- 1 king bed
- Oceanfront
- No more than 2 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult
- No more than 2 guests in the room
- Pillow menu
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Hair dryer
- Housekeeping
- Laptop safe
- Mini-bar stocked daily
- Phone
- Turndown service
- TV
- Unlimited worldwide calling
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult
- No more than 2 guests in the room
- Pillow menu
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Hair dryer
- Housekeeping
- Laptop safe
- Mini-bar stocked daily
- Phone
- Turndown service
- TV
- Unlimited worldwide calling
- 1 king bed
- Oceanfront
- No more than 2 guests in the room
- 1 king bed
- Oceanfront
- Located on floors 2 to 3
- Minimum 1 adult
- No more than 2 guests in the room
- Butler service
- Patio
- Impression™ Club exclusives
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Hair dryer
- Housekeeping
- Laptop safe
- Mini-bar stocked daily
- Phone
- Turndown service
- TV
- Unlimited worldwide calling
Amenities
Resort aerial
Beach
Day beds
Pool
Pool at night
Lobby
La Bonita Bar
Hippos Bar
La Canoa Restaurant
La Canoa Restaurant
Kaax Restaurant
El Chiringuito Restaurant
Meeting Rooms
Spa
Spa - Jacuzzi
Spa - Salt water pool
Wedding Facilities
Location
Reviews
Stressful experience and false advertising, your money is better spent elsewhere
Joshua B on Sep 24, 2023
One of the worst vacations that I've ever had. The entire experience was so stressful. There was no hot water in our room overnight until after 6 am. We caught them multiple times hiding top shelf liquor, saying it was out of stock (even though we say multiple bottles hidden away in the bar). Only when we complained to the manager and gave a significant tip did these options become available to us. There was only 1 restaurant open the entire time...which is completely different from what the website and hotel advertises. Every meal took about 2-3 hours because they were so understaffed - it took about 30-45 minutes to place an order and another hour for food to come out. Most of the activities were canceled daily without any explanation. The WORST part is that they charged us with other rooms extra expenses (hotel shuttles etc.) It took over 2 hours for them to admit that they charged the wrong room. Completely unprofessional and a terrible experience. $600 a night for one of the worst vacations possible. Avoid at all costs. Only redeeming factor is that the location is good.
Stay away! Don’t make the same mistake I made.
Lltravels8889 (New York City, New York) on Sep 24, 2023
Stay away from this resort!!! We’re still here for one more evening and I hope to spare as many people from what we’ve experienced here at the mess of a resort they call Zoetry La Bonita. Like yourself, I read reviews from TA before booking and thought to myself - some like it and some hate it. Went against my instincts and said we should be fine. We were wrong!!! Save yourself the money, headache and stress from staying at the Zoetry. This is NOT a 5 star all inclusive so take your business to somewhere else where it is. While there are many kind people who work here, the management of the resort has led to what you read here as the many abundant problems for a resort that is barely at capacity and can still not keep up with demand. Instead, they are taking shortcuts every which way and hoping guests don’t notice. Island time is expected while on an all inclusive resort but this place takes it to a whole new level. For ex., we’ve spent 2 hours of our day waiting for breakfast to finish because of the speed of service and food being prepared. It took 40min alone (we timed it) to get a cup of coffee and two juices. We had to get silverware ourselves from another table. Room service is no better considering we’ve tried the day before and the entire order was messed up upon delivery. You’ll lose your whole day just trying to eat your meals and waiting around. Other shortcuts, they switch around the times of the events or cancel them last minute for a place that barely has any activities to begin with. Ceramic painting at 11am, switched to 10:30am when you arrive at 10:45am to ask. Ping pong canceled because “not enough people” even though we had a group of 4. Top shelf liquor only available at the main pool bar. And towards the middle of the afternoon, the Don Julio has “ran out” each of the three days. Shame on Antonio, Sharon and Raul Lerma for letting a beautiful resort be completely mismanaged! Save yourselves from the stress of this place! We all work hard for our money and free time to feel it wasted!
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