Westgate Town Center Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1733 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Bed bugs

    Reviewed by Luisalberto_1964() on Jan 04, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Bedbugs on bed and furniture. My wife has been bitten by bug beds. Hotel report# 22-402-15060. Manager:Daniel Montalvo. Pictures was taken. Worst hotel I ever stayed. Stay away horrible and low quality. A motel is better than this place.

    Don’t buy timeshare!

    Reviewed by 367jannyd() on Jan 04, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I’m owner of this town center and I regret my entire life. Every time that I rent the town center is a problem. Bad maintenance of the room specially building 6000. Toilet with mold bad shape in general. Don’t eat at the Italian restaurant is a ripoff food taste as a microwave dish nothing close to Italian. Bad customer service ably apologies and not resolve. They only care selling time share to screw you later.. food are overpriced but outside. Water park close too early and drinks are poor for the price .. do not recommend instead visit westgate Skokie mountain they are nice

    Great visit!

    Reviewed by T2529VSjamied() on Nov 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My room wasn’t as expected since I’ve been coming here for 30 years so I was disappointed there was not a patio...didn’t even know they had units without patios? Didn’t matter I was hardly there, hurricane stole the sunshine. However, I will say that the music at the pool was the absolute best part of the entire trip! James rocked it out.. I’m surprised u have someone that talented at a resort pool!!! Freebird guitar solo got the entire pool party going! and the pool games were really fun too! Plus he came around and socialized with people and took requests, very down to earth! I hope he’s back next time I’m there...made the whole trip!

    Nice!

    Reviewed by Sunseekergirl77(Moorhead, Minnesota) on Oct 30, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We have stayed at this location multiple times, and this time we booked 6 rooms and brought a group of 25 people. What we like about this location - the rooms are roomy and comfortable. We enjoy spreading out and having our own space when we stay for a week. The pools are warm and there are many so you don't feel crowded. We enjoy all the lights on the trees, etc. at night. Parking is pretty easy/close and it is a secure campus. The bigger rooms are so spacious that we could even fit our whole group in one of them and there is so much seating in them, which is really nice for big groups gathering in one space. This place is really comfortable when you have a group and are 'entertaining' in one of the rooms. The kids enjoyed the dino golf a few times. This is a place we will definitely come back to over and over. We also enjoy Westgate Lakes, which is really the same just minus some of the activities, which we don't seek out unless we are traveling with a large group. Service was better this trip than it has been in the past and we were not harassed to join a timeshare presentation as much, which was nice! Feedback - extra garbage bags in the room and instructions on where to put garbage for the week would be appreciated. Even recycle bins too! It would be nice to see the pool bars open sometimes - we would have spent quite a bit there had it been open. We did end up getting all of our 6 rooms in one building - but I could never get a straight u answer about that, and having that reassurance would have been really nice.

    Fun with Fitness

    Reviewed by cbjoefield1() on Oct 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    During my stay I had the chance to go to gym and do a person training session with BeeBee and boy did she work me out. I really enjoy her. She was the icing on the cake for this visit. Dayrali the fitness attendant was very nice. Dexter was friendly and I heard people say good things about him during Covid-19. A lot of people are on edge so it was nice having such wonderful workouts and stay at your location.