Westgate Town Center Resort & Spa reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 3.5
  • Value 3.5

1877 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5


Bobbie C on Feb 24, 2024

I truly was enjoying my stay. Since it was going to be a brief extended weekend stay, I mapped out a relaxing but fun filled itinerary. We are celebrating my son's birthday. Today, Saturday is our last day here. We had a full day yesterday so the plan was to sleep in and relax before a super early departure. That plan went out the window when the shrill ring of the phone woke us up. I was so startled I couldn't go back to sleep. My son saw how upset I was and went to speak with the caller and his manager. They were unapologetic and passive aggressive. Immaturely making faces, they simply stated, it was just their policy. Since we weren't interested in taking a tour, there was nothing they could do. We should've put our phone on do not disturb. As if we should've expected this intrusion that stole over 3 hours of sleep and relaxation. This is unacceptable, but I guess if they're not making money or a sale, we're not important and it's ok to hijack our vacation. In the end, a single serving of tacos was given to "apologize". This does not make up for anything. So heads up if you don't want to be woke up and strong armed into a sales presentation, put your phone on do not disturb. It's a shame the sales team completely changed our amazing vibe to meh. When my family, friends and colleagues ask about Westgate Town Center, I'll have to suggest someplace else. As a owner of two other properties, I would not consider purchasing or staying here in the future. I am deeply disappointed.

TripAdvisor users rated this property 3 out of 5

Owner. My 1600 a year isn’t going to maintenance that’s for sure

Alicia T (Brooklyn, New York) on Feb 18, 2024

Not what it used to be. Most offensive are these crime lights that blare into our unit Been an owner very long time and it breaks my heart to see it in this condition I pay over 1600 a year on Maintenance it’s obviously going into someone’s pocket unit is run down aluminum chipping off pots n pans just overall shabby Our sliding doesn’t work properly Shame on whom ever is running it now All I have is memories of how beautiful it was

TripAdvisor users rated this property 2 out of 5

It’s the little things that make or break the experience

beachlover2013_13 (Buffalo, New York) on Feb 14, 2024

Washing/dryer machine dryer did not work. Maintenance told us it was not a dryer. Who wants a washer with no way to dry the clothes. Was told I could go to 5900 washers and dryers on 4th floor to use, carry my clothes there and the door is locked and my key card does not work! Our room floors were dirty and leather couch needs to be replaced very uncomfortable. Everyone had a different answer to questions asked. Mexican restaurant website said happy hour was 12 noon to 4 when it really was 2 to 6 according to menu and waitress.

TripAdvisor users rated this property 2 out of 5

Poor to no WiFi in my room

Freedom16565956736 on Jan 30, 2024

I complained to the concierge about the WiFi reception in my room in the 5600 building. She simply gave me the phone number for Westgate Resorts Technical Support and moved on to something else. I called and a woman answers and speaks in a pleasant voice. I gave her the results of a speed test. She gives me a ticket number and passes the problem on. The problem is never solved nor do I get a call back from a support person. I get good reception when I am in the Town Hall. This morning I tested the WiFi in the parking lot in front of the 5600 building. I received a good reception. When I stepped back inside near the steps on the first floor, the signal dropped. My tablet worked fine at the Marriott Grande Vista and other motels along the way. If you travel here and plan to do your work or school learning remotely, bring your own hotspot.

TripAdvisor users rated this property 1 out of 5

Aggressive marketing

Michelle K on Jan 27, 2024

Westgate is promoting a scam with owners where they charge $20 for the owners breakfast even when you tell them you are not interested. Westgate refuses to take the charge off even after multiple in-person conversations and phone calls. So I've made a $20 donation which was not approved. Owners should not be subjected to this type of marketing aggressiveness and scammed. Instead of taking the hold/charge off my card, I have been given the run around and have been told repeatedly there was nothing they could be done. Really?! It was easy enough for Westgate to swipe my card. The Better Business Bureau has been notified of this practice and a written complaint has been filed. This is nonsense.

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