TripAdvisor Traveler Rating

The Resort is oriented for families. Pools were well maintained. Staff were always helpful, and safety was top priority at the resort. Restaurants were very nice. Especially the Italian. The service was beyond our expectation.

Wife and went to Orlando to meet our Daughter and son inlaw and rest of the family for our grandson's birthday party so we booked a room at Westgate town center for the weekend It was a very nice resort we signed up to do a tour saturday morning 8/19/2023 9:30 Am the tour agent that was assign to us was very rude and unprofessional after we showed no interest in buying a timeshare at this time he left us sitting at a table for an hour until we started ask for a manager and other nice agents showed us the manager to report him to .Westgate this guy is bad for you company hands down cant remember his name but he was from Columbia .People be aware of when you do tours at these resorts about timeshares this guy was down right nasty my wife left there with a severe Migraine and had to lay down am still very angry about this agent.as for me Suffering from Military Ptsd that was not a good predicament me to be in my Daughter told me she was glad I kept my cool with this agent,

We love to stay at the resort and our daughter especially loves it even more. The water park is her favorite. We enjoy all the amenities we get as a timeshare owner there. No need to even go outside.

Excellent Resort , it’s very relaxing and I love the comfortable clean rooms. There are a lot of activities. I appreciate all the hard working staff because this location accommodates a lot of guests. Its nice for us to find the balance and if house keeping is limited during your stay. You can always wash your linens yourself. Walmart is conveniently located across the street from the resort. Making this a great experience to buy the items you may need. There will be a lot of traffic, use discretion when deciding to go there. Thank you westgate for making our stay a great one. Also, request if available, a higher floor for a beautiful view. Thanks you Juan and your great team members for your excellent Customer Service during our stay with your consistent communication and answering questions through our messaging platform. Sincerely, Beverly J

The picture make this place seem magical. I’ll start with the bad: The room was dirty, the air conditioning unit broke half way through the trip and we had to relocate to another room. That stuff we can deal with. But the big issue I have with this place is its number 1 family attraction the water park closed due to weather 6 of our 7 days. I never even heard thunder. It absolutely crushed our kids who were looking forward to it. Especially when it’s 95 degrees out.