TripAdvisor Traveler Rating

When booked it looked like a great idea. When checking in we were told we could not use most of the amenities unless we sat through an hour and half timeshare presentation. Our lady who presented to us was snippy when we weren’t interested. Bc we turned it down we had to pay 25 a person to use any of the waterslides/water park. It was not worth that price. Many other amenities couldn’t be “unlocked “ as well. (Their words) All the restaurants aren’t open every day so the ones that are, are a long wait and close early. On the last day our flight was pushed back due to weather. We asked for a little later of a checkout and were told no. When we explained we had nowhere to go and no way to get anywhere bc our flight and transportation went together , they didn’t try to help at all. It could be a great place with lots to do if they were upfront honest and helpful.

We booked and prepaid for a grand villa one bedroom. Upon arrival we were told they were sold out and only had traditional room. Instead of 900 square feet with spa tub and balcony,we were put in 400 square feet no tub no balcony. They said third party bookings are often inaccurate. Bed didn’t have a blanket or comforter, only 2 sheets and thermostat did not work-in December! No hair dryer in room, tv broken ( both of these did get replaced next day). Manager Linette did move us next morning but room was still half of what we paid for. She said they were 101% booked. Where was 1%? On last night there I returned at 10 pm and couldn’t get into room. After 2 trips to front desk a housekeeper tried and was unable to get in. I was told security would have to help me on 3rd visit to front desk. I was told to meet them at door. It was now after 11 and I stood in the hallway waiting for 20 minutes before again returning to front desk. I then asked for security to meet me in lobby because I was freezing and alone in dark hallway. I was told no and had to meet at door. Emily finally arrived and was friendly and got me into room but told me that card reader needed a new battery. She put in work order and they finally fixed around 12:30 am. Two and a half hours of waiting!!!!

I rate this resort as okay, a 3 out of 5. The location was convenient as we were near restaurants and stores but no shuttles were offered to the parks. There were a lot of small things that added up to be annoying for being on vacation. Some of the annoyances included one of the elevators being down in our bldg which meant 1 elevator for over 130 rooms. There was no hand soap in the room, not enough coffee or toilet paper for a week and no ironing board. There was no maid service - only for those who stay more than 2 weeks. The blow dryer was so sticky no one wanted to touch it. None of the pool bars were open except for the main pool where you had to pay $25.00 for access. The room was nice and comfortable and clean but you could hear everything going on in the room next door due to very thin doors and walls. When I booked my room the confirmation showed a room rate of $132 which would've totaled almost $800 but my total came to over $1033.04 with all of the extra fees which was only confirmed upon check in that there are "Resort Fees". I mentioned this to concierge that my confirmation should've showed my actual total. This resort was good for the amount of money spent.

Great stay at westgate town center we stayed in the 5900 building jean checked us in again very professional and kind like always we had a problem with the next door neighbor and they handled it westgate is not responsible for these disrespectful guest if there a problem they will get security on it we Love going there and all the employees are Great and if you go the restaurant's are very Good and if you have a problem please let them know that is how to keep the resort safe from these Disrespectful Guest

The resort looks nice, the 1 bedroom (grand) was spacious, and jacuzzi tub was a wonderful amenity. However, we would not return or recommend the resort to others due to multiple challenges from the moment we walked in. No tv remotes, missing curtains in the bedroom with full exposure to streams people walking by our first floor room. Took 3 calls to the front desk and several hours to get taken care of. Beat up, ripped furniture in a “remodeled room.” The microwave and dishwasher both very rusty and beat up inside. Two restaurants advertised on the website had both obviously been closed for some time. Paper thin walls so we could hear neighbors talking and playing loud music until 4:30 am, and housekeeping banging dishes and furniture and calling back and forth to one another in the morning! Non stop streams of people coming from the water park (which is open to people not staying at the resort) and looking in our windows. Rowdy teenagers getting into shouting matches right off our patio at 11pm every night…not addressed by hotel staff or parents. Cattle car treatment when arriving at check in, and if you don’t agree to the “free breakfast” (timeshare presentation) the rep doesn’t hand over the resort welcome packet you’re told to go retrieve (as an excuse to try to sell you the free meal). So we didn’t have information regarding any of the available amenities or activities. It’s rare we’ve had such a negative experience at a “resort.”