TripAdvisor Traveler Rating

Would not recommend. The rooms are terribly dated and not clean (we found a fake nail in the floor of the master bedroom, the floor of the master shower looked visibly dirty, etc.) the kitchens are not well stocked if you want to cook any meals. We smelled pot/weed CONSTANTLY in the resort. Our last night there we came back to our room that shared a hallway with another group, the hallway was filled with the smell of pot with a “do not disturb” sign on the door. I considered calling the police and still may recommend they go investigate due to our experiences.

My husband and I took our five grandchildren (10-6) over NH April vacation. We had never stayed at this Westgate property but this is definitely our favorite. The kids were nervous about the pond around the waterpark as their friends at school had told them to watch out for alligators and crocodiles while in Florida. On the second visit to the water park, Javier, the waterpark manager, Enrique, and Erick all reassured them there was no need to worry. They were all so generous and patient as they listened to all of kiddos questions and concerns. After talking to these guys, they all had a great day and rest of the visit.

WORST EXPERIENCE EVER-don’t go there unless you are an owner or ready to buy something. They treat you LIKE crap if you are none of the above. You pay for everything under the sun. They took me in this thing to buy a timeshare, promised me a $150 gift card and food and told me 90 minutes. They kept me for 3 hours didn’t give me the gift card or the food. Kept holding me trying to make deals. I KEPT telling these criminals that I was leaving early in the morning and I wanted my son to get the full experience before we left. They kept trying to give me deals. I told we did not eat and I wanted to take my son to the waterpark before leaving. They wouldn’t compensate me for holding me all that time and I had to pay $50 for the water park for 1 hour. One of the sellers told me he had 4 kids so he understands but told me unless I buy, I couldn’t get anything compensated. Stressful, my stay was ok until that!

Cost more at checkin than quoted online for smaller room than expected. Old facility. Would recommend booking a hotel in the area for better customer service & cleaner facility.

Expensive annual family vacation, kids/grandkids flew in from around the country, 3 bedroom condo for 12. Broken sofa beds, stated they couldn’t be fixed, half of my family left 2 days early. Upon arrival, no phones in rooms. Broken AC-noisy! Due to a surgically repaired foot, requested a room close to the water park at time of reservation and check, we were placed far away, building 5300! My trip too was ruined by the inconvenience. Our requests and concerns went virtually ignored and unresolved.