TripAdvisor Traveler Rating

WORST EXPERIENCE EVER-don’t go there unless you are an owner or ready to buy something. They treat you LIKE crap if you are none of the above. You pay for everything under the sun. They took me in this thing to buy a timeshare, promised me a $150 gift card and food and told me 90 minutes. They kept me for 3 hours didn’t give me the gift card or the food. Kept holding me trying to make deals. I KEPT telling these criminals that I was leaving early in the morning and I wanted my son to get the full experience before we left. They kept trying to give me deals. I told we did not eat and I wanted to take my son to the waterpark before leaving. They wouldn’t compensate me for holding me all that time and I had to pay $50 for the water park for 1 hour. One of the sellers told me he had 4 kids so he understands but told me unless I buy, I couldn’t get anything compensated. Stressful, my stay was ok until that!

Cost more at checkin than quoted online for smaller room than expected. Old facility. Would recommend booking a hotel in the area for better customer service & cleaner facility.

Expensive annual family vacation, kids/grandkids flew in from around the country, 3 bedroom condo for 12. Broken sofa beds, stated they couldn’t be fixed, half of my family left 2 days early. Upon arrival, no phones in rooms. Broken AC-noisy! Due to a surgically repaired foot, requested a room close to the water park at time of reservation and check, we were placed far away, building 5300! My trip too was ruined by the inconvenience. Our requests and concerns went virtually ignored and unresolved.

Disappointing Stay – Not as Advertised This resort has potential, but overall the experience was frustrating and not worth it. The good: The kids enjoyed the activities and silent disco. The movie theater and arcade were nice. We had a great meal at Los Amigos—the waiter was excellent and the food was very good. Most staff we encountered were friendly, and the public areas were kept clean. The bad: Check-in was a mess. The line was extremely long with only three employees working during peak time. The villa was not as advertised. Basic kitchen items were missing. No toaster, no ice maker, not even an ice tray. We were told ice machines aren’t provided because it takes time away from housekeeping—which makes no sense. The only option was to buy ice at the marketplace, but they didn’t even have any. Transportation around the resort is poor. It’s a huge property, yet we only saw the trolley once during our entire stay. Cleanliness was unacceptable. The air vents were covered in dirt (I had to clean them myself), and the floors were filthy. Service at the pool and waterpark bars was terrible. One bartender on a busy weekend meant waiting 40 minutes just for sodas and water. The waterpark slide rules are confusing and inconsistent. My grandson (47 inches) couldn’t go on some smaller slides but was allowed on larger ones—makes no sense. Bottom line: Nice amenities for kids, but poor management, lack of basic necessities, and cleanliness issues make this hard to recommend.

Horrible and very SCAM LIKE experience. We paid $80 each at a booth in Orlando International Premium Outlets for a Westgate presentation that promised discounted park tickets. When we attended the presentation, we were suddenly told we did not qualify. We waited for hours and still got no solution. The hotel staff told us to go back to the booth at the mall to request the refund, but when we went there the booth staff said they are part of the hotel and could not help us. We were sent back and forth with no resolution. At this point we don’t even care about the tickets anymore, we just want our money back. If customers don’t qualify, they should not take their money. Very unprofessional. I do not recommend these promotional booths.