TripAdvisor Traveler Rating

I've been trading time share since 1986. This was the worst experience I've ever had. Stood in check-in line over an hour only to be told they didn't have rooms (@ 4PM). Want to take dip in the pool on a hot Florida day? Pay $18 per day, per person to use the pool. That's over $250 extra! They didn't have a luggage cart so we had to lug suitcases and groceries up to the 8th floor. The TV has a lot of stations but no guide to see what's on. I could go on and on about the problems here but I've only been here a day and a half and I think you've caught my drift. With ALL the time shares in Orlando, this one is definitely to be avoided.

Another Great stay we enjoyed our trip at Westgate town center every one their are very nice and friendly staff jean at front desk always professional and kind we had two rooms they were clean and everything working I am working on my next trip thanks again Westgate

We loved our stay, anything needed the staff is on it. I would absolutely 100 times stay again. The cute train that goes around and the staff that drive you and pick you up to take you to the amenities or to your room was an excellent add. I’ve stayed at star island and I became sacred of the crocodiles the staff staff can’t use their carts to drive guest but west gate will ?? I felt safe and saw no crocs just a cute bunny and birds

Would not recommend. The rooms are terribly dated and not clean (we found a fake nail in the floor of the master bedroom, the floor of the master shower looked visibly dirty, etc.) the kitchens are not well stocked if you want to cook any meals. We smelled pot/weed CONSTANTLY in the resort. Our last night there we came back to our room that shared a hallway with another group, the hallway was filled with the smell of pot with a “do not disturb” sign on the door. I considered calling the police and still may recommend they go investigate due to our experiences.

My husband and I took our five grandchildren (10-6) over NH April vacation. We had never stayed at this Westgate property but this is definitely our favorite. The kids were nervous about the pond around the waterpark as their friends at school had told them to watch out for alligators and crocodiles while in Florida. On the second visit to the water park, Javier, the waterpark manager, Enrique, and Erick all reassured them there was no need to worry. They were all so generous and patient as they listened to all of kiddos questions and concerns. After talking to these guys, they all had a great day and rest of the visit.