TripAdvisor Traveler Rating

We stayed at Westgate Town Center for a family weekend and it was one of the most disappointing hotel experiences we’ve ever had. The pool had a serious contamination issue (feces in the water), which made it unusable. We were there less than 5 minutes before having to leave, so our paid experience was essentially ruined. Even worse, on the morning of checkout, staff repeatedly tried to enter our room starting around 8 a.m. while my wife and children were still asleep. Checkout wasn’t until 10 a.m. and we had not requested early service. This caused confusion, stress, and made my children feel unsafe in the room. I was also recovering from prescribed sleep medication at the time, and the repeated disturbances made an already stressful situation worse. After all of this, we were rushed out and later offered only a $17 refund after multiple attempts to resolve the issue. For a resort that markets itself as a premium family destination, this experience was unacceptable. Between the sanitation issue, the lack of respect for guest privacy, and the poor handling afterward, we will not be returning. Very disappointing experience overall.

Resort great and lots of things to do at it. Close to all the attractions

On the first day everything was good. Rooms were clean, pool and water park was nice. However after that, boy was it a nightmare! Everything started breaking! The keys for both rooms stopped working completely. I would come back to the resort, drag my family of 6 up to the rooms and none of the keys would work. Then we would go to Town Hall. Explain our situation, get new keys, go back to the rooms and they still wouldn’t work! Then I would call request security to let us in. On our last night we waited (outside of our rooms @ 10pm) for over an hour!! We called 4 times in one hour! The chandelier in the dinning room was also falling out of the ceiling! It honestly was a disaster! Very disappointing!!

Let's start with check in get there two hours before check-in if you can. My check- in time was at 4pm I got there around 6 pm and still waited an hour and a half. On a Friday. It was easy to find the room. When I entered the room, I did not like it. There was no space to move around. It was my husband, two small kids, and I. I had the 1 bedroom. So my little one-year-old tried to open all the doors and when she went to the joint room door, it was open to the other guest room. I went over to the room and let them know that their door was open to ours. I called the front desk and they came and locked the door. Also to turn on the shower, you had to play with it in order for it to turn on. Also, my dryer and the washing machine did not work. I called them up to see what was going on with it. All they did was look at it. They told me if I have any more problems with it again to give them a call, which I did it had an error 10 minutes after they left and they never showed back up. So I went home with wet clothes. Now let’s talk about the waterpark. I paid $20 each and the one year-old wasn’t able to get on the water slides for small kids. There is play area for small kids upstairs. The five-year-old could barely get on anything. She was either too tall or too short. But when it comes to the waterpark, you actually have more space and more fun there than you would with the other pool because I only saw one pool and everybody was in it. Now when it comes to the arcade, the arcade was actually fun but very expensive so I end up spending about $200 there each game cost about 15 to 50 points per game per user. The food was very expensive. You better off getting food else where than at the resort. The drinks were five dollars a cup lemonade was eight dollars a cup. A small pizza ran you about $12 for a kid. Also in the room we had ants coming for our food. All the staff were very friendly, but I would never come back. I believe this place is more like a family reunion place. like a bunch of people coming together. this place is very crowded. If you like a big crowd like Then this place is for you if you don’t this place is not for you. I believe with westgate they cater to those who are interested in timeshares they get the better rooms I paid for my room through a third-party.

I've been trading time share since 1986. This was the worst experience I've ever had. Stood in check-in line over an hour only to be told they didn't have rooms (@ 4PM). Want to take dip in the pool on a hot Florida day? Pay $18 per day, per person to use the pool. That's over $250 extra! They didn't have a luggage cart so we had to lug suitcases and groceries up to the 8th floor. The TV has a lot of stations but no guide to see what's on. I could go on and on about the problems here but I've only been here a day and a half and I think you've caught my drift. With ALL the time shares in Orlando, this one is definitely to be avoided.