TripAdvisor Traveler Rating

Room was mostly clean. Sleeps 4 in a 1 bedroom with one king bed and then a pull out sofa bed. Big jacuzzi tub, individual shower, and one toilet and double vanity. Appliances were broken, old, but they worked. The decor is outdated. Televisions are not smart TV and the wifi is horrible. We tried to stream Netflix at night to watch a show and the wifi is so bad it would not work on the iPad, android phone, or on my laptop. Lots of staff riding around on golf carts but most of the staff cannot answer questions if you stop them for help because they do not speak any English. If you are not a Westgate owner most things cost additional fees. We transferred a Spinnaker week to this resort, called ahead and were to told since we were owners everything was included. When we got there we were told we had to pay extra for the Waterpark, paddle boats, bicycles etc. I was told the pool closest to our building had a bar and it was never open the entire week we were there. They allow people to come and go from the public . There is a guard but people can come and go. I prefer a property that uses armbands of some type and only guests of the property are able to use the pools. The pools were overcrowded. The cleaning crew and guest in the unit next door were both very loud and hitting the walls. I cleaned the jetted tub when we arrived and let water/disinfectant run through the jets a bunch of junk came out. So gross. The property is large and spread out. The day we used the train we had to wait about 35 minutes for it to come by. Not overly impressed with the overall property, amenities, the nickel and dime extra charges to use things on the property. The entertainment was free and fun they did a great job with the evening activities. The movie theatre was real small but decent enough. I just didn't LOVE this property or the fact when I called ahead I was told everything was included and it was not.

WE HAVE STAYED SEVERAL TIMES IN 2024 I HAVE ANOTHER TRIP COIMING UP WITH A LARRGE GROUP IN JUNE 2025 I HAVE TOLD EVERYONE ABOUT THIS RESORT I HAVE BEEN GOING THERE SINCE MY GANDKIDS WAS BABIES NOT THEY ARE 20YRS OLD AND TEENS I AM LOOKING FOWARD TO SHOW THEM HOW NICE THIS RESORT

We enjoyed our stay until someone stole a woody doll that was securely zip tied to the top of our jeep. When we contacted security they said to make sure we stated we would like compensation to have the doll replaced on the incident report and then told us to call risk management the following day to follow up. My kiddos were so devastated that someone would steal our family woody doll from the top of our car. And then the entire trip we were worried someone would try and steal the buzz that’s also zip tied to the roof of our car. Mind you we have never had a problem with anyone trying to steal our dolls. It’s just devastating that this happen at this resort of all places. We contacted risk management and they didn’t get back to us until hours after we checked out 2 days later. The person we spoke to was very rude and stated they are not responsible for the stolen item and don’t know why the security guard would tell us that. Which we do understand. It just left us feeling like this is not a place we trust to come back to nor want to based on how they handled the situation.

Super super nice! The value was amazing and there was so much to do. Very clean and comfortable. I booked on Sam's club travel which gave me a great deal. There are a lot of restaurants and shops onsite, plus a Walmart within walking or short-drive distance.

My parents own a timeshare here and come annually. It would be a great experience if Westgate invested money. We stayed in the newest bldg #6200, so expected newness BUT they just put the same old worn furniture in the new bldg. - very disappointing. Also, they did not add a pool so these hundreds of people will need to share the already crowded pool #14. Also there are limited supplies besides plates, glasses, silverware, and a few pots, so bring your supplies if you plan to cook meals This is not a terrible property, but definitely not luxurious. Good for large families and kid groups. Just know that before arriving if you are expecting a newly upgraded property.