Buena Vista Suites

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1381 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Perfect in so many ways!!

    Reviewed by angadartse() on Oct 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    At the last minute I decided to meet up with my brother, sister in law and three nieces on their Disney world vacation. They were staying at one of the Disney resorts. I was going to book a room at the resort they were staying at but saw that the price was outrageous. I started searching for hotels outside of the Disney realm and that is when I found this hotel. I had room 441. When you first walk in, you are in the living room/mini kitchen. There is a small table for two, microwave, mini fridge, coffee maker, two sofas (one of the sofas was a double pull out bed), TV and a large coffee table. The next room has a large vanity and a large bathroom with plenty of towels. All was spotlessly clean! The back of the room is the bedroom with two queen size beds, a TV and dresser drawers. Everything about the room was perfectly clean and well designed. They have a small gift shop for drinks, snacks, trinkets and overnight stay items, and a small pizzeria onsite and helpful reception staff. Also breakfast is included in the hotel price. They had the basic breakfast, eggs, sausage, cereals, pastries, OJ, milk coffee etc. Enough to get your day started. There is also a CVS across the street from this hotel. Since I was staying for fives days I was able to get some frozen-dinners, hot pockets, to have for dinner in the evening and load up on snacks, chips, bread, ham, peanut butter, jelly and drinks to take to the Disney parks during the day. This helped me feed three kids and three adults and still stay within a good budget. I felt kinda bad for my brother and sister in-law because they booked the resort room. There were two adults and three kids stuffed in a small room with a small bathroom having to pay resort prices for their room and resort prices for food. There was no relaxation for them. One of the nights, I brought my young nieces to stay in my hotel room to give my brother and sister in law a night to unwind and relax. My nieces loved my room. Everyone had plenty of room and their own space to be. The girls did not want to leave to go back to the cramped resort room. Hahaha. I paid half the price they paid and had twice the space they had in their resort room. I would easily advise people to stay at this hotel for all the reasons above and for the following reason : When I checked out, I accidentally left behind a travel bag, a bunch of clothes and an old iPad that belonged to my Dad who has since passed. I use the iPad to watch Netflixs so that is why I brought it with me. That iPad has the last few pics of my dad. Later that evening, When I realized I forgot it, I called the hotel and spoke with Maria Torres or Perez. I was very frantic. She was able to locate all my stuff and I picked it all up the next day. I would like to sincerely thank her and all the staff for their honesty in getting my items back to me. Thank you ! Thank you! Thank you!

    DO NOT BOOK. SCAMMERS!

    Reviewed by aalve009() on Aug 22, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel and its chain are SCAMMERS. I made a reservation for 3 nights at Lake Buena Vista Suites 2 days before check in only to find out when I arrived that the hotel has been CLOSED for MONTHS. Nowhere in Expedia or on their own website did they state this. I was even able to book a room on their official website while I was there just to see if it would advise me that it was closed. It did not!!! That’s when I realized it was a SCAM. We were automatically transferred to another sister hotel, Caribbean Royale, without consent or even the courtesy to ask. The room was dirty, old, and even smelled old. The decor is horrendous. The room was an obvious DOWNGRADE. The staff offered no help or option when it came to this issue. They did not even APOLOGIZE when they explained to issue... she only charged me. I had to ask for a refund and find another hotel to stay at after a 6 hour drive. It is DISRESPECTFUL for a hotel (supposedly in the area of “hospitality”) to transfer me to a hotel I did NOT want to stay in, that was DIRTIER than the one I had made reservations to, as well as no sympathy from the staff. Me and my family work in the hospitality industry so I know that everything that happened was unacceptable. This was the worst experience I have ever had traveling and I will never stay at any hotel from this chain ever again. A hotel that disrespects me as a person as well as my hard-earned money does not get my business.

    Don’t book

    Reviewed by C5692FOchrisg() on Aug 18, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Please do not book here at all! They are closed and when you arrive you will be switched to the Caribe next door and is not comparable in my opinion as far as rooms. If you book good luck because you will not stay here and will be in the other hotel! Very unsatisfactory and this has caused me to not book here again.

    My favorite place to stay

    Reviewed by Tour829016(Cheshire, Connecticut) on Apr 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have been staying at Buena Vista Suites for 2 straight years and have no complaints! The staff are friendly, warm and very accommodating! My family and I have just began a tradition of going to Florida every February for vacation and plan on continuing this tradition until the kids get sick of it. I don't plan on staying anywhere else whilst vacationing in Florida. Buena Vista Suites, you guys have a great thing going here and we will see you next February!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Basic comfort for a reasonable price

    Reviewed by britmo74(Ashland, Massachusetts) on Mar 04, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were in Orlando for the Playlist Live conference happening at a hotel just one mile away, so proximity was great. Other positives: The room was very well appointed and the property is clean. Kudos to the housekeeping staff. Beds are comfortable and water pressure is good. CVS and 7 Eleven are conveniently located across the street along with an Indian restaurant that had very good food and service. The pizza at the little pizza shop inside BVS is surprisingly good. The kids liked it. The things that could be better are minor: Breakfast is underwhelming and bland with no fresh fruit. The front desk seemed understaffed during the day. Parking was either abundant (during the day) or non-existent (at night). On Saturday night we circled three times looking for a spot. After going inside, the front desk clerk told us to go around back to the overflow parking which was gated. The following morning I could not get out and had to call the neighboring hotel to get someone to lift the gate. As I prefaced, these were minor issues. Overall it was a pleasant experience, and we would consider staying again.