Doubletree by Hilton Hotel & Suites Victoria

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1416 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent Long Stay Experience During Covid

    Reviewed by WestCoastKage() on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I stayed at the hotel from January until the end of March because of a fire we had at our home. The staff was excellent making us feel at home and were accommodating to our family's needs. The suite we stayed in was able to feel like home as the hotel brought in extra amenities (like fridges) and added personalized touches to the kid's bedroom so it felt like home. We were concerned with potential COVID exposure being in a communal space but the hotel staff put our fears at ease. The property was clean, staff wore masks and other guests were respectful of not sharing elevators. During our long stay we had takeout breakfast from the onsite restaurant and the staff quickly got to know our preferences. Overall it was a great experience and we would recommend staying at DoubleTree to any of our friends and family.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Beautiful view, great location

    Reviewed by Mandy M(Red Deer, Canada) on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed in 1212. 2 queen beds. A lot of space for 3 of us. We were disappointed the local pub was closed for tv/movie taping. We specifically chose this hotel for the pub. This is a close walk to harbour front & to downtown. Would stay here again.

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    Bad customer service l

    Reviewed by across154270(Vancouver, Canada) on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Really short and rude staff. Didn’t want to go over all the charges with me for the room as I found the receipt extremely confusing. I will definitely not coming back here. You are better off tonight to the Marriott next door.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-1

    Value

    Value-3

    Excellent stay

    Reviewed by 268dwightd(Winnipeg, Canada) on Mar 29, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Staff were very helpful and the rooms were great. The parking lot was full often but the staff was quick at solving this problem. Cookies when I checked in were great. The digital key was a great option to the key card.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    AMAZING!!!

    Reviewed by chelseadJ9384ND() on Mar 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel definitely deserves 5 stars!!! I have been coming here for years now and wont stay anywhere else in Victoria but here!!! beds are so comfortable, rooms are extremely clean and beautiful, views are amazing and location is great!! cant forget about the amazing staff that run this hotel, always friendly and inviting!! I do have to say though there is one employee that really stood out to me on my last stay here (march 4-6th) - huge shoutout to Xavier!!! what an amazing staff member, so personable, polite, welcoming and friendly!! definitely goes above and beyond making you feel so welcome here!!!! definitely can’t wait to come back!! and just to add, everything they are doing to prevent the spread of covid-19 is fantastic, felt very safe here!! -chelsea davies