Isla Mujeres Palace

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1904 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Awesome stay

    Reviewed by sshapleigh(Playa del Carmen, Mexico) on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff and the food were really what brought this place together. Food was spectacular, and the service was out standing - special thanks to Juan who waited on us during breakfast and at our beach cabana

    Always Amazing!

    Reviewed by bb22mike() on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just got home from our trip maybe 2 hours ago and felt compelled to leave a review right away! I previously stayed with friends at a palace resort 2 years ago in Cancun and my mind was BLOWN. Such amazing people, staff and service! They truly seem like they are enjoying what they do which means a lot. So this is why I titled this “always amazing” because round 2 at isla mujeres palace, I was blown away again. It was my girlfriends first time there and first experience like this and she was in love! For couples, it was perfect. I’m sure COVID played a small part in it but it was so quiet and calm at this resort compared to the other! We are only 28 and 29 years old, but old at heart so quiet is what we were looking for. If we were going with a group of friends and/family I think we would stay at the other resort in Cancun just because it seemed like more of a fit for a group/more to do. Pilar made us feel so welcome, saying hi and smiling to us every time we walked by and when we sat to talk with her, she answered all of our questions about tours, dinners and the island, with great detail! Our resort scheduled and conducted COVID tests were at 3:45 on Wednesday the 7th and I forget the ladies name but she was also amazing at explaining in detail and super kind (I forget her name but please check who was working at that time and praise this lady) ... a couple names I do remember due to excellent service that I felt deserved a shoutout, in addition to Pilar are: Gabriel. Gabriel was super friendly and helpful!! Definitely made us feel welcome from the time we got out of our taxi! Just a great human being that’s for sure and Alfredo. He made it a point to check on us in passing and making sure we were enjoying our stay!! Even brought us bottled waters while we waited for our departure boat. Always smiles which made us feel even more thrilled to be there and made us feel welcome! Moral of the story, it was perfect for us. Perfect getaway for couples! I would like to explore other palace resort getaways such as Jamaica and other locations but we would definitely go back!

    Warning to all US travelers to Isla Mujeres Palace in early April

    Reviewed by tkakiuc() on Apr 05, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Today is 4/4/2021, and I am currently staying at the Sun Palace over on the Cancun side after three sleepless nights at Isla Mujeres Palace. I along with 3 other couples have transferred over to their Cancun hotels after dealing with horrible noise pollution from a local rave which plays their booming bass and club music from the hours of 2300 to 0600. This is in addition to the private boats that would dock near the hotel beach and play their individual music late into the night. What was upsetting was that clearly the hotel knew of this rave and did not warn travellers about this. This is evident by the fact that they put out a letter on the day the Rave started warning us that there will be music playing through the night which is apparently out of their control. There is no amount of alcohol, white noise, or ear plugs that can drown out the multiple bass speakers that are emanating from multiple sources on the beachfront property. Some of the dishes at the Azul Blue were fantastic such as the Hibachi and the more authentic Mexican dishes. The poolside pizza does come from a brick oven which made the crust taste fantastic, but the pizza sauce was unfortunately nothing like i have ever tasted to put it politely. As this was a workcation, I did use the room service quite frequently. The room service delivery system via the app is convenient but the food is poor in taste. The only palatable room service foods that didn't taste like frozen foods were the Mexican chicken soup and the guac/ chips. The internet is surprisingly quick for being on such a remote island. On a positive note, I will say the individual workers were fantastic. Aside from one of the managers, Ismael, they were all willing to work with us given the titanic inconvenience of not being able to sleep for 2 nights while on vacation. You can tell that they were embarrassed and apologetic about the awful music that starts from 2300 and ends at 0600. If it were not for the awful club music that literally went from 2300 to 0600, I would not have left the resort. While the gym, food, and ambience was certainly lacking during our truncated stay, we absolutely enjoyed renting a golfcart for the day and driving around--trying out local foods, exploring unmarked beaches, and looking for lactaid. Side note: if you are lactose intolerant, you should certainly bring a bomb shelter supply of it from the US because you WILL NOT find it in any of the local pharmacies. Regarding the beach, the beach is quite small with a beautiful dock that extends about 40 meters into the water. While the water is clear, it is filled with seaweed with a rocky bottom, making it difficult to wade and swim. All in all, most Americans will likely find this location quite inconvenient in early April given the lack of sleep, mediocre food, and the mediocre beach. I can only speak for April since I am currently sitting here in Cancun at Sun Palace (would recommend this over Isla palace any day of the week). This is also an earnest warning to those who are looking at this hotel for a quiet stay. There is nothing quiet at the beach even during the day time as countless boats bringing in hundreds of guests per day arrive at the dock that is maybe 50 meters away. There is absolutely nothing wrong with these guests and their daytime music as they too are thoroughly enjoying their own dream vacation. My fiance and I will just look elsewhere in the future since we prize tranquility, sleep, and food over anything else when we are on vacation. Good luck and mask up!

    Individual ratings:

    Location

    Location-1

    Rooms

    Rooms-1

    Service

    Service-3

    Relaxing vacation with amazing service

    Reviewed by CampbellVaca() on Mar 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Isla Mujeres Palace is a little gem located on the small Island of Isla Mujeres. This smaller boutique style all-inclusive hotel is wonderful for many reasons, but most importantly it is wonderful because of the amazing service the staff provides. Upon arrival we are greeted with a welcome committee, Luis, Boris, Alejandra Luna and more. We felt valued as guests throughout our stay. Bartenders, Edy, Alejandro, and Dario were exceptionally wonderful. Fermin (concierge), Boris (entertainment) and Antonio (Beach entertainment/lifeguard) made sure we were enjoying ourselves while keeping the resort clean and secure. Waiters, Juanito, Mitzi, Francisco, Julian, Arturo, Christian, Wilma, Pedro and Macedonio made sure we were well taken care of. The food selection is quite extensive and very good for a smaller resort and we were quite impressed.

    Customer Service - Manager Lucia Alejandra Padron Lopez

    Reviewed by HarilW(Friendswood, Texas) on Mar 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort is beautiful, the ocean is pretty. THE CUSTOMER SERVICE IS OUTSTANDING! I am a travel agent and had two separate customers booked at this resort. Lucia was outstanding in helping with transportation issues. The customer didn't arrange for the boat transportation back to the mainland. When ready to leave the island, the customer was told there was no boat running that day. Most resorts would blame the customer for not booking the transportation. While he tried to decide what to do, Palace called the boat captain and arranged for him to come and pick up the customer. That's outstanding service.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5