TripAdvisor Traveler Rating

The hotel is dated and rooms very basic. Staff disinterested and unhelpful, frequently rude. Bring your own towels!!!

This property has everything, It is close to the beach, shopping and restaurants. The room was a great size, air conditioning worked well and it was clean and felt safe. Our only complaint on this property was the noise level coming from the pool area if you faced that direction. Most of the times, when there was going to be music on the pool deck, we were informed of the start and finishing times (but not every time) but not once did the music end when they said it was going to. This included a very loud nightclub style pool party. We loved this property but this made us question whether we would book here again.

Location is amazing, amenities and overall great resort. Where it is lacking--a little run down rooms and a big issue for me not being clean. also the rental items that are available you have to walk 3 blocks to get them and carry yourself down to the beach (which is across the street if you want to stay in the lagoon area only. Also there was a DJ party with some outside hotel promotional even that had questionable audience and was not appropriate to use the pool with the kids during the day.

One of the worst hotel experiences I’ve had, especially for a “5 star” property. I stayed at Alohilani Resort Waikiki Beach on 1 January and paid around USD $650 for one night. Check in staff were dismissive and unfriendly from the start. Within about 15 minutes of checking in, an unknown man walked straight into my room with a key. As a woman travelling alone, this made me feel extremely unsafe. After that, reception called asking if I was “a guest” and told me to come downstairs to verify myself, despite the fact I had just checked in. Being questioned like I was an intruder immediately after a stranger entered my room was completely unacceptable. I raised this directly with the hotel and through Booking.com and received no response. The hotel later publicly replied to my Google review asking me to email guest services, and I emailed multiple times, but still received absolutely no response. Their public replies are ONLY for show, not real customer care, and they clearly do not care about providing any resolution even after a serious safety breach. A serious security failure, poor handling, and then complete silence. Do not stay here.

The reception looks amazing but the rooms are not 5-star. The linen was basic and the mounted bathroom product on the wall felt like a 3-star hotel. Location is amazing right across street from beach.