Alohilani Resort Waikiki Beach reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

2858 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Wish I had read reviews first

DigginDancing (Woodland Hills, California) on Feb 14, 2025

The entrance and lobby of the hotel are beautiful and impressive but it appears the money was spent on that instead of updating the rooms (which are badly in need). The hallway was spartan and had an odd smell. While the room itself was large enough, the closet is tiny and could have easily been made larger resulting in unsueable space. The bathroom is incredibly small with a sad bathtub that may be original installation, shower curtain, no fan, and soap dispensers on the wall. As it was advertised as a 5 star hotel we were quite disappointed to find, literally, a two star room.

TripAdvisor users rated this property 5 out of 5

Extremely satisfying

Lisa M on Feb 14, 2025

The hotel was centrally located and the staff were extremely helpfull and welcoming. The amenities were great. The rooms were serviced daily and were extremely clean. Overall I cannot fault our stay with Alohilani and would definitely stay there again.

TripAdvisor users rated this property 3 out of 5

Customer Service at Front Office upon checkout was poor

susanlennaerts L (Bangkok, Thailand) on Feb 13, 2025

The checkout experience was unsatisfactory -- we requested for a refund for our deposit and the staff said she has sent us an email. We didn't receive an email so staff said we can write to Front Office Manager -- until no almost 2 weeks passed, we have not received any acknowledgenement of our email from Front Office Manager or staff informing us of deposit refund status! It is unaccepatble customers have to follow up! There were other minor complaints on noice and neighbor smoking cannabis and smell coming through our room.

TripAdvisor users rated this property 5 out of 5

Anniversary trip

646nikhilk (Philadelphia, Pennsylvania) on Feb 11, 2025

We had amazing stay. All staff was nice. Food was delicious. Would love to give special shout out to Anson at longwood who attended to all our needs and helped us make our stay special! Gym was nice, breakfast and early dinner was delicious. We got upgrade to a higher floor and the view was amazing. We had partial ocean view from 37th floor. We had amazing sunrise views and beautiful views of diamond head mountain and ocean.

TripAdvisor users rated this property 5 out of 5

Exceptional!

ldavidson2023 (Hallandale Beach, Florida) on Feb 10, 2025

We held a conference at the 'Alohilani and received exceptional service. The people, facility, pool, restaurants and location on Waikiki Beach are great! Room with a view of Diamond Head, just magical. Truly the Aloha experience. Would highly recommend for business or pleasure!

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