We had a 5 night stay here for the end of our trip, the location was perfect and right across the road from the beach.
Staff were friendly upon check in.
The rooms were very nice and clean and the views were beautiful. The biggest downfall for me was the tiny bathroom with no extractor fan.
We also used the concierge service in the lobby, the team there were very friendly and helpful and we were offered $150 off our booking to go to another hotel about a time-share. I am not sure if this is common practice but seems strange to me.
The hotel lobby is beautiful and the aquarium is worth a look. There are a lot of amenities in the hotel but be prepared to wait for elevators.
Lobby is perfect…rooms are a fix up special
(Washington DC, District of Columbia)
Feb 24, 2024
The lobby is top notch but the rooms are dated. Our room had only a shower and it was very weak water pressure. The views are great and the staff were very responsive and friendly. We had a false smoking alarm and were charged $400. The alarm was caused by using a hairdryer and shower simultaneously. We were also charged for parking when there were large events at the resort and no parking available. When we used valet, our vehicle was damaged slightly. We expected some issues, but it was more than expected. The resort did offer some amenities, but they weren’t easy to use.
Great location, dirty pool
Feb 24, 2024
- location is central, right across from Kuhio beach, rooms are clean
The pool was dirty when we got there, with toilet paper floating in the pool. Staff didn’t care. Parts of the hotel could be updated. They also overflow the valet parking into the self parking area - making it more difficult to come in/out.
Overall, I would only marginally recommend this hotel based on our stay. If you have another choice in a similar location / for a similar price, I would suggest you go elsewhere.
Best hotel in Honolulu
(Guaynabo, Puerto Rico)
Feb 22, 2024
Best service since you arrive to the hotel. Personnel at the Swell Pool Bar, specifically, Emilly, Ku'ule, Johnsey and Danica were above awesome. Angelica, the cleaning lady was the best. For sure the best hotel to stay.
all around best hotel
Feb 22, 2024
hotel was beautiful. the staff was great. the hotel was very close to many restaurants and beach. was not in the middle of everything which was nice. meaning in the middle of all the hotels in wakiki. so the crowds were not too crazy. beach rentals was nice to have. room was great and nice view as well.