TripAdvisor Traveler Rating

One of the best hotels in Oahu! Due to substantial flooding in my room at a prior hotel, I decided to immediately change my hotel, as I no longer had faith in the prior hotel's ability to provide decent accommodations. Waking up to a soaked hotel floor was the second incident in this hotel in less than three days, and I could no longer risk another night at this hotel, considering that 50% of my vacation was spent putting out their fires. As such, Alohilani Resort Waikiki Beach was recommended by a third party. Prior to making a reservation, I asked the hotel if they would be willing to provide a tour of their facility, which would include a walk through of their rooms. Without hesitation, they agreed. Upon my arrival, I was introduced to Brandee, a Guest Service Manager at the hotel. Brandee was exceptional as she provided me with a complete tour of the hotel, and assured me that I would enjoy my stay with Alohilani Resort. Additionally, Brandee followed up to ensure that I had a smooth transition during the registration process. She contacted me directly, and provided the utmost in quality customer care. With that said, there are not enough words to describe the beauty of the Alohilani Resort Waikiki Beach hotel. Modern, clean, a beautiful infinity pool, rooftop tennis courts, top-notched spa, large rooms with breathtaking views of the ocean and Diamondback mountain, great restaurants, upscale shops, DJ music in the evenings, exceptional customer service, centrally located to everything and more importantly, the beach was right across the street. There is also a large aquarium in the lobby which will delight children and adults of all ages. Without the exceptional care of Alohilani, I would not have enjoyed the rest of my vacation. My last few stays were at the Ritz Carlton in Oahu, but Alohilani Resort Waikiki Beach hotel is now my favorite hotel. I look forward to many more vacation stays at Alohilani.

My husband and myself enjoyed our stay at The Alohilani Resort hotel. I especially loved the heated toilet in the bathroom this was an extra treat and the ocean view was breath taking. My only complaint is the fee for renting a Pool Cabana. Other than that it is a very nice hotel and I would stay here again.

My family and I spent 7 nights at the beautiful Alohilani Resort Waikiki Beach. We had the Premier Oceanfront Queen room with Club access. After reading several reviews I do have to admit I was very skeptical. Our check in process was very, very slow it took us over and hr to check in, because only 2 people were working at the desk. The hotel location is great, our ocean view was outstanding, the hotel is also very clean and the staff is also very friendly. The staff mostly keeps in contact by text messages. The bathroom is on the smaller side, our shower never drained properly during our stay, after complaining twice we were just over it. Housekeeping comes every 3 days, which we were kk with. My family and I were gone on that 3rd day on a tour from 7 am to 5:00pm. Upon arrival to our room we noticed our room was never serviced. After contacting the front desk we were told that housekeeping an come up to 6pm. When they she did finally arrived we were getting ready for dinner she was not a very happy camper she never serviced our room, she handed us some clean towels and a roll of toilet paper with a lot of attitude and left. I fully understand a lot of businesses are still very understaffed due to Covid, but you are still charging regular prices in some cases prices are even higher, and as guests we are not being given the same service. Longboard club access is great and the staff is amazing. The staff at the pool area is not very warm and welcoming.

I am writing about the excellent service I had from the lovely Australian girl named Erin up on the beautiful outdoor Swell Bar at the Alohilani hotel....She is such a hard worker and just so friendly and welcoming.. she's definitely "on it" thats for sure..... A great employee, and they are very lucky to have her.... I visit Honolulu often as I'm from the outer island of Kauai, and always stay at the Alohilani ... Erin played a huge part in making my last visit special.. I didn't need to leave the hotel for sunset drinks and a light dinner and for me this is perfect.. Thank you Erin...

Great place to stay close to the beach, valet service totally worth every penny! Laundry service was glad to have it when my son got sick and the staff was super helpful in bringing new bedding to our room when my son got sick in bed!