ARIA Resort & Casino

Rooms are beautiful, however, room wasn't ready when we arrived so we gave our cell number and they said they would text when it was cleaned. No text ever arrived, so we approached the concierge around 3 pm and they got us checked in. The first night we were there we had to endure pounding rock music from the Cosmopolitan until 3 am. Went to the concierge first thing in the morning and talked with Conrad, who offered a replacement room...again, as soon as it was cleaned. Gave HIM the text number, but no text ever arrived (??). Had to call front desk again after 4 and were told no record of our first request was recorded. Sigh....we were moved to a higher floor and had no further sound issues. Upon checking out, we were charged for a mini bar item that we had not consumed (do the maids eat this stuff?) but we were reimbursed upon that complaint. They charge a hefty daily resort fee, but we were not allowed to use the pool the first day (Friday) because it was at capacity. Many of the restaurants are closed....best one that remains open we found was the Bardot. We noticed a food cart full of leftovers and drinks sat in the hallway for two days straight.

Aria is beautiful, impeccably clean and has decent restaurants, but the amount of second hand smoke that I had to endure was excessive. I appreciate the hand washing stations, hand sanitizer and mask wearing, but all of that is for naught when the second hand smoke is so thick you can cut it with a knife. Will not be staying here again.

Always a good time in Vegas. Javier's is a favorite place to eat. Room was overlooking the Cosmopolitan which was loud at night at the pool. Otherwise, great property! Would definitely stay here again

Staff was a bit rude on several occasions. The hotel and location were both amazing. I would definitely give it a second shot and see if the attitude of the staff improved. And blah blah blah blah 200 word minimum met.

From check in to check out, staff was awesome and the room view was phenomenal, from modern technology, to just feeling like we were home. We were Bellagio people, but just might be coming back to Aria real soon.