TripAdvisor Traveler Rating

Very disappointed with my room at ARIA. The moment I opened the door, I was hit with an extremely unpleasant, damp, musty smell. It smelled as though the carpet had been soaked and never properly dried—like the lingering odor after a flood. The smell was overwhelming and made the room feel unclean and uncomfortable. For a hotel of ARIA’s reputation, this is unacceptable. Rooms should be thoroughly inspected before guests are checked in.

Check in was a joke. Did online check in day before actual check in and still took 45 minutes to get keys to room. Online check in tells you to go to key center and that didn’t work. Hotel employee who I complained to asked if I was from New York after seeing my drivers license which is not from NY….line for in person check in went three times faster than line for key issues. no fridges in rooms. Charge you $20 to park overnight,

Completely understaffed during a convention and the waitress did not care to tell you that she did not care how much you paid for your room either

scurity issues....i wrote a complaint about an attemptive robbery, two weeks ago and got no response.. The Aria is not for me. ..beware

Dear Ms. Vosberg: I am writing to express my deep concern about the condition of our room in the Aria Corner Tower suite, room 16 16066. Our bathroom had black mold in the shower and above the double vanity sink. This condition is problematic and a major health concern. As a AAA 5 Diamond Award-winning property, it is unsettling that your staff assigned a room with these problems to a valued patron in such a fine establishment. We have continued to book our annual Las Vegas vacations in Aria or MGM Grand Sky Lofts because of the high standards. This has tainted our experience with the MGM brand, along with the extremely long wait to be assigned to the suite. We arrived at noon and checked in at the VIP front desk. Many people who arrived after us were assigned rooms, while we were not given a room after waiting an hour past the 3 PM check-in time. Although we received a $200 food credit and $150 for the mold issue, it felt like disingenuous compensation. We requested to speak with a manager; however, we were told none were available. After arriving home, my husband experienced a respiratory issue that may be connected. Our stays must be in an establishment that is well-maintained and free of hazardous conditions. We have always recommended MGM as the go-to place to stay to friends and family, but maybe it is time to reconsider. As you know, word-of-mouth recommendations matter more than a beautiful website. After sending an email I never received a response. Photo attachments enclosed.