This is my second time staying at the Aria and so far my stay is off to a poor start. My room was not clean--there was a lot of hair on the tile in my room, on the bathroom floor and in the shower and tub. There are gross stains on the sheets. Also, there is a lot of dust on the desks and gross dirty dustballs under the glass doors in the bathroom. And there is an issue with mold in the grout in the bathrooms. And the walls are EXTREMELY THIN---I could her the people in the room next to me cackling all night.
I contacted housekeeping to have my room cleaned and they cleaned some of it. However, the new sheets on the bed still have stains. The dirty dustball under the glass doors are still there and the room is still very dusty. And there is hair in the tub and shower. I called housekeeping again and they are sending someone in the morning.
Also, when I was speaking to your housekeeper and told her the issues that need to be fixed her response was "Yes, lady" which I found to be a bit unprofessional. Shouldn't your staff refer to customers as "Yes ma'am?"
I want some sort of discount toward my bill. I shouldn't have to reach out to housekeeping multiple times to get my room cleaned properly. Also, your staff needs some additional training on professionalism. Many times when I called housekeeping, I feel like I was rushed off the phone by your staff.
Expected way more.
Sep 22, 2023
I will start at checkin - which was a long line. I don’t hold that against the resort as the whole MGM system was down -they processed people as quickly as they could and despite it being only noon they had a room for us. We did use the myVEGAS app to book a room so only had to pay the resort fees, I think because of that they gave us a room on floor 7.
On the walk to our room the hallway carpets appeared very dirty- I’m not sure if they were or if it was the design but it was not a good first impression.
When we arrived to our room we took a quick scan, the spare toilet paper roll was empty and sat on the holder, the robes had not been replaced and clearly were worn by previous guests. The bathroom was clean, however any surface that was glass was so streaky and cloudy you knew they did not use a clean cloth. I was tempted to ask for a new room, but I checked the bed and it had fresh sheets and was clean so didn’t.
We started to set up our stuff and was preparing to make a drink when we noted that there was no liner for the ice bucket and the room glasses had not been washed from the previous guests.
The safe was well hidden in a bedside drawer -and to be honest the search for it was almost my breaking point. I had such high expectations of this resort and at each turn was completely disappointed. I did call housekeeping and they delivered toilet paper and new robes.
We headed to check out the pool area- there was only one pool open that was available for us to use. One pool was only for sky suite guests, another was closed and then there was the day club pool, which I think you had to pay for. We did not stay- the pool was so jammed packed and the water was hazy from all the people in it and it did not seem very clean. We then left the resort to go for lunch and check out some other properties.
We returned to the Aria and up to our room to go to bed -as I was attempting to close the blackout drapes the button did not work properly. Each time I pushed it, the drapes would close maybe 1ft. I stood there pressing the button about 14 times. We got into bed and tried to figure out the light system- we thought we had turned out all the lights but then the reading light would turn on and off randomly. Eventually we pushed the right combination of buttons and the lights stayed off. The bed was comfortable and we had a good sleep.
All in all- I am not very impressed with Aria and will not stay at this property again. For a newer resort it did not feel that modern. It is very shiny on the outside, but the rooms need some attention - well at least 7016 did.
SECURITY PRESENCE IN THE LOBBY
Sep 21, 2023
CARLA WORKS SECURITY IN THE VDARA AND ARIA. CARLA WAS EXTREMELY PERSONABLE AND FRIENDLY. CARLA WAS ALWAYS POSITIVE AND SMILING. SHE KNEW OUR NAMES BY DAY 2 WHICH WAS IMPRESSIVE. IT WAS NICE BEING WELCOMED AND GREETED WITH AWESOME VIBES. LOOKING FORWARD TO SEEING YOU ON OUR NEXT TRIP. MATT & LISA
(Leeds, United Kingdom)
Sep 18, 2023
Had a great 6 night stay, room was great with a fab view of the strip. Food and room service were great. Housekeeping were great. All staff inside the hotel were great, outside not so great, waiting to be picked up for the airport and we had been waiting a while so we asked for help and he said not my problem go inside and call them! He was so rude. Other than that we had a great stay!
Sep 14, 2023
Have been in far better hotels for less. Cannot understand what you get for resort fees no access to spa even for a small amount, no complimentary water. The room was ok comfortable and clean enough but nothing special. Very expensive to eat anywhere big queues. Will not be returning