TripAdvisor Traveler Rating

We have two suites booked for this weekend and I barely got into one around 1pm because they couldn’t upgrade us (didn’t even ask, the front desk was hopeful for us) and one of the rooms weren’t ready so I guess they thought that was a good equivalent- letting us into one room and also bc everything needs manager approval here (the front desk literally have no say or can make any move without confirming anything). Around 3:10pm, went to the VIP lounge to try to get the second center suite. Waiting in line for 30 mins and it’s still not ready. I have a handicapped dad, we’re there for his 70th birthday, and we’re just stuck in this hotel trying to get our room. Also, why is there one worker at 3pm at check in time during a busy weekend (all the worker’s excuse btw so their words, not mine). It’s poorly staffed and we probably had the worse experience ever, lower than any 3 star hotel even. Since he can’t do anything about it again since there was no manager present (why is he going on break when the front desk needs him for EVERY move he has to make. He told me I can walk past the mobile kiosk and ask for the front desk manager. I did that. The guy on shift on Sunday 9/6 between the hours of 12pm-4pm says I can’t help you, you need to stand in line then I can help you. I told him exactly what the guy said inside and he’s saying that again. Eventually, he helps and says the room just started being cleaned at 3:05. It’ll be ready around 5. STILL NOT READY. It’s our dad’s 70th and our family from all over the US is together to celebrate. How did I have to find out if it’s ready?? Go back to the check in counter at 9PM to FINALLY GET THE KEYS. At this rate, the entire day has gone by. 6 hours past check in time and we go into our rooms bc this hotel is understaffed when you already know how busy it is. Front desk giving me excuses that Chris brown is here, it’s sold out, it’s a holiday weekend. Guess what? My dad’s 70th is more important to me than Chris brown being there. Why even mention anything when these are clearly excuses for the poor management. The worst part was dealing with Rosa the manager. She should not be allowed to have any customer interaction whatsoever if you want guests feeling welcomed, wanting to come back or for any reason really. She has the worst attitude problem and even the front desk guy clearly abhors her. Walks over thinking she owns the place and just raises her eyebrows at me. No greeting- is that how managers are trained here? Without any basic manners? Check the camera to see how many times her eyebrows are raised and just her face covered in attitude. She walks up and says nothing and once she does start talking she’s yelling back slamming her hands down with every word. She leaves the most distasteful aftertaste after dealing with her that I wish I could have moved everyone to a different hotel. We enjoyed our previous times here and it’s unfortunate we won’t be back mainly bc of your managers who should be taking care of the place. By the way, we never asked for anything at check in or acted entitled to anything. Actually, only requested rollaway beds, which were also never delivered until 9 hours later. Just expected basic manners.

Although I encountered several issues—such as room keys that didn't work (I was forced to rejoin a very long line), the smell of smoke in my room, a malfunctioning refrigerator (nothing was cold and no one ever came to repair it), and an incorrect final bill—I received great customer service from Kendall and David.

Our first stay at the Aria. Centrally located on the strip with many, many shops and restaurants nearby. Very beautiful place. We had a Deluxe King Room on the 9th floor. Cost was approx $1500 total for 4 nights (resort fee + taxes included) plus $600 ($150/ night) refundable security deposit. Keep in mind that the rooms do not have a fridge to keep drinks or leftovers cold, nor have coffee machines. Prepare to pay the price for that, as well as water and redbulls (8oz can for $8) at the hotel. Getting drinks while gambling will just cost you a tip! Starbucks is a little more expensive than normal, but it accepts mobile ordrring! My wife and I spent about $1000 (includes mandatory 20% gratuity) for two massages and a facial at the Aria Spa. Definitely worth it! Tina was an amazing masseuse! It was pretty lively the whole trip, as it was Labor Day weekend. Made reservations at Catch restaurant that stated elegant attire, but that was visibly unenforced while we were there ???????. Food was ok for the $200 tab, but will not go back. Some of the other restaurants require reservations in advance of your trip. The free tram to the Bellagio is nice! Overall, a great place to stay! Wonderful trip!

Great location! Rooms were good, drinks are pricey and the pool area is nice but the pool was cold in early September.

Aria has the best Ambience at Javier’s restaurant. Sadly resort is turning into a Carnival Cruise line