Feb 24, 2024
Typical Vegas experience… huge, overcrowded and overpriced hotel ($350/nigh + resort fees).
Let’s start by saying that Vegas is not our favorite spot… the reason we are staying here is only to come see the U2 concert (which was amazing).
So back the Aria, again everything as expected, long lines everywhere to get completely insanely priced food or drinks ($6 for a black drip coffee) but you already know that when you come to Vegas. But here are the things that went wrong on top:
1) when we came back from the concert last night our room 16225 smelled horribly strong like someone had overcooked a steak or something. This morning it still smelled and this afternoon it is a little better. We are not sure if it was the heating we put on or something else but it truly was terrible
2) one our wait to get breakfast room service
3) fine you pay a resort fee to use amenities such as the pool BUT then you get to the 2 put of the 3 pools that are open and when you get to the one that has lounge chairs available (80% available), you are being told you can’t access that area… the other pool is 90% occupied with very few spots in the sun… when you turn one of the few chairs available to face the sun you are being told you cannot do that!
Net, we won’t stay here again but to be fair we will always avoid Vegas when possible
Feb 24, 2024
rooms were clean and lovely, a few things didn't work, but overall, we enjoyed our stay. Had problems ordering our meals on the promenade, but a lovely lady from the resort helped us. The rooms were really quiet, so we had a great sleep.
Not the luxury you’d expect
Feb 23, 2024
We had high hopes for this visit with our family. The lobby was bright and open and front desk staff were pleasant yet not especially efficient. Do not bother with the $20 or $50 trick here. They keep it and then you pay for an “upgrade” anyway. Our room had bubbling paint evidence of a leak somewhere. The toilet bedet sprayed at tandom times. The hot tub would turn on intermittently through the night. A lot of the tech in the room didnt work right (drapes buttons, light switches, etc) and the phone system kept going down. Also- be aware of a charge for a cot each night. Not saying this is wrong but we didnt expect it. Bellagio, Mandalay or Delano are much more reliable. Also- waiting for the deposit to refund to my card several days after checking out
Billing errors and egregious pricing
Feb 20, 2024
We stayed in a 2 bedroom Penthouse suite and I am still arguing about the bill. We were originally charged for a Strip View but got a Mountain View instead. They refused to lower the bill because "we are sold out and it's a weekend'. Absurd. Even worse, when I inquired, they sent me a new bill with a room service charge we never had and without any changes to the bill. Even worse, a diet coke is $15.75, gummy bears $15.75 etc. Unbelievably overpriced. You can get free coffee at a Springhill Suites but it's not included with a Penthouse Suite. Made a big mistake stating here; avoid it unless you want to argue about your bill when they make an error
Shout out to Proper Eats
Feb 19, 2024
Overall I really liked the property. Check-in was painless and they had our room ready ahead of time which was nice. I've seen reviews saying the regular rooms are getting worn but I didn't find that to be the case. Not a brand new room by any means but it was very nice, clean, and everything worked as it should, including the tablet that controls the drapes etc. My favorite part of the resort relative to other Vegas resorts was the Proper Eats food hall. We found it a very easy, quick way to get good food. It alone would tip the scales and get me back here. And the sit down restaurants are all very good too when we wanted that. But every resort has those. Service was good throughout our stay.