TripAdvisor Traveler Rating

Underwhelming at best. Curtains didnt close all the way, shower wouldnt drain, no pressure in the sink. That was day 1. Day 2 no network connection to the tablet in room so no room controls. Taxi stand didnt know that it was a flat rate from the airport, and we got take advantage of. And the cards stopped working twice, forcing me downtown. The pool was ok, but considering it is a desert, there are not enough umbrellas. No thought or care for the guests. Just shameless attempts to gauge you. And then there is the fridge. Everything warm and no option to put my own water in the fridge unless I wanted to pay a convenience fee. Its a desert, thats disgusting. The Cosmo has 2 fridges. The windows are dirty, and so are all the nooks and craneys. This hotel used to be trend setting, now its aged, neglected and overall valueless. The predecessor, the Boardwalk hotel was such a better experience.

The Aria was nice. Was it above and beyond? No. The rooms were just above average. I liked the Casino floor. I had alot of great blackjack dealers that were fun to play with. I wish there had been more shopping in the hotel. The pool was closed all weekend, so that was a bummer. We were able to go to the cosmo’s pool, but you would have thought there would have been some kind of comp for that.

Sky Suites always delivers excellence. Housekeeping is spot on with nightly turn down service. Mints and several bottles of water every night. Check in with private lounge is a nice touch. Sodas and juice, light snacks. Casino is well laid out and not as busy as some. Two high limit rooms.

I arrived on Monday and checked in online around noon and received room 5006. At the front desk, they moved to a 15th floor room. The toilet was not working properly so I was moved to a second room and I had to pack and move. The second room on the 10th floor had no hot water and I was forced to take a cold shower before my dinner appointment and then had to move to a third room on the 16th floor, causing me to be very late for my dinner appointment. When I returned to the 3rd room after dinner, I discovered the thermostat didn't work and was blowing cold air at 73 degrees. Further, most of the wall power outlets did not work so I had to charge my phones in the bathroom so I did not have my devices near me while sleeping and could not charge my laptop in the room. Your incompetence in managing your rooms for the most basic services (plumbing, hot water, temperature, and power outlets) cost me the entire Monday afternoon I planned to use to relax and get work done. I had to repack twice and move to 3 rooms that cost me significant time and fatigue. Your token gestures of $100 off and a $25 meal coupons were insulting and not commensurate with the breach of service one expects at a supposedly luxury hotel. Your staff were mostly uncaring, unbending, and not very helpful or prompt. I had my Bachelor Party at Aria. I regularly attend conferences here. I am a Platinum Elite member. Aria completely failed to deliver basic services. I will never stay here in the future and tell everyone to stay away. This was the worst hotel experience I have had.

I had some issues while I was there with my reservation due to my wallet being stolen the day of the trip. The front desk girl was amazing. She had great customer service the young lady at the invite only front desk. She helped me with the situation in reference to my reservation, where they changed the reservation without me knowing and didn’t for me so that I can change my flight! I had asked prior to arrival if I can change my reservation because my credit cards were stolen and they said that they couldn’t modify the reservation. Then two nights before I was due to check out I found out that they had modified the reservation and didn’t tell me. So I had to go to the front desk and before I reached there, there was a section that said invite only and a lovely young lady helped me out and went and talked to her manager and they were able to extend the day so I was able to leave on Monday. I’m super grateful! I had another issue with my room. I was sleeping and security busted in my room broke the security latch on the door and then when I asked what was going on and where were they there? They stated that I failed to get up for a wake up call so they showed up hours after that wake up call probably about five hours to check on me which I ultimately appreciate but the level of anxiety. I had thinking that somebody was busting in there on me and waking me out of my sleep caused me so much anxiety. Then they fail to come and replace the latch that was there for security so I slept there with no security latch until Sunday night. This happened on Saturday. Collectively, I feel like aria can do better in the area of customer service and supervisors being available to assist people on property.! the patisserie was ok I received a cold ham sandwich, lukewarm cold in the center, they had great customer service customer service and a really good Nutella latte! Overall aria still one of my top places to stay! I I just feel they need to step it up a notch!