TripAdvisor Traveler Rating

Aria Hotel in Vegas is not unlike other upscale hotels on the Strip, but, everything worked very well and I failed to find anything about the hotel to complain about. Not Hotel 6 cheap, but there are more expensive places. Hotel self parking works perfectly with out human intervention. Your room key in he kiosk slot is all you need to leave and come back in. Cool. The room was spotless and sparkling, would look new but guests and housekeeping bangs the wood furniture chipping it up here and there, but everything else in the room looks new. The room controls like TV, Lighting, Drapes can all be controlled from a single central digital control pad. The shower/bath is first class. The bed is righteous. The pillows are down filled. The TV is a good size. Restaurants and bar areas abound. EZ to Navigate the hotel especially given its size. This will remain an option for when I come back to Vegas.

I have not been to nor had any interest in visiting Vegas, so this review is solely for the experience at the hotel. I attended for a conference. I found check-in to be quick and efficient, and my status was recognized, but no upgrades were available. The front desk offered to have me check back in the next day for a possible upgrade, but I declined. The hotel itself is what I imagined a casino hotel in Vegas would be like, sprawling, hard to navigate, and as usual, you have to go through the smoky casino to enter and exit. The hallways to the rooms and the conference spaces however were well maintained and clean. I had a double-queen corner view. The room itself is standard and suited my business needs and was clean enough, although the beds were worn (sinkholes in them which I find disgusting). The automatic controller pad in the room was convenient. The staff overall were friendly and efficient. Mary Grace De Chavez at the concierge stand was a true delight, going above and beyond to make dinner reservations, give me a map and directions, and tips on navigating the strip. She was friendly and very professional without being stiff or stuffy. A real gem - they are lucky to have her! The one major complaint is the lack of water filling stations at the hotel. It feels as if they are forcing purchase of plastic bottles at a huge premium to make a profit over the environmental impact. You can do better Aria! Overall a decent enough biz stay, with Mary Grace De Chavez as a highlight!

Nice hotel, obviously as with all big Vegas properties there can be queues at check in- although self check in is available we preferred not to use this- and there can be a long walk to your room. Have stayed at the Aria three times previously and the room we were in on this occasion although very clean was definitely showing its age. We had an issue with the automated curtains which took several days to fix (temporarily) so we reported the returning fault at check out- hopefully this would be fixed permanently before the next guest. The food court offered good choice of freshly prepared food. The pool opens at 9am, some mornings were more organised than others, there are two lines, one for people with Bonvoy/MGM card status and one for hotel guests, they both move quickly. Bags are searched for prohibited items which was fine, plastic bottles of water etc were permitted. The pools can get very busy at peak times. Staff are very attentive and the food and drink offerings were good and reasonably priced. Plenty of life guards on duty at each pool. The spa is definitely worth a visit. The casino seemed very smoky on this occasion, something we never found an issue on previous visits. It was nice to see the tap in of cards to access the elevator lobby (previously just had to show). Had a parcel delivered to the business centre, picking up was an easy process but be aware this comes with a handling fee. I know pretty much all of the major hotels are charging for parking, it would have been nice if this was at a reduced rate (or free) for hotel guests as you pay resort fee as well. Would stay at this property again.

Aria charged me for the same booking twice ($800 x2) and their customer service between the hotel and their service center have been a nightmare. Be very reluctant to book on their ap, and just know that this hotel is unprofessional and disconnected if you run into a problem.

You can tell Vegas is all about extracting every cent they can from patrons these days, by the fact they’ve added a third zero to their roulette wheels. For me, that is a sign a resort doesn’t care the slightest about their guests. Two zeros for ‘American roulette’ was bad enough - but adding a third, that’s just rude. If you’re stupid enough to keep betting, maybe you’ll like the Aria. Looks there’s a lot of walking and flashing lights. There’s the annoyance of having to line up to prove you have a key that works to get to your room. To me, that’s a sign of a failed hotel. If I am paying you $500 a night for a freaking room I don’t want to be queuing to tap a card and be scowled at by a security goon just to be permitted to access my lift… You’ll line up for anything and everything actually. And be prepared to give up your first born or a kidney if you expect to do basic things for human survival like purchase a bottle of a water or a sandwich. And the app checkin process was a joke. It told me my room was ready, hours after checkin time, I used the app as described only to be met with a ‘we’ll let you know when your room is ready’ message… So after a long drive I still had to line up at reception and deal with quite incompetent staff to try and access a room. Put simply, unless you’re drunk, high or a freaking moron - being exploited by this hotel will likely annoy you too.