Holiday Inn & Suites Across from Universal Orlando®

3.0 star rating

Standard accommodation with basic facilities and limited services.

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    What to expect (based on 2838 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Nice staff

    Reviewed by pamdI9467AP() on Nov 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We booked our trip through Delta vacations. After a long flight, our whole family was tired. When we arrived at the hotel that delta set up for us, we were told they could not find our reservation. We had to call delta and Carlos, the staff member at the holiday inn counter was extremely helpful!! Once we finally got delta on the phone he spoke with them and straightened the whole mess out. We are extremely grateful if Carlos. Thank you

    Insects in the beds - Trash on the floor- Terrible service- Dirty horrible property

    Reviewed by JohnTsouris(Tampa, Florida) on Nov 02, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I'm a frequent traveler and stay 100-150+ IHG nights a year. I don't have many reviews of properties on TripAdvisor because.... I simply normally don't need to warn guests away from bad ones. You need to avoid this property. The room I received was BADLY in need of a renovation and had trash on the floor. And insects. IN the bed. Pictures posted from the video I took. It's quite rare to get a room with insects on the floor, let alone in the bed. It's quite disconcerting to look down and see wiggling all over your bed. Gross. Disgusting. Dirty. I asked the front desk to have management call for an explanation, no call after a week. When I called, the assistant mgr asked what room I was in because he didn't know. When I told him, he replied that they had inspected the room and found no insects. This is a neat trick considering two seconds earlier he had no idea what room I was in, and off the top of his head he knows 123 was inspected and insect free? And just how may rooms had reports of insects, anyway? In any case, he repeated several times that the GM was too busy to call any guests and generally had a spectacular 'I don't care' attitude. This management attitude is also on display in the quality and cleanliness of the rooms. I also read a review in which management claims they started renovating the property last year. If you're a Spire or Platinum guest, apparently don't expect to get one of the renovated rooms. The hotel insisted I pay $25 to receive a Spire upgrade that any other property in the entire network would provide for free (My IHG hotel in Thailand upgraded me without my asking to what could be best described as a palace. Here, I couldn't even get upgraded to a room without insects.) Do yourself a favor and stay elsewhere. You've been warned. There are multiple IHG properties in town, with a fantastic Holiday Inn Express literally a few steps up the street from this nightmare. Go there. Holiday Inn Express Nearest Universal is the name. I've been there three times in the past month, and it's great.

    Individual ratings:

    Service

    Service-1

    Value

    Value-1

    Accommodating

    Reviewed by 450quintinc() on Oct 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Carlos did an absolutely amazing job with the check-in process, not only did he provide with a great room but my keys were immediately ready making the check in process quick and efficient. Furthermore the next day, I forgot to extend my reservation and Ariel was able to rectify the situation making my weekend enjoyable. They were perfect for this Orlando location making my visit to Disney worthwhile

    Great location and even better staff

    Reviewed by jrshing() on Oct 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My daughter and I travel to Orlando 4 to 5 times a year to visit Universal Orlando Resort (we are huge Harry Potter Fans annual pass holders). Anyway, the Holiday Inn and Suites Across from Universal is our go to hotel whenever we visit....and Tiffeney B. is one of the reasons Holiday Inn feels like our home away from home. She has truly become like family and we are always excited when we see her smile at check-in. The hotel is definitely close to Universal, and a variety of local restaurants. But the best part is the amazing staff and especially Tiffeney - on our first visit we mentioned that we were there for the Universal parks and to celebrate my daughter's birthday; when we came back at the end of the day there was a special birthday gift basket from Tiffeney to my daughter in our room - she is as much a part of our visit as the parks. We are always happy to see her and I know she is happy to see us. See you soon!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Doctor appointments

    Reviewed by 821vivient(Hollister, Missouri) on Oct 24, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Since we had 2 doctor appointments on 2 consecutive days, we decided to just stay in Springfield, MO. rather than travel back and forth. We have stayed at this hotel before and we enjoyed it. We were upgraded to a suite and we loved the extra space. The living room area consists of a couch, TV, mini fridge, microwave oven and side tables, on which stands a coffee maker plus condiments. The staff is very friendly. The location is great as there are plenty of restaurants around, including one in the hotel. The extra room we had was greatly appreciated as we ate there all the time. The downside is, no free breakfast.