TripAdvisor Traveler Rating

Whilst this hotel is conveniently located and the rooms are of ample size for a family of four, we found the hotel in need of refurbishment. Our room had a peculiar smell that smelt incredibly like damp. The staff on the front desk were helpful but avoid the TGI Fridays

Such a wonderful place. Perfect for our family of 7. Ana was also wonderful! She helped keep our room perfect for us. Easy access to Universal parks. The parking lot is right across the street. You’re there in three minutes. I didn’t really miss staying on property at all.

Don at the front desk who checked us in was extremely rude. When we got to our room it smelled like smoke and we noticed we had no wash clothes. We called and asked Don if we could get some wash clothes and he said no that house keeping was gone so there was nothing he could do but he would leave a note. We tried to call the front desk the next morning and they would not answer. Went down and they said they had no wash clothes that they would send house keeping. I tried to let them know that we could not get any help the night we checked in but the lady didn’t care. Would never stay here again. The rooms are dirty they smell of cigarette smoke. This holiday inn needs to be shut down!!!

I would never stay here again. The best part about this hotel is the outside. Once inside the people are rude. The rooms are small and gross looking. The whole hotel smells of something I can't put a finger on. Stay far far fat away from this place

The moisture levels in this hotel are dangerously high. Our luggage was moist when we checked out a day early. My skin was sticky all night. The bed, sheets, floors...all moist. The lampshade had rust underneath it from the moist atmosphere. Most uncomfortable stay i have ever had. I could not wait to check out. We asked for a new room and the management told us all the rooms have moisture issues......if all the rooms have moisture issues you need to treat the rooms and find the underlying cause.