On arrival to the hotel booked with Tui was booked into a suite party of 2 me and my daughter arrived pretty late after a long flight check in was very quick and given room key to suite on floor 3 was overwhelmed on entry as previous reviews the room stank if dogs and damp leather sofa all warn and ripped covered in food furniture broken weird stains on the carpets was not fit for any customers paying to stay there went to reception and asked for a room change was offered a double room which fit our purpose was a bit better liveable at least if you want to book the bus for universal book 24 hours in advance very grumpy team in the universal book a shuttle team so book early or your walking as they won’t let you on the bus no places to eat near the hotel except tgi Friday which was not worth the breakfast price overall I have visited Orlando a couple of times spend your money staying on I drive free buses to universal at every hotel loads places to eat as well also they don’t do transport to Disney you have to find your own way taxi or shuttle
Roach and fleas
Jun 28, 2022
I tried to give a review on their site but they wrote back and censored my words. Dogs everywhere. Someone had fleas. Legs bitten. Riach in bathroom. Complained was given 15% off next stay from Priceline and 2 free braised from hotel. Please do not stay and do not bring kids. The pool is chaos. Unattended and open till 11pm.
(Broken Arrow, Oklahoma, United States)
Jun 20, 2022
The rooms with a suite are spacious. The downside, we booked as a family of 5 and the room only had 2 towels in it. Each day we had to ask for more towels and coffee cups. Thankfully, they had more to give us. We found out the Keurig was broken in our room. The front desk put in a maintenance request, but it was never fixed during our stay. We were told the gift shop had free coffee, but they ended up charging us for it. It is located right by Universal, which is why we choose this one. They staff are very friendly, but they are understaffed like most places.
Jun 18, 2022
My wife and I wanted a quick trip to Orlando to see the attractions. The previous reviews swayed us to pick Holiday Inn….huge mistake!! The room was dirty the moment we walked in, no towels or a mention the room, bed type was wrong, and the staff was rude and incompetent. The checkin was horrible as the staff didn’t care if were even there. The manager when we came to get towels told us he cant accommodate because he was short staffed…?!?! Please read this review and never give this hotel your hard earned money as it will ruin a vacation!
Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel
(Gateshead, United Kingdom)
May 31, 2022
We have just had a great stay there Mid may for 2 weeks. The room was fine 2 Queen size beds and very as much Tea and Coffee as we wanted.
The staff were great, the hotel was very clean. The swimming pool is heated and there was plenty of towels available. I hired a car from Buget rental ( In the hotel) and they gave me a free parking pass.
I never heard a bad word said about the Hotel or the staff in time we spent there.
I hope this puts some peoples minds at rest.