Barceló Maya Colonial reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

11027 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Good kids club

Ashley M on May 10, 2024

Kids club is great for activities . Sarahi and Susana are great with the kids . Our girls are 6 and 8 and loved the activities . It would be nice to be able to drop off at anytime and pick up at anytime. The kids area closes at 5pm and is also closed for lunch . You can only drop off and pick up before and after activities .

TripAdvisor users rated this property 2 out of 5

Not the best for our first experience

Caitlin M on May 10, 2024

We visited this resort for our first time in January. We stayed for 6 nights 7 days. The room we stayed in smelt like mold, the toilet was broken apon arrival which they did fix quick. We were entitled to 6 la cartes but only were able to book two as they were busy but did not seem busy appn arrival to eat. The resort shows zip lines and tons of amazing things to do which are no longer there (zip”lining). Its hard to get seating on the beach. Food was ok as you have many areas to eat at, servers were all pleasant. All you get in your mini bar is water nuts and beer. The swim up bars are fun as the bar tenders are so nice. Not alot going on for the amount you pay to stay, very beautiful but I wont ever go again. 100% best thing was the staff that worked there and the ocean.

TripAdvisor users rated this property 5 out of 5

Always a great vacation!

Joyandy5215 (Aurora, Colorado) on May 09, 2024

We just returned from our 24th visit to the Barcelo Maya. We have stayed at all 6 hotels over the years but the Colonial is our favorite. The resort is beautiful, the staff are great and the service is wonderful. Joel, the Bell Captain. has been a friend for years, and always meets us with a smile. We stay Premium in the Jalisco building, and our room opens right to the pool which is where we spend our days. Nights we usually end up at the Sports Bar in the Mall. The hotel is very family oriented, with plenty to do for all. We have taken trips in the past but are now very content just staying at the resort. We can't wait to book our next visit for October!

TripAdvisor users rated this property 5 out of 5

Barcelo Maya Colonial amazing for family with kids.

Mark s on May 07, 2024

We recently came back from our family vacation in Barcelo Maya Colonial. Place is for relaxation and peaceful vacation. There were few pools, most crowded near the kids waterslides. If you would like more adult time there were across the bridge. There even have a dolphin show for a fee every morning. You could swim with dolphins for an extra charge. The most surprising for me was Kids Club, our daughter who most of the time is attached to us, runs there. Sarahi, Susana and Yaldin were always ready to entertain. Had a lot of kids crafts and projects. The only downsize was, the restaurant was hard to book. We took what was available, not what was desired.

TripAdvisor users rated this property 2 out of 5

Don’t book if you’re going as a group!

L7753SIjessicam on May 06, 2024

We traveled with family and friends that we haven’t seen in awhile, we booked this vacation to be together. The Colonial was very unaccommodating in seating groups. If you’re traveling as a large family or grps, good luck!

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