TripAdvisor Traveler Rating

Beware of cash scams here. Traveled in Feb n was charged twice for an upgrade. Once in cash, then again by Visa upon return. May be ongoing as RM doesn't reply. And changing the name on the website doesn't work. Peeps, see reviews on 'The Verandah Resort and Spa '

Absolutely LOVE this hotel. We went 3x in 1 year. And then they made it adults only.... We wished they would keep it family friendly. It worked beautifully and the staff, spa, coffee shop, golf l beaches etc etc were fantastic for us. We loved it..not entirely sure how it would be for adults only as it was really set up for people with children and adults also, no one was ever in anyone's way.. it had enough space that it worked very well. We would have gone back many more times, but unfortunately cannot now. So will explore other Carribean islands.

We had a lovely family holiday here. It’s a beautiful island and this hotel has everything you need for a decent break. We stayed for 8 days and wish we’d booked for longer. The layout of this hotel gives a lovely secluded feel as areas around the complex don’t get so busy as they are spread out, for example two beaches, one at either end of the complex, many pools and snack bars. Food - The food in the main buffet restaurant was a good selection for most people, different each night on a weekly rotation and then with choices of two other a la carte restaurants and the beachside restaurant and snack bars there was generally a lot of choice. The coffee shop with its cakes and snacks is a genius addition! The bars have a good selection of drinks and generally don’t get too busy. Rooms are lovely and spacious fitted with everything you need. Our room was perfect for us as a family of 4, plenty of space, a large bathroom (ours was a huge walk in shower but I know the adjoining room had a bath instead so each room is slightly different) and a nice kitchenette area with fridge. The beach has choices of water sports to do each day, plenty to keep everyone happy, and the water is lovely and calm. My children loved the freedom the calm water gave them to be able to go out into the sea without huge waves crashing at them. The biggest drawback to this hotel is the steps and hills. It wasn’t a problem for us but could be for some with mobility issues. There is a buggy service that can drive you around the site which is definitely needed as the site is huge and the hills are steep, although saying that the main pool, main beach and restaurant area are all together at one end of the site so if your room is that end too you’ll have less need for the buggy service. I can’t wait to return next year!

DO NOT WASTE YOUR TIME OR SPEND YOUR MONEY ON THIS RESORT. Of all the places I have travelled I have never been so badly treated. I never received a towel until the third day. On the third day I saw them being delivered to the sports beach, so I went down the stairs to ask for 4 (myself, my husband and the couple we were travelling with) They totally hid the towels from where they were suppose to be, I went to ask the staff and they gave me 1, I politely asked for 3 more, they refused. So after a very heated discussion they told me they were sick and tired of all us rude tourists. I let that go, I left upstairs with my 4 towels where he chased me up the stairs and was yelling at me I was not to leave the beach area if I wanted towels, at that moment I was a little shaken to begin with now I was plain scared. I told him I was just at the restaurant ( that looks over that beach area) He finally just let me leave. We only found 2 staff that were actually friendly on that whole resort. We were paying extra money for a lovely evening of dining. That was suppose to be formal dress. Upon entry everyone had on casual beach wear, Okay whatever but not what I expected when it cost $90.00 per person. When we were seated and the “hostess” greeted us she very rudely told me to get my phone off the table, service was beyond terrible, food was terrible and the whole ambience was the worst. I sound like I’m just being whiney but I’m a very nice, kind, forgiving person who never leaves reviews but this was totally unacceptable behaviour. I could go on but I won’t.

Beautiful resort. Lush grounds and inviting pools (one with a waterfall), plus ping pong, mini golf, pool table) and 2 beaches. The resort is a little bit of paradise. It was so relaxing and peaceful. I traveled with my 6 y o daughter for the first time out of the states. I was a little apprehensive and so only booked 5 nights. I regretted not book g for longer. We absolutely loved it. There was so much to do. She especially loved the pools and Kids Club which had friendly staff and lots of activities of interest for kids. The staff at this resort are so kind and warm. They were especially good with my 6 year old. Leandra, Amie and Steadroy standout as two of the kindest and most warm. Some of the friendliest people in all my travels across the States, Europe, Canada and the Caribbean both at this resort and on the island as a whole. The food was amazing with great choices. The specialty cocktails were delicious. We tried them all. Nian was especially helpful with booking excursions. Our cottage room could use a little refurbishing but I understand that is coming. The beds were comfortable. Overall, a great experience. I’m sad it is becoming adults only and I won’t be able to return with my daughter.