TripAdvisor Traveler Rating

We had an incredible vacation at @the verandah. The resort is really clean, the location is spectacular and the staff/customer service is second to none!! I traveled with a group of 6 for a girls trip from ages 18 to 62 years and we all had an amazing time! Everyone in my group commented that it was the best trip they have ever had and we are all planning to go back! The food was really really good and there was no shortage of it in the 7 different restaurant options to grab a snack or a meal. From fine dining to an all you can eat buffet the dining choices offer something for everyone. The friendly bartenders know how to mix any drink including lots of non-alcoholic drink options. There was rarely a lineup for drinks too. We stayed in January 2025 and it was quiet and very uncrowded. There was always plenty of deck chairs, shaded cabanas etc yet the resort was at 78% capacity. I asked what it is like when the resort is at full capacity and apparently it’s not much different because people are spread out over 30 acres of the property with plenty of pools, bars, restaurants and two beaches. There is also lots of fun activities to do right on site. Every day there’s a list of planned activities and they also have theme nights. The main pool foam party was my favourite! There is live entertainment every night and theme nights at the buffet restaurant (Italian, Mexican etc). Have I mentioned how wonderful the staff are? Some of my group visited the sister resort across the road and noticed that the staff do not come close to being as amazing as the staff are at the Verandah Resort. In particular these staff really stood out and I hope that by mentioning them in this review they receive recognition from management 1. Patricia Martin, duty manager. This woman is the epitome of customer service excellence. She leads her team in ways that all managers should take note of. 2. Leon Bachelor, Kertie and Andre are fantastic bartenders. They are friendly, knowledgeable and make the best drinks! 3. Latifa the event coordinator was fun and so very sweet! 4. There were SO many other amazing members of staff such as Adio, Marina, Shenika, Vanessa etc. I also wanted to mention Super Mario who came over from the Pineapple resort to take us wind sailing. He’s a really great guy! I got to cross off a bucket list item that I have always wanted to do thanks to him! I highly recommend The Verandah Resort and Spa and I can’t wait to go back!

It was our first time In Antigua so we researched lots of hotels and picked The Verandah and what a find it was, the resort is clean and the rooms are lovely with great views that we never got tired of pure bliss watching up to the sea every day. Theodore was amazing and worked so hard (as did a lot of staff) they were all mainly smiley and helpful except reception who are miserable so don’t be put off at check in. The spa was also incredible and the massage was lovely. All in all loved the whole 2 weeks and the weather was perfect

The resort is very relaxing and great for couples and families. You can’t go wrong with any of the food options. Theodore from the Beach Grille provided amazing service and made us truly feel welcome. He gave great recommendations and was very friendly. You’ll be very pleased if he is the one serving your table.

Both of us friends have vacationed many times in the West Indies and we found The Verandah exceptional. Partly we chose this resort because of positive reviews of the staff and they all lived up to their reputation for friendliness, efficiency, service as quick as possible and charm. Because everything ran so smoothly we felt safe and able to completely relax. Had there been an issue it was clear it would be dealt with. The manager’s cocktail party was a surprisingly fun and creative event and I was pleased to speak with Ms.Marina, Dale and chef Paul. We often asked servers to pass compliments to the chef but it was great to do so in person. The inclusion of Antiguan dishes and ingredients such as festival is a big bonus when so much food needs to be imported to satisfy the wants of tourists. It’s wonderful that the garden provides many of the herbs, vegetables such as spinach and fruit such as watermelons. Next visit I hope to find out the date of the garden tour in advance. Thanks to Dale for some of the details. We particularly appreciated Shemboya, Gail, Shawn, Norville, Theodore, Rohana and the server at the Beach Grill whose name begins with E. Michelle in guest services is quite wonderful at juggling many tasks calmly., I wonder if the groundskeeper crew are treated well. They work so hard in the heat to make the grounds look perfect. If they were mentioned at the manager’s event I missed it. Assigning housekeeping to every other day makes sense. The rooms are large, beds supremely comfortable and the shower etc. has plenty of hot water. Water stations around the resort and the safety of tap water make provision of water in plastic bottles completely unnecessary. There seemed to be some entertainment going on all the time from beach party to dance party. Moreover one week was not long enough to try out all the activities from pickleball to ping pong. In younger days we would have been sailing but mobility issues for me made it a risk to go down the stone steps to Lovers Beach. My friend went kayaking and I swam every day at the quiet waterfall pool and even in the ocean at Pineapple Beach Club. We were sorry to learn that a significant number of guests were turning up at that beach more often than their reserved day. The difficulty is that Pineapple needs to know how many to expect for lunch or snacks. Moreover these intruders can cause a shortage of beach loungers. Both of us plan to return next year with different companions if the price does not climb too much. We each came home to cold temps and snowfall feeling rested, rejuvenated and pampered. I miss going to sleep to the music of the tree frogs with their wheep, wheep, wheep.

The resort was beautiful, well manicured and maintained. The facility itself was a 10. My issue is the hospitality, or lack thereof, of the staff. Probably 9 out of 10 staff people we encountered seemed like they did not want to be doing their job. No smiles, no confirmation that they understood your request, no feeling that they wanted to help, no “you’re welcome” after being thanked. One example is we were at one of the beach bars and asked for a mojito. The bartender said “no mint,can’t make it”. Another bartender corrected her and said there is a bag of mint. She looked at him as if annoyed and replied “you make them then”. One of my biggest frustrations was guest services. We went to pay our surcharge for Nicole’s and the sign said they would be back at 2:30pm. We went to get a drink, returned 15 minutes later and the signed was pushed back to 2:45. So we went to the gift shop for 10 minutes to return and the signed now said 3:00. We stood outside the door and 10 minutes later a guest services representative slightly opened the door and asked if we needed help. When she slowly and seemingly sheepishly opened the door we were met with the strong smell of marijuana. We paid our fees and left. But man was it frustrating and the smell didn’t help. I hope the resort does a refresher in customer service and hospitality. I know they aren’t working “for tips” but the resort could be amazing if all of their employees looked happy.