This hotel is walking distance (about 20 minutes) from Palm Beach area and Eagle Beach. We really enjoyed that it is nowhere as congested and busy as Palm Beach where all the big hotels are located. We crossed the street to the beach nearby and it was very nice. There are chairs for rent there. If this hotel had its own beach it would be absolutely perfect. The pool is very large and never crowded. Breakfast is delicious with a good variety of foods and fruits and made to order eggs. Rooms are modern, well appointed and spacious. Happy hour is an added treat. The team here is very friendly and helpful. We had requested additional hangers for our room and housekeeping provided them quickly. The hotel held a Super Bowl event in the lobby and the staff did a great job at managing a lot of people and a lot of orders. Jorge at the pool and the staff at Splash are wonderfully hospitable and fun. We will definitely return here!
Great Aruba Hospitality
(South Bend, Indiana)
Feb 15, 2024
Great place to stay. Clean rooms and service. Free buffet breakfast and evening reception daily. I would like to recognize some amazing staff members who welcomed us every single day of our vacation. Maria and Raychelline both working at the front desk. Friendly and always greeted us with a smile. Shawn wait staff, always checking if we needed anything. He was so nice and made us feel right at home. Thanks to all three for making our trip so special.
Not up to Embassy Suite standards
Feb 10, 2024
Room service was very good. Pool service is non existent, the manager of wait staff really needs training. After spending time at resorts along Palm beach we decided to try this location for two weeks, sorry to say it’s not up to Embassy Suites standards. If you would like to spend some time at the beach this might be what you’re looking for.
Best customer service and room care assistance
Feb 08, 2024
Thanks to Nadima we had everything we needed with kitchen assitance anytime we were hungry. Room service so efficient and had the best 4 day stay we could have imagined. Can't wait to come back again. Nadima is a great asset to this hotel and will recommend my friends to stay here...
Nice but some tweaking needed.
Feb 07, 2024
Pros: new hotel, very clean, nice room. Pool and hot tub were very nice. Not too crowded. We love to walk and bike so the location was perfect to do a lot of that.
Free bikes was nice too. Good location to walk to Super Foods too
Cons: poor service at pool. Waited almost 1/2 hour anytime we ordered anything. Servers were pleasant but not enough of them. Drink quality was meh. Had to contact front desk for toilet paper, tissues, more towels etc and had to wait a pretty long time. My husband ended up going to public bathroom in the hotel to grab a roll lol. Beach across the street is also meh. But quick walk to beautiful Eagle Beach and hotel did provide chairs. Atmosphere is a little dull at the pool. No music if you are poolside near the bar. They could use a volleyball net in the pool and some other activities besides bingo and an occasional water aerobics class.
Overall, we would come back but I think they need to tweak some things.