TripAdvisor Traveler Rating

EMMA!! what a joy!! She has more energy than any one on the island!! She loves all the visitors at renaissance hotel. Amazing personality and she never seems o have a bad day!! She gets a 10!! CHASE the DJ.. he’s was the highlight of my trip.,no other DJ can out DJ .. lol chase!! JAC..THEEE BEST. Bar tender at the hotel. Unfortunately, this wasn’t the greatest trip to the island. Not enough staff.. wait times at restaurants were crazy.. NO LONG LINES.. but service was slow. EBONY at wind creek is a pleasure to see every year.. I’ll be back and hopefully the people who were not there this year will be back. One happy island was one lonely island

As a timeshare owner at Renaissance Aruba Ocean Suites that just returned after a one week stay, I wanted to say even with the lobby renovation, the resort handled check-in, check-out, and getting around the property better than I expected. While we did have to take a bit of a circuitous route to our room, we had the pleasure of interacting with many more behind-the-scenes employees than in all our years combined. One employee that stood out was named Sandra Adam who worked in Fresco. She was personable and helpful in Fresco’s buffet breakfast. Any time our paths crossed in the kitchen area hallway she always was delightful and friendly. Also, Roland, who tends to the pool area is a familiar face all these years. He remembers us from visit to visit. Without even asking, he’ll bring to our poolside umbrella a small table for us to use. He does a great job maintaining the pool. If we ever need anything, Roland assists us immediately, sometimes before we even ask! Finally, William Garsia, who is the landscaper at Ocean Suites. We’ve had the pleasure of knowing William for years. The minute he sees us he comes to say hello and remembers us by name. William works so hard maintaining the shrubs, palm trees and grass, yet always has the time to smile, say good morning and wave goodbye at the end of his day. It’s amazing to watch him cut the palm fronds off the tall palm trees, while taking notice of the guests that are passing by to ensure their safety. These 3 employees made our recent stay that much better. If there is one thing the resort should take pride in, it’s the people who work there!

Worldclass hospitality. Spotless,gorgeous hotel. Very convenient location. Boat pick up inside hotel to flamingo island. Amenities galore, if its not written and you ask the staff goes out of their way to help and so many more ammemties than listed on website. Free parking, free self service laundry facility, use of all three hotel facilities. We plan on coming back and highly recommend.

Question, on the all inclusive package. are all restaurants on site included ?

Once again, Rose Ashley made all the difference in our stay by going above and beyond to ensure we were comfortable during the vacation that we had spent all year dreaming of. Specifically - we all know that sleeping on a convertible couch mattress isn't ideal, but with everything that Rose set up for us, it became bearable, and we were able to get much-needed rest :) This is just one of the many ways she went the extra mile for my family and me. She has become an icon of our vacations, and we cannot wait to be able to greet her again during our next stay. However, we'd be remiss if we didn't also give much-deserved s/o's to other very special staff members who left their mark on our hearts: Alex @ Solé, Diane @ Fresco, Caithlyn @ the Navigator, Melissa M. @ Front Desk, Caroline & Ito @ Aquarius, Jason @ the Steakhouse, Jean-Pierre @ Bellhop Services, and Melinda & Emma @ Activities. (The latter who, by wearing her many hats, made us feel like one of her own).