The Hilton experience didn't get off to a good start. We spent 50 minutes standing in a queue waiting to check in no offer of a seat, welcome drink or any attention at all. Sure reception was busy but this happens all the time and is handled so much better everywhere else I’ve stayed. You should be ashamed Hilton.
We stayed in the dual aspect suite which was fantastic, very spacious with magnificent views from each of the two balconies, the one off the bedroom even had a day bed to lounge on whilst watching the sunset. I particularly enjoyed the shower in the main bathroom (yes we had a choice of two bathrooms as the suit comes with the main bedroom and what would normally be the room next door) which was huge with a view of the ocean whilst showering. Despite this the room was looking a bit tired, which is a general theme for the hotel, with paint peeling and woodwork in need of repair.
There were little touches missing such as no bath robes or slippers in the room, no proper cups for coffee / tea, just paper cups. Large gaps under the doors and round the blinds meant that light ingress was an issue, we ended up putting a bath towel across the bottom of the door to stop this, not something you would expect to have to do in a luxury resort.
There were four places to eat in the hotel. The Water's Edge was the pool bar serving a decent selection, I really liked the burgers here. The Rum Stop bar did decent bar type food and happy hour from 8 pm to 9 pm gave access to reasonably priced pitchers of beer. The lighthouse is the main restaurant and where you can have breakfast. Dinner here was Italian themed and I must say all the dishes we had here were very good. Finally, the Grill gave a Bajan inspired menu. This was more formal than the other and you needed to book in advance (note it is closed Sunday and Mondays). The booking process was hit and miss, twice our booking when missing, once with the Concierge and once with the Front Desk but when you did get a table the food was a treat. On top of these, there is a coffee shop in the lobby area where you can get drinks and basic food including some very nice patties. The staff were mostly very friendly and helpful although one or two were rude at best and really needed some customer care training
In summary, you pay luxury prices here but overall don't get the luxury hotel you are paying for.
Everything fantastic except the food
Sep 22, 2023
This should have been a 5 start review. However, the food has really let the hotel down and knocked off a star.
- great location in Bridgetown and close to amenities (though probably by car)
- short drive from the airport (20 mins)
- beautiful beach side setting
- adjacent to the Pebbles beach, also a beautiful beach, good for swimming with little children, scuba diving/snorkelling with 6 shipwrecks to see, and where you can also see the race horses bathe in the morning (6am ish)
- pools are a great size and variety of depths for varying swimming abilities
- also a mini paddle pool for kids to splash about in
- pools also open until 10pm so a lovely night swim was always an option
- spa was lovely with very helpful staff and a good range of treatments
- decor and styling was consistent throughout the hotel with attention to fine detail (some people have said it’s dated in their reviews but it just reminded us of an American/Floridian style)
- the views from the ocean view rooms were beautiful though the bay view is also beautiful (you’re spoilt for choice either way)
- some fantastic singers for the entertainment (though they were not advertised so we didn’t know who they were) and entertainment stopped a bit early at 7pm
- some staff were very helpful, lovely, and welcoming
- under 5s eat and drink free
- Food. The food is really the only negative but it completely lets down the whole hotel experience for us
- menus in all the restaurants were very limited and often included ingredients that we couldn’t eat
- the lack of buffet style or more flexibility in the choices made it nigh impossible for us to eat there day to day
- whilst the food for under 5s was free, we really struggled to feed our son with regard to options and timings of food availability
- the poor food offering is reflected in the number of take out boxes people were leaving outside their rooms day to day
- separately, there were a few people who smoked very close to the pool, which made it quite unpleasant at times. Please move the smoking area further away for the benefit of the majority
Overall would recommend the hotel absolutely. However, it could be fantastic if the food offering were better and even with an all inc offering. The location and facilities were otherwise wonderful.
If you choose this hotel, do so with the view that dinner and lunch may be bought outside. Don’t expect to be able to eat at the hotel for the duration of the stay.