TripAdvisor Traveler Rating

Day 1 of our stay for my birthday vacation started off well. Check-in was quick, and the staff at arrival were friendly and welcoming. After traveling all day from North Carolina to Atlanta and finally arriving at the Hilton Resort Barbados, we were excited to relax and enjoy food and drinks by the pool. Unfortunately, the dining experience was disappointing. We ordered the fish sandwich with truffle fries and the steak sandwich with truffle fries, but our meals initially arrived cold. After sending them back, we later noticed the tray with our food sitting on the bar area until we had to ask if it was ours and request that it be brought over before it became cold again. The service throughout the meal was subpar. We repeatedly tried to get our server’s attention for very basic requests, including another straw and more ketchup. After waiting for assistance, I eventually just got up and retrieved a straw from the bar myself. Another staff member ultimately brought the ketchup over. At the same time, our server appeared much more attentive and engaged with the group of men seated at the table next to us, which did not go unnoticed. When she later returned and asked if the meal was “much better,” I honestly responded that it was “better, but not much better.” The food was slightly warmer, but by that point we had been traveling all day, were hungry, and decided to simply eat without making further complaints. Her response was, “Don’t let it steal your joy.” While she may have apologized, the overall experience had already left a negative impression. I travel often and always come financially prepared, understanding that resort pricing comes with the expectation of quality food, attentive service, and an elevated overall experience. I’m also typically a generous tipper, but in this case I did not feel comfortable leaving an additional tip beyond the included service charge. The most disappointing part is that we still have three more days at the resort and had planned to fully enjoy the convenience of dining poolside and on property. Instead, we’ll likely search for meals away from the resort, which is not how I normally approach a resort vacation. Hopefully the remainder of our stay improves, but Day 1 was not a good experience when it came to food and service.

Hilton Barbados is a very enjoyable place to stay. The staff is attentive and truly cares for all your needs - they do everything within their control to accommodate your requests. The pools and beach are really nice. Tracy Ann took care of our room each day with fresh towels, waters and a fabulous smile! The only reason we star this a four vs five is that the rooms are a little dated - however, the beautiful thing about the Hilton Barbados is that you have so many outside options, you don’t really stay in your room much - and when you do, oh my goodness, what a view! Thank you for a lovely visit - we hope to return!

We paid 500 US dollars for room and breakfast. It had broken wooden furniture, split plastic headboard, shabby all over. Was told I needed to pay more if I want a habitable room.

Super resort! On Needham Point peninsula surrounding ocean views. Soft sand beach with great waves, and beautiful teal waters. Aeveral large pools all impeccably maintained. Dedicated staff. Among other great staff, Natasha worked very diligently to answer our questions. Clearly very dedicated to her craft, the hotel is fortunate to have her. Pool bar, breakfast, cleaning staff all friendly and dedicated.

We had one night at this hotel travelling with Virgin Holidays before a cruise. The hotel has a lovely location but the rooms and corridors are very tatty and in need of urgent redecoration. Parts of the headboard in our room were worn away and looked very unsavoury. Worse, the sideboard was splintered and looked like it was a rescue from the local recycling centre. Outside in the corridors, black tape was laid full width across carpet joins and the skirting boards looked like they were last decorated at the turn of the century. This place is not cheap, so to find this was all the more disappointing. There are far nicer places stay in Barbados than this property, many where the sea is much calmer and more suitable for swimming. I would recommend people to be very careful when choosing this property