TripAdvisor Traveler Rating

Overall our stay was good, spent the entire time at the beach as opposed to pool. The hotel sits pretty much on a "private beach" so was peaceful and relaxing. Clear water but watch out for rocks walking in. Was a bit rough a couple days (red and yellow flags) so we visited Carlisle beach at the "Savvy on the bay" section (which was great and about a 30 min walk from hilton), Very calm water and food trucks for lunch (can rent chairs or lay your towel on the sand in front of the chairs if you prefer). The pools did not have much in terms of planned activities, that area was overrun with kids and even the jacuzzi which has an age limit was full of little kids (definitely not relaxing and of course not safe for little ones unattended in the jacuzzi). The pool restaurant had a very limited menu so if you're spending the day at the pool or beach you're stuck with a looong wait to be served and limited choices. The service at the pool bar was very slow, one day we gave up on our order after waiting forever to be served. We were lucky on day 3 when we were served by Jemario and then we knew to go back to him every day. He was so quick to service, amazing employee, we observed him serve several customers while his colleague barely served one couple. Needless to say he's a keeper, please have him train others too, saw many unhappy people waiting so long, especially at Fun Hour when everyone rushes to the bar. The room was spacious with great ocean view, (great view of Carlisle bay from hallways too, could see the horses every morning at Pebble Beach). Housekeeping was good but not consistent. Had to request bath towels a few times because none were left in the room and one day we came back to the room late in the day after 4pm and room still wasn't cleaned. Not sure if this is the norm or our housekeeper just forgot to place them in room, but there was no shower cap, mending kit, vanity kit etc that hotels usually have in bathrooms. At check in they asked if we are celebrating any special occasion and when we said a birthday they aksed the date and that evening there was a little cake in the room which was a nice touch. Breakfast buffet was good, omelette station great, a bit lacking on variety of fruit but enough there to satisfy.  There was always a long wait to be seated however, and for water/coffee once you were seated. Overall we had a good stay, but we did venture off the property every day (we took taxis every night to St Lawrence Gap area restaurants, and to some of the restaurants on the Boardwalk which had some great options). If you're looking for walking distance restaurants there are not many (we found the hotel restaurants limited in options).

A lovely week but some negatives to consider. We just got back from 8 nights as a family of 4… Pros: - the beach is insane. It’s so so so white and beautiful. - nice breakfast, we felt it was a good selection and my youngest child didn’t eat much some days and they could have charged us but didn’t as he ate such a small amount. - unlimited pool towels!!! Finally, a hotel that gives you more than one teeny towel! - lovely sunsets - great location for sightseeing - rooms clean and decent - pool staff so friendly and my kids adored Ahija and Aluko, they really really made my kids feel special and probably made the trip significantly better for us. - we liked having access to ice and water for free by the bar and outside the room - we felt the pool toilets were clean - the staff generally were really friendly and mostly helpful. The bar was busy by the pool but I’m not sure I can blame the staff for that, lots of people ordering cocktails at 10am kept them very busy! - the kids enjoyed the pool and the tennis area. Cons - the place is kinda messy, there is overflowing bins and the beach is sadly full of plastic. I googled it and they do recycle in Barbados, but I’d say the Hilton 100% doesn’t. SOOOo much plastic waste. It made me quite sad seeing so much rubbish on the beach when I know protected turtles are so nearby. Staff threw a water balloon fight and I didn’t see anyone even attempt to pick up the empty balloons afterwards…..maybe they did later…but I defo saw them still on the beach the next day. I did a few beach cleans, but the plastic and cigarette butts are pretty gross. It’s not the staffs fault but maybe more bins, recycling and a big sign saying ‘protect our turtles and don’t litter’ !!!! I went to a sun lounger one morning around 9.30am and there was a used sanitary pad on it, I mean: that’s pretty grim. It’s not the fault of the hotel someone left that there, but maybe staff going out to tidy in the morning would be a good idea!! - quite a lot of loud and drunk guests, this is not a quiet relaxing resort. We have kids so we didn’t mind too much but not even with my own kids i found the other guests with kids running wild quite inconsiderate. - the rooms are nice enough and clean but we had to ask for a kettle. It’s all just sort of fine, not amazing; but the beds were comfy and we slept well. We had two adjoining rooms. They aren’t cheap though and we wanted herbal teas and were told we couldn’t have them in the room. - breakfast was nice but very busy with long queues and food wasn’t restocked very quickly All in all we enjoyed our week, we went to a nice burger take out place down the road one nights an to the Bali Beach Bar another night which we thought was really nice..

Location fabulous, beach gorgeous, hotel inside bar great service and snacks, rooms a bit tired but spacious and clean but…oh dear the outside bar and restaurant is poor. The waitressing staff I am afraid to say make it poor. Tables left in a mess, no real interest in serving you …everything was “in a minute “ which was never a minute or even 15..or on two occasion at all! Was it busy ? Yes but not manically so. I saw customers leaving because they were not getting served …patience is a virtue for sure and this is the caribbean but even so …the fact that they had compulsory service charge was j this instance a cheek added to which it’s not cheap to stay here

Great location - everyone was extremely friendly and helpful. Fire show on Friday night was great. All the restaurants we dined at were exceptional. Couldn’t have asked for a better experience.

Just returned from 4 night stay. The Hotel is nice and rooms were fine. The beach and pool areas were great and pretty easy to get a chair. Food at the beach and pool bar was good however despite the servers being very nice it took very long to get your food. My biggest issue was the housekeeping. I brought my family and we had 4 rooms. One of the rooms was not ready till after 7pm on the day we checked in. On second day went up to my room at 4PM and ronm was cleaned but they left no towels. I told the housekeeper who I saw in the hallway about it. An hour later my wife went up to take a shower and still no towels. My daughters room had the same issue. That is unacceptable. The following day we had 6PM dinner reservation and I went up to shower after 5PM and the housekeeper had just gone into our room to clean it. I complained about all of these things to the front desk and there were polite and apologetic and did give me some credits on my bill which I appreciated. The problem is when you are on vacation and paying a lot of money you expect much better service and dont want to have to deal with these issues.