Hilton Barbados Resort reviews
5177 TripAdvisor reviews
Staying here is a big mistake
Silvertony1 on Feb 12, 2025
The hotel looked and felt tired. The corridors were ogmften riddled with keftover plates, etc, from room service. The bar outside was always littered, and no one picked anything off the floor. The breakfast one day was so bad they agreed not to charge us for it. On the day we left, they said we could stay in the room for a later departure and then billed me when I got home for another Euros 154
Hotel grotty but rooms excellent. Perfect for an overnight stay.
Amanda N (Knutsford, United Kingdom) on Feb 08, 2025
The hotel is tired and a bit shabby but the bedrooms are excellent - very clean, huge comfortable beds and the most amazing pillows. I stayed here 24hrs before a return flight home and was glad I didn’t have to stay longer but it was fine for the short time. The views are great but the sea too rough to go in as it’s right on the tip of the island. The food was acceptable but nothing more.
A Compassionate Arrival
Stephen R (London, United Kingdom) on Feb 08, 2025
Full marks to Crystal and Salli-Ann in the Spa! We arrived early and my wife was feeling faint from the heat. As no early check-in could be accommodated, the kind and courteous ladies in the Spa took pity on us and provided a cool space for my wife to rest and restore her equilibrium. It made huge difference to the pleasure of our stay. Thank you ladies. You deserve an accolade from the General Manager!
A Curate’s Egg
Anthony K (London, United Kingdom) on Feb 03, 2025
A Curate’s Egg is “an expression which is used to imply that a whole thing is spoiled despite some good elements. This is very apt description of this 4-star hotel. Our recent 14-day visit to Barbados was our fifth. I am a Hilton Gold member. The Barbados Hilton is not 5-star. Its main attribute is the very friendly staff – but who are unsupported by poor management. The facilities are good – including the pools, with plentiful loungers and parasols, and a very good gym. The absence of loud music during the day was good and the night-time entertainment not obtrusive. The Grille restaurant is first class in both service and menu – but with limited opening. The main restaurant, the Lighthouse – is used for breakfast and dinner. We found the dinner service and food to be reasonable (but see later about breakfast). We were not as impressed with the food in the two bars. We did not use Room Service. There is a small mini-coffee shop onsite, with snacks for sale as well. Initial registration was efficient, and we were allocated to a very large, well-appointed room with a Super-King bed, a large balcony overlooking across the bay and almost all-day sun. Our bathroom was large with a bath and walk-in shower – but mould around the base of the shower and tiles. However, there is neglect in many other parts also. In the corridors, decoration is overdue, the carpets are dirty, worn and torn, and the skirting boards damaged. Used room service trays were left out for hours. And, fire-doors were constantly sticking. The buffet breakfast is absolutely NOT excellent. We never saw a Food Manager present, so it suffered from poor time management on entry with unnecessary queues, table clearance inconsistent, minimal choice of fresh fruit, supplemented by canned fruit, in a 4-star hotel! Tray replenishment was slow. There is a popular omelette station, but the staff did not clean their utensils regularly -so difficult for vegetarians. The buffet hot plates were not. The variety of the breads available was poor, and these were mainly left uncovered - with birds flying around the restaurant. The one (only) toaster was slow, Butters and jams were unprotected in jam jars, with one sticky gungy knife for each. One or more of the four elevators was out of action daily. Many of the guests stay for one night only (aircrew, cruise passengers etc) which means that the very hard-working housekeeping staff – all of whom we found to be efficient and lovely – were busy changing and deep cleaning rooms from early morning until late at night. Long staying guests come last for room cleaning (only once was our room cleaned before 4 pm). So, no late towel replenishment or tidying of rooms in what is described in other 4-star hotels as “a Turndown Service”. Above, I wrote “unsupported by poor management”. In our 14 days, apart from one (Adrian) did we ever see or speak to a manager in a public area. On the few occasions the reception staff could not answer my question and needed to get advice from the office, not once did a manager come back to speak directly to us, even when the first response led to other questions. The management is completely invisible. I have written a much fuller review directly to the hotel’s general manager as the replies to critical comments in other reviews seem to me to “copy and paste”, from the Hilton manual of standard responses to comments. Rarely is there a direct answer, personalised to actual complaints by a reviewer, addressing what had been written.
Another good stay
IrishFan-80 (Lancaster, Pennsylvania) on Jan 25, 2025
This trip we stayed a total of three nights on either end of our trip in a premium corner king and were pleased. Checkins were early and helpful and included an upgrade. Both the front desk and housekeeping responded promptly to a few requests. We enjoyed the beach and pool and the nearby Pebbles and Carlisle bay beaches. The breakfast buffet is better than many on the island. And the views from the room are the best. TV channels are what most expect including FOX News. Yes there are a number of items that need attention but we do not hesitate to stay here, and they are constantly working on areas.