TripAdvisor Traveler Rating

We visited Sandals for our Honeymoon for 5 nights on the Royal side. We stayed in Rondoval 3 which had plenty of privacy with no rooms overlooking into the patio & private pool. We had a fantastic butler team of Annaleah, Kemar and Krystle. They worked wonderfully together to coordinate everything we asked for and never missed a beat. They set up various in room dining as well as great chairs by the pool. We had great tables at all of our restaurants as well. They also helped us coordinate a trip with a taxi that let us see the beauty of the island. I would highly recommend to request these 3 as your butler team. We were always greeted with smiles and an eagerness to help make our stay perfect. It was also nice that though they had other guests to take care of they took the time to have conversations with us as well about various topics. The resort itself is well maintained and the pools were all very clean. Even with the construction in one area, it didnt take away from the experience. Every staff member we encountered while walking around, dining or just hanging out was friendly and welcoming! We were always greeted with a hello or have a good day. Our favorite meal was at Butch’s Chophouse and we enjoyed the breakfast options at the American Tavern as well. Overall we would travel here again, perhaps at a different time as April is very windy but still a great trip!

What a poorly run resort this was. This was our 10th Sandals trip and what a disappointment it was. The management team from the floor up need to be replaced. No one tells you anything, you ask a question and they act like you just pissed in their shoes! We had a couple shirts and one pair of jeans sent to laundry, we got them back three days later. The workers on the other hand do their best to please you and for the most part did. The food was okay, nothing special. You call Club Sandals with a concern, they never get back to you. They act like it's a bother to do their job they get paid for. This was the worst resort ever. If Sandals don't step up their game like it was when Butch was alive, they will be out of business! When you cut corners and costs you get.....CHEAP! This is what this place felt like a cheap imitation of what once was!

I shouldn't be writing an average review here. It could easily be better, but it's not for stupid, but numerous reasons. On paper this looks amazing, we stayed with our friends in Club level rooms. On arrival, champagne all round, except I don't drink alcohol and wasn't offered any alternative. Good start, sat there while everyone else quaffed their champagne - glad of the water provided when we were waiting for the coach at the airport. The room itself was nice, clean, as expected and described, good storage. Great. Until, we noticed a kettle was missing, and the air con didn't work. Flagged with the office and the AC was fixed next day and a kettle arrived a day after that. Oh, and the coffee pot handle was loose and ended up splashing hot coffee on me, not the way I want coffee to wake me up if I'm honest. Now, some staff are great, but some are truly awful. The attitude of some bar staff is appalling - the resort holds 1 non-alcoholic beer option, not available readily at every bar, and I understood that, but the scowls and looks received when asking for it just made these area's feel uncomfortable and that we really weren't wanted. If only we were loud and drunk like other patrons who received much friendlier service. Staff lied about the zero beers, one even "found" some after denying the hotel even served ANY booze free beers because she "hadn't checked the fridge" - the one she was stood next to as she reluctantly poured a Sprite in lieu. Later sittings in the restaurants were pretty poor too, unfriendly staff who clearly didn't want people there so they could close up, incorrect food, inedible food (Butch's steakhouse, I'm looking at you) and plates banged down in front of us. That said, there were some great restaurants with good staff in them, so not a complete bust. Considering we didn't drink any of the mini bar or fridge alcohol, the soft drinks and water were only replenished every 2 or so days, I was lead to believe this should be daily. Room service was ok, breakfast tray was good, the fact it was sat out side for nearly 24 hours waiting to be collected with birds pecking at it (yes, I informed the desk via WhatsApp of this) wasn't ideal for a resort of this rating. No included water sports r activities available due to the perpetually red flagged beach, I'd believe them but beaches yards, not miles further up the same stretch were yellow at worst, clear in some cases. Another added value not delivered. We actively spent a decent amount more money to ensure we escaped the complex as the atmosphere was simply unpleasant at times. Complained on site, points were allegedly "taken on board" but never heard any feedback - so let's assume they filed that under "we don't care" as well. For the money paid, it's way, way below the standard we were sold and promised, we certainly won't be frequenting any more Sandals resorts unless there is a marked change, which there won't be.

We stayed at Sandals Royal Barbados during reunion week this year in April. It was excellent the days had activities that were special for that week. The catamaran tour was excellent (thanks to Adrian ) we stopped at the beach near Rihanna's house and swam, there was snorkeling trip before that. The Diamond breakfast and Welcome back dinner was was a special treat. We especially enjoyed the little extras the farewell lunch and the manger (Patrick) welcoming everyone. We stayed on the Royal side in building 9 (9234) near entrance and was great housekeeping was excellent. Club Sandals staff were easy to get reservations as long as you were flexible. The biggest shout out goes to Travel and Loyalty desk (sorry for the spelling) Donesa Adrian / shrikia. We spent most of our time at the pool on the Royal side and we could get chairs in the morning after the gym. The new policy was enforced on some occasions chairs left unoccupied most of the day were cleared. Some chairs were never used for the whole day. If you want a quiet area room building nine and ten seemed quiet only the tennis courts and dive shop in that area. We stayed 10 nights and will be back next year for reunion week but at Sandals Grande St Lucia

Second visit to a Sandals resort and absolutely loved it. Our upgrade to a Rondoval was amazing and unexpected, what a magnificent space. Service was outstanding, Princess , Jake and Latrel were the best, they treated us like royalty. Lunch served at the beach and pool was much appreciated and every dinner exceeded our expectations. We will be back and highly recommend Sandals Royal Barbados!