Sandals Royal Barbados reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

2829 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing Vacation!

Conny S on Feb 04, 2023

We spent an amazing 12 nights at Sandals Royal Barbados. The grounds were lovely and the grounds keepers deserve a huge shoutout for maintaining gorgeous gardens. The 21 restaurants were fabulous. We especially enjoyed breakfast at Schooners.Joy and the excellent staff made our mornings special. Lunch at Mariners and Dinos were 2 of our favourites. Michael's big smile and service along with Ranita quick wit and fast service made our daily lunch memorable. Dinners at Parisienne, Chi, Butches, Green House, Bombay, Portofinos and Schooner were outstanding. Overall the entire staff, Club reception, servers, room attendants were excellent. We are early risers and enjoyed watching the sunrise and our morning beach walks. Overall an amazing vacation. Conny & Andrew.

TripAdvisor users rated this property 5 out of 5

TAKE IT FROM EXPERIENCE!

Real D on Feb 01, 2023

We have been committed to the Sandals/Beaches resorts for over 20 years . Due to the pandemic we didn't travel but finally decided to take that well deserved vacation . Sandals Royal Barbados has many great experiences to offer. We all know traveling today is expensive and with that comes certain expectations. We certainly would not have had the same 10 day vacation without our butlers, Shamara, Ramero and Stephen were exceptional! The butler in training who is a dedicated person that learned from our team during our stay also had the perfect mind set for customer service. Nadia you will be a great asset to your butler team. We really enjoyed our days with all of you. The service, the laughs and even when we had to say goodbye, you were all there, thank you! We will see you again! Although these two resorts connected has hundreds of rooms with the Sandals Barbados resort they manage to keep most issues to a minimum. You can't expect perfection everyday but how they handle their imperfections shows you they care about your vacation. The employees at the resort are polite and always say hello. The grounds are well maintained. The room staff are also dedicated to their responsibilities, Barbara always made sure we had towels and for travelers like us who pack heavy Barbara kept plenty of hangers in the closet. We also congratulate the loyalty team and upper management on their return guest dinner, we see and feel your appreciation as return guests, we are Diamond Members. Although Sandals /Beaches has many islands in the Caribbean to offer and we have experienced many, we will certainly go back to the Royal again hopefully sooner than later. Real and Denise

TripAdvisor users rated this property 5 out of 5

25th Wedding Anniversary Trip

Shannon B (Cary, North Carolina) on Jan 31, 2023

What a wonderful place to visit! The people were so friendly, the food was great, we loved the Catamaran trip with Captain Doug and Chef Ray 6 star service out 5!, our butler team DeWayne, Shalona & LaToya worked so hard. We slept like babies and enjoyed the evening entertainment. Btw, @Sandals do you realize you have a musical savaant working in your bowling alley? Juanmar was walking by the welcome area where the piano is, we asked him if he could play and not only was he amazing but within 30min he had over 60+ plus guests singing along. He was literally able to listen to songs on people's phones for a minute and able to pound out chords to sing to. What a gift!

TripAdvisor users rated this property 5 out of 5

Wonderful Escape

Carol S (Woking, United Kingdom) on Jan 30, 2023

We spent a wonderful two weeks at this resort returning home on 26th January 2023.. We were lucky enough to have had a Rondoval room with Butler Service and the whole experience was magical. We even had our transfers in a Rolls Royce (WOW). Our Butlers (Rachael, Nicola and Melisa) were amazing. They certainly went out of their way to make our holiday very special . Thank you all!!! We will try to keep In touch. We sampled the food at several restaurants and have to say that The Bombay, Kimono, Butch's and The Parisienne were our favourites. We had breakfast at The Parisienne nearly every morning where my husband could order eggs benedict (his weakness!). The site itself was lovely and the groundsmen certainly deserve credit for the way it is kept. Everyone we met were polite, friendly and professional and an asset to the hotel. The sandy beach was lovely although we tended to have loungers by the smaller pool as we found it much quieter - maybe something to do with age!! One trip that we really enjoyed was to St. Nicholas Abbey and Heritage Railway, which was great. We discovered that the site was once owned by the ancestors of Benedict Cumberbatch and one of the paintings in the drawing room has a strong resemblance. If we return to Barbados anytime in the future we will certainly book to stay at Sandals Royal

TripAdvisor users rated this property 3 out of 5

Has potential to be, but not currently 5 Star! Rude staff!

CeltX1 on Jan 30, 2023

Myself and my wife have just returned from this resort, I will start with the good stuff.. The room was very spacious and clean The shower was very powerful and big The maids cleaned every day and turned down at night, they were great The bed is THE most comfortable bed I have ever slept in on any holiday The pillows were as awesome as the bed The grounds are lovely and well cared for The mini bar was topped up daily Some of the food was really really good! Butch's steak, amazing! Sushi bar top notch! Pizza's at Dino's really nice! Jerk Chicken with hellfire sauce was tremendous! Now to fill you in on the not so good stuff!!! The staff...!!!! OMG, some of the staff were so rude! It was an unbelievably rubbish service! Not all the staff now, but at lest 50-60% of them had frowns on their faces like they did not want to be there! The amount of sighs, rolling of eyes, sucking of teeth I seen from the staff was incredible! Not what I expect at any hotel let alone a so called 5 star hotel..! I'll give you 2 instances, I asked for a Kia Royal and she poured it in a half pint glass, plonked it on the bar in front of me and turned away. I said 'excuse me, could you put that in a champagne flute please' She simply snapped back 'NO' turned and went to the customer on the opposite side! A lady next to me had 2 drinks put up for her, they were the wrong drinks and she told the barmaid, the barmaid huffed, snatched the drinks and angrily threw them down the sink.. the lady reacted and said 'sorry if I have offended you but that is not what I ordered' The barmaid snapped back 'Just tell me what you want' This was at the beach bar, imagine having to work with beautiful seaviews all day, it must be so difficult! You could stand at the poolside bars for 10 minutes and they will not even make eye contact with you, you will be completely ignored until you are served by someone rolling their eyes and sighing! I don't mind waiting but how about looking up, saying hi and I'll be with you shortly? Nope, you will be completely blanked (Remember now, this is not all staff, but most) Never have I been to a place with this amount of miserable, rude staff, Sandals need to get on top of this! Queueing for food! On a few days we had to stand in a queue for 20 minutes to get a place to eat at the breakfast buffet, now don't get me wrong I don't mind queueing, but not waiting for people to leave their table before we can get in when there are 6 or 7 empty tables in there! Sandals do not have enough staff, they have the right amount of staff to handle about 50% of the people staying here. Loosen the purse strings Sandals and employ more staff, it will cost you in the long run! The wait for food! In a few of the restaurants be prepared for a wait of up to an hour between starter and main! Again, not enough staff. I went past being hungry on a couple of occasions waiting for my main. Drinks! Yes they have all the branded spirits etc but they are mixed with tonic, lemonade, coke etc from a hose tap which cheapens the drink! If you have a good Gin and they mix it with a sweet syrup made tonic it ruins the drink. Getting a Sunbed! Good luck with that one! Not enough sunbeds for the amount of guests. Butlers must get there at about 5am to take all the prime spots EVERY DAY! And, most of those beds remain empty with a reserved room number on them all day! One day we got fed up and I just took it off at 10.05am and took the beds, I was prepared for the confrontation if they arrived, but they did not come for those beds all day! Oh, and some days there wasn't even any towels available. We took to taking pool towels to our room so we were sure to have some the next morning! All in all we had a lovely holiday, those things above did annoy us but we were determined not to let it ruin our holiday. Dear Sandals - Your miserable staff are serious problem! A reputation can take years to build but can be gone in the snap of your fingers! Act now, have mystery guests sitting at bars looking like a holiday maker and they can assess how the staff treat your guests! Do some headhunting and find yourself an experienced manager to come in and 'clean things up' because your hotel really needs it! PS - If I could offer up some advice? You have 2 guys that work the outside bar between the piano bar and English Pub. Their names are Dwayne and Eugene, get all your barstaff to watch them! They are amazing, so polite, so nice, so efficient, they have a laugh with the guests, with each other and it is so good to just sit there in their company. Dwayne was on his own there one night and the bar was busy, he acknowledged everyone and moved like lightning around that bar getting everyone served. 2 lovely happy people, you could learn a lot from them.

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