TripAdvisor Traveler Rating

The resort ground are very well kept although I can't say the same about the pools. Although they have lots of chairs around the pools and at the beach the Butlers reserve the prime chairs for their guests very early in the morning making it difficult for other guests. The best meal we had was at Butchers on the Royal side. Don't think I'll return based on money payed and service received.

The main pool by the beach took ages to get a drink, the swim up pool bar was very very slow. Not good. Often there was only one person working here. Steak houses very good (but jacket potato with a posh American sounding name was awful). In general all the restaurants were really good all apart from the Italian, dinner or breakfast. We would arrive, be seated and the couple seated before us would have eaten and finished before our meal even arrived. We also had a moving clam (proof on video) but we were not believed. The coffee shop isn’t as good as the South Coast one and closed why too early, no Baileys coffee to take to bed. And we really don’t see the point of all the bath tubs on balconies and patios, there are so rarely used, we only saw 1 room who maybe used there’s as their curtains were drawn. Get rid of the gimmick and lower the price. Would we go back, probably not. We did like the way it was interlinked with Sandals Barbados though so doubled the choice of restaurants and we think we preferred and used those more often, their steak house and Indian twice each. Holiday duration was 10 nights.

On our recent visit to Sandals Barbados, September 20th-24th we were disappointed as to the condition of Room 1220 in the Royal House. We had an ant problem that probably could have been eliminated with the use of an exterminator. There was an ottoman under the desk was discolored and outdated. The chaise lounge appeared dirty, the base of the table under the chaise lounge was rusted as though water damage had occurred. The glass shelving in the shower was not clean and was stained as though it may not have been cleaned from the last visitors or possibly longer. The air condition was leaking from condensation, which was concerning especially since there is an electrical socket on the same wall. This accommodation did not meet up to the expectations that are being advertised on the Sandals Barbados website. When brought to the attention of the staff in the Club Sandals Welcome area, they did communicate the issues, but this experience was one that would make me rethink booking accommodations at this location. I definitely would not recommend this location to anyone I know who thought about traveling to Barbados. There were several couples who spoke negatively about their experiences that added to my reluctance to returning. Hopefully, this will give you some insight on some of the things that may need to be improved before the next guest arrive. On a more pleasant note, the staff, the food and the beach were enjoyable.

Totally underwhelmed!!! We booked this hotel nearly a year ago. Excited to be going to a luxurious’ resort. It is not!! For anyone looking to book think again! Our private transfer was with a driver tailgating other cars, and no water to offer after a long flight. The club lounge ok but nothing spectacular. I expected a relaxed chilled feel and slower service but the service at this hotel is slow on another level! Staff are very friendly but this resort is tired. It’s grubby and lives off a brand reputation. We have a club room… room service included, we tried to order breakfast this morning to be told we would have a 2 hour wait! Unbelievable! The restaurant food so far is bland with small portions. We have stayed in places like Hermitage Bay in Antigua and Jamaica Inn in Jamaica… we know what high end 5 star is. This is not it and we still have 7 days to go!!! I hope it improves! So far I would not recommend Sandals resorts to anyone unless you wanted mediocre service for a high price! We will never book sandals again!

Sandals customer service does not live up to what they claim. On our final day Sandals lost one of our suitcases, inexplicably allowing somebody to take it to the airport and abandon it. Only due to having an AirTag in the case did we notice during the day that it was at the airport. Sandals were unable to locate or retrieve the case and ultimately a manager arranged to travel with me to the airport to use the AirTag tracking to find it and return it to the hotel. This was highly stressful and ruined our final day - Sandals offered 10,000 loyalty points as compensation (worthless unless we book another Sandals Holiday) and requested that I sign a Compromise Agreement (non-disclosure agreement) in acceptance of the points. I refused to sign and refused the points and requested more meaningful compensation. Following a 2-3 week exchange of emails since returning Sandals have refused to offer anything different. Poor customer service that does not live up to Sandals claims.