TripAdvisor Traveler Rating

I'll start this review by saying this was our first time staying at a Sandals resort and having booked club level our expectations were high.The resort itself is lovely and gardens beautifully manicured .Rooms were decent and most of the food was good. That's where it ends. We encountered too many rude staff, service at the pool bars was awful- took ages to get a drink with some bars only having a couple of staff on. Sometimes waited 15 mins for drink or got completely ignored.At most other hotels we've stayed at you have waiter service at the pool. The service in the restaurants was inconsistent and so slow.One night at the Indian we went in at 6.50pm and got our main course at 8.35pm. Most bars shut at 10pm and swim up bar shuts at4pm. Really ? At an adult resort? One night we were all ordered out the pool at 5pm by a member of staff as he said he had to clean the pool.When we complained and said that could he not wait till the pool was empty at around 6 he said 'Well I have a home to go to"We had been told on arrival pools were open 24 hours a day. I understand that they have to clean the pool but not when guests are about in the daytime,Our room was missed for cleaning and then we had no towels for 2 nights. Had phoned housekeeping who said they'd send them up but never appeared.There is no buffet at night so if you are fed up trying to get into restaurants theres nowhere you can go for a quick bite. We did complain twice to management but honestly they were not bothered. I think unless you are butler level the service is pretty poor. There were many other incidents throughout or 2 week stay and by the end we were glad to get away( that has never happened to us before!!) Having spoken to many guests I know we were not the only unhappy guests and I know some complained too.Entertainment at night also very poor and it felt that they wanted you all in bed after 10pm. There just wasn't enough staff front of house in areas to deal with guests Having travelled extensively over the Caribbean we have never experienced such poor service and rude staff. Sandals I was so looking forward to this holiday but it will be my one and only Sandals experience. There are so many better hotels so will spend my hard earned cash there.

This was paradise on earth. Either from the turtles to the wonderful staff at Sandals. Thank you for making my honeymoon wonderful. To eat the food of the bajan people was a treat and a delicacy. Being a relative of a Caribbean island named this place made me feel like home.

Such an amazing time!! All staff were so friendly and beyond accommodating. The whole vibe was awesome and we can’t wait to come back

Sandals are Amazing, the views, rooms, food, and staff. They aim to make your stay unforgettable!

Amazing stay and an incredible butler team! We had a fantastic experience at Sandals Royal Barbados. We arrived by private transport and were upgraded to an amazing Roundoval Suite, which was a great surprise. Our butler team, Kevin “Kev,” Ron, and Shakeel “Shak,” really made the trip. They secured great beach chairs for us every day, kept my beer cooler full, brought us lunch, served breakfast and champagne on our private patio each morning, and walked us to dinner every evening. They were always there when we needed something and genuinely made us feel special. We also visited the spa twice and had both massages outside. Ask for Crystal A. She is top notch! Every restaurant we visited was great. We also really enjoyed the Return Guest Dinner, where we met some new friends, and the Diamond Level Luncheon, where we had the pleasure of sitting with Bruno, the GM. Beautiful resort, great food, and even better people. Kev, Ron, Shak, and Crystal A. made this a vacation we won’t forget.