Sandals Royal Barbados reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

3516 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Signature Drinks

John D M on Jul 13, 2024

Amazing trip!!! Took an island tour with the great Captain Larry service did not disappoint. Drinks were plentiful sky top pool restraint and bar were amazing. We enjoyed all of the food and restaurants. And those signature drinks wow just wow get 3 of each!!!

TripAdvisor users rated this property 5 out of 5

Making Friends at Royal Barbados

funninaround on Jul 13, 2024

This was our first experience with Butler service. Let me say that RON,KEVIN and SHAK have set the standards high! They met our every need with excellence and speed. We laughed a lot with them and shared many stories. The extra touches they prepared for our room were greatly appreciated. We enjoyed our excursions, time at the pool and beach. Our couple of issues were addressed and handled immediately. We hope to return again soon. The staff that we encountered were all very helpful and kind. The entertainment team did a fabulous job poolside

TripAdvisor users rated this property 2 out of 5

Sandals Barbados dissatisfied

keithd513 on Jul 13, 2024

We booked a 14 day stay in a club swim up room in July . Our check in was chaotic and a long process. Our swim up room was nice but we were unable to use the pool due to a lot of plants floating in it and a very strong smell of paint .we quickly realised every other swim up room in our block was undergoing renovation. The noise and paint fumes were unbearable. Day 3 and a few complaints later we were finally moved however we realised this room also wasn’t all it first appeared. No hot water in bathroom , lights not working , tv working occasionally, mould around air con , damaged items in room , stained robes, bar not restocked ,poor room service and also in restaurants . Reception staff appear very friendly and understanding on the surface but everything takes an eternity and the response is poor to resolve issues . Room service food quality is poor and at times can take an hour to arrive . The service in the restaurants is at times slow with long waits between items coming out . It’s a nice place and the weather is great but quite a lot of staff can appear rude uninterested and unhelpful yet some can’t do enough for you . Every other couple we met and spoke to had also had issues during their stay and it definitely put a dampener on our experience. On the whole is it worth 11k for 14 days simply NOT my advice would be go else where . We would never return to a sandals resort if this is how they treat their customers .

TripAdvisor users rated this property 3 out of 5

Disappointed guests

Mimsymop (Cardiff, United Kingdom) on Jul 12, 2024

I really wanted to give the resort a 4 star review because of the majority of lovely staff. However after a lost case & terrible service on our check out day they are lucky to have a 3 star!! Beware of a sea view room as the majority are a restricted sea view. A massive thank you to Melissa who worked tirelessly on our booking to get us the correct room type - she really is a diamond! The rooms also have a terrible humidity problem - if the air conditioning goes off the floors are like an ice rink, condensation drips down the walls & off the ceilings. This causes a fousty smell in the room. Our butler service was fantastic Tony, Kadeen & star of the show Tremayne! Nothing was too much trouble until the suitcase went missing! Jack & his staff in The Merry Monkey were superb especially Cherise. The resort seems under pressure through lack of staff but if you respect them & treat them with manners they are wonderful. The grounds are beautiful even after Hurricane Beryl & then a tropical thunderstorm caused damage. Beware also when you leave your bags for collection to checkout. They do not tag them & they are just put in the storage room until you collect them. We were on a late flight & one of our cases had disappeared. The reception staff & butler were useless even inferring it was our fault. It was finally found by the Virgin staff at the airport lost property. It had gone on a shuttle bus with earlier guests! We had great fun with the team but it really isn’t a 4 or 5 star resort even though the majority of the team are 4 & 5 star

TripAdvisor users rated this property 2 out of 5

Underwhelming experience, poor service!

TLK-travellove on Jul 11, 2024

I have stayed at Sandals before Montego Bay and had an amazing experience with stellar Butlers, however this particular one was subpar. We booked a Butler level suite for 7 paid nights with the 8th free for an Anniversary night. The trip started out rough when we had to wait over an hour for our room to be ready but really that was not a big deal as we had lunch while waiting. We get to our room and our luggage never came. We called and texted our butler with no answer or response. We then called the front desk twice and were told someone was bringing our luggage but no one ever did. By around 5:30PM my husband decides to go get it himself as we had to start getting ready for dinner. He locates our luggage sitting in the very spot the driver from the private vehicle placed it hours earlier and brings our luggage to the room himself. This is unacceptable. Our Butler preferences for dinner reservations were all wrong including the dinner time as well as the restaurants although I had submitted them well in advance, at least a month with email confirmation that they were received a week prior to our trip. The rooftop pool area had no towels! I had to go to our room to retrieve towels from our pool area. On our last day/night we could not get towels to shower! The young lady came in to clean our room close to 3PM and told us she would have to send towels back or would bring them back herself, in her defense someone rang the doorbell while I was packing up our things and asked my husband did we need anything and he said no. So when I realized I called the housekeeping line at 6:30PM and told them we still needed towels to shower, they confirmed the room number and said they will send right up. At 8:30PM we still had no towels so I called back and they again confirmed and said they were bringing towels, 45 minutes later still no towels so I called back but this time no one even answered. Also, our butler showed up about 8:45 offering turn down service and I told her all we needed were towels and someone was supposed to bring and we were still waiting. She did nothing, still no towels came. We ended up showering and using my husband's clean t-shirts to dry off! This put a really bad taste in my mouth for a resort that boasts luxury to not even provide basic necessities. In our experience the service was lacking all around here. I have read plenty of reviews, some good and some bad, unfortunately for us it was bad.

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