TripAdvisor Traveler Rating

My husband and I have just returned from Sandals Royal and had a wonderful experience. Pros The rooms - our room was large, modern and most importantly, super clean. We also availed of the butler elite experience - Shakeel, Kevin and Ron were so professional and attentive - we were blown away at the service we received from all three, which really added to our Honeymoon! The resort is gorgeous and well maintained - it was beautiful - we saw gardeners/landscapers etc frequently - the nature was stunning - from fireflies to hummingbirds, just beautiful. The location is great - you can walk up to St.Lawrences Gap which has some nice restaurants and shops. The entertainment was fantastic - we were never bored, although at times there was so much entertainment we just wanted a little bit of quiet! (depends on your mood really!) The beach - although it was windy and there was sargassum, we really enjoyed lazy beach days and, its location means you can get a taxi to the quieter Carlisle Bay which is nearby. The food - we enjoyed some gorgeous meals - we only had one bad meal over the course of 10 nights. Butches was the best, Neptunes was our go to for lunch, Portofinos was nice also. The best coffee came from Cafe de Paris, and the donut place was addictive! Avoid Chi, we found the food there to be cold and chewy (it was not great) We also enjoyed Kimonos, however the staff made it clear they wanted to finish early and so we felt a bit rushed! The Red Lane Spa - I honestly had one of the best massages of my life here, and the staff were so friendly and enjoyable to talk to. Worth the splurge for sure! Cons Not all the staff were friendly - a shame because 90 percent of them were fabulous. I note in particular the staff in the Skybar and also Mariners and Dinos. When you spend a lot of time and money to go somewhere, you expect the service to be consistent. I recall in particular ordering from Dinos last week and having a female waitress look through me without engaging when I went to order a panini. Not even a hello how can I help you - it was just rude. Same with the Skybar, they were closed on and off with construction and closed early the one time we tried to visit. The weddings - it was gorgeous to watch the weddings that were taking place at the resort, however, with those weddings brought gangs of rowdy friends who were shouting and roaring constantly (not something Sandals would have much control over but it certainly took away from being a relaxing resort). There was one night in particular where this American was simply shouting down the mic at karaoke. Another night where an American couple sang a song filled with curse words and pornographic language - there should be ushers around the resort that ask this people to rein it in! Apart from the very minor cons, we had a fabulous time - it was a gorgeous resort. The construction noise was minor enough. The sargassum I wouldn't worry about as Carlisle Bay is up the road if it bothers you that much. We would highly recommend Sandals Royal for special occasions or even time out together as a couple. It was a really special experience and we cannot wait to return.

Location from airport great! Rooms clean! Resorts beautiful. Just wished the people that work there were more friendly and helpful. Need more night time entertainment. Food amazing. The towels at pool and beach need to be need to addressed.

Excellent service at the chophouse our server teleah was very attentive the chef Steven steak was perfect the bartender Deonte did a great job on martini the room was excellent and club sandals did a great job and shout out the manager Janell at the chophouse

Wonderful staff, accommodation and event dining. Kimonos was excellent.

We had a very good experience, butler’s were great and they took care of us. Food was good and drinks were nice.