TripAdvisor Traveler Rating

Best choice we made was coming here. Arrived around 3 pm although room not available till 4. Comfy chairs and a rum punch soon eased that irritation! I had asked for quiet room which was duly delivered as room on floor 3 overlooking ocean. Gorgeous sea view as described. Only sound of a night were the tree frogs ( yes sic)whistling and one evening a couple of green monkeys having a row in the car park! Where else could you get that experience? Room beautiful and a huge bed. Shower in bathroom excellent with various attachments. Well kept every day by housekeeping. Reef restaurant served a very good buffet style meal 3 times a day. A shoutout to the Egg Station team who were awesome. Excellent omelettes and poached eggs. Plenty of choice every meal despite other reviews. Chicken served so many different ways, my favourite was Rum & Honey coated.yum. Salads were equally good. Lunch could also be had at Colin’s Shack. Recommend the burgers for sure. We tried Umi and Sizzle speciality restaurants and again could not be faulte. Our fav was Umi. Cocktails at bar very good and varied. Only niggle was only one bar at night so very busy. Maybe consider having Colin’s open later? Reception staff always eager to help. We having a great time ( go home tomorrow ) and cannot praise Sugar Bay enough. Well done to the great team.

Lovely trip here again but things are slipping. The warm welcome, the fantastic food and views are stunning. But the upkeep of the hotel, the bathroom in the rooms need a simple good bleaching and new silicone everywhere ( not expensive) but worst of all are the sunbeds around the pool the cushions look like someone has died on them - they are absolutely filthy. They try and hide it with a towel but they are gross. Such a shame no one is looking around to see what the guests actually SEE. THE STAFF ARE WONDERFUL but I cannot understand why someone doesn’t have higher standards when it comes to the look of things to guests ….its poor.

Booked sugar bay for 7 days February 2026 with my family of 4 including 2 teenage girls. We got two rooms, oceanfront deluxe and regular oceanfront. Rooms had a nice view, were clean, issues with hot water and water pressure on the first night but didn’t experience it after that. Everyone raved about the buffet online and it was fine. Nothing to write home about. The two specialty restaurants were good and I think if this place had one more specialty restaurant it would be better. You get sick of eating at the buffet for breakfast lunch and dinner day after day. We did go out one night for Italian and Champers on Saturday night to break it up. Beach was nice, the rocks breaking the ocean to keep it somewhat calm was helpful. Pool was fine but just too shallow. This resort is not lively at all. The chair game here is for real. No chairs at the pool early and we got front row on the beach because we are early risers and enjoy sitting and having coffee. It is very quiet with not much going on. I would also say I didn’t get the overly friendly staff that everyone online talks about. I would say about half were very friendly and accommodating. I had some who wouldn’t even hold a conversation with you. My family and I also felt that there was a clear difference in how they interacted with UK visitors vs us who are American. Overall the resort is safe, clean and has a good beach. If I were to go back to Barbados I wouldn’t stay here again. I think a lot of the people who keep coming here maybe haven’t experienced nicer AI hotels or even nicer hotels in the Caribbean. If you want a solid 3.5 star this is it. Nothing special or fancy.

Second time at Sugar Bay. We were genuinely welcomed back by management and the team who mainly remembered us from last year. Again the staff were all attentive, friendly and accommodating. Scenery, cocktails, rooms and food were all to a very high standard. We’ll definitely be back next year. Well done Morgan, Pedro, Paul and your teams.

We enjoyed our stay at the Sugar Bay. The best advert for this hotel is the number of guests that return. Room locks are operated by an arm bracelet. Bracelets are coloured: blue for the first visit. A pink bracelet for guests returning for second to fifth visit. Gold, and there were quite a few, for guests staying for at least the sixth visit. A popular destination! We enjoyed the friendly going nature of both staff and guests at this hotel. Very friendly and attentive staff. Spacious room, but as reported in other reviews, limited wardrobe space. Primarily 3 restaurants in the evening. Steak, buffet and Asian. Guests are entitled to one reservation per week at the steak and asian restaurants. however additional nights at the restaurants can be purchased. For a long stay ( we stayed for 11 nights), the restaurants are limited. Buffet restaurant varied between average and very good, depending on taste and offerings. Asian was good to very good. Many guests raved about the steak restaurant. Sadly we had a bad experience, purely due to the quality of our steaks. Tough was an understatement! The location of the restaurant and ambiance is not that good. Several of the guests we met, dined at local restaurants, with good reviews. Beach and pool. compared to some other Caribbean beaches, the beach here was disappointing. The sand was quite gritty. The hotel could perhaps do more to rake and tidy the beach. Long walks along the beach were limited. Farther down the coast line is an extensive boardwalk. The pool is not that big. Sadly there was the usual "towel dance" to reserve sunbeds, with the usual stories of guests putting towels on beds at day break. I had to do the same unfortunately. However to our surprise, one morning when we returned at 0830 our towels and books had been taken by the staff. I was advised at reception, that the hotel policy, was to remove items from sunbeds if guests do not return within 30 minutes! What a pity that; this tactic was not advertised or implemented on a daily basis. There is a mixed bag of the usual holiday entertainment in the evening, some good some bad. I recommend that you take ear-plugs! I think the DJ is trying to broadcast to the whole island. FAR TOO LOUD!!! In conclusion: we had a really nice holiday at the Sugar Bay. Thanks to all the staff that made us feel really welcome.