TripAdvisor Traveler Rating

Where do I start! We were met with warmth and hospitality from the moment we checked in. There was a really friendly armosphere from the moment we arrived. Within two minutes, we were asked if we would like a drink, which we gladly accepted after a long flight. Check-in was seamless. You are issued with a lightweight sensor band, which is worn as part of your all-inclusive package, but it is also used to open the door to your room. Our room was an Ocean Front Family Suite, which was perfect as we have two teenagers who did not want to share a bed. It comprised a separate bedroom and, in the living area, a pull-out sofa bed and another single bed. The suite was very clean and spacious. I suffer with back pain and, although the beds were very comfortable and would not be an issue for the majority of people, I needed mine to be a little softer. When I enquired whether it would be possible to have a mattress topper, I was told, "No problem," and a super-padded topper was on my bed within an hour. Thank you! The view from our room was wonderful, and we all loved sitting on the balcony in the evenings before bed. We enjoyed snorkelling, paddle boarding and kayaking most days and hired a car to see the sights, including Harrison's Cave, which is a must-visit! If you hire a car, this is very easy to arrange through the hotel and is very reasonably priced too. We ate at the Reef Restaurant most mornings and evenings. I have to say, the buffet selection was brilliant—there was something for everyone and plenty of choice. I can't recall the name of the lady who makes the eggs at breakfast, but they were the best poached eggs I have ever had in my life! Tip: Lose a few pounds before you go to Sugar Bay! Colin's was also a great place to have lunch, and it served the best ice cream. I used the on-site Karma Spa twice—once for a facial and once for a body massage. Both treatments were amazing and reasonably priced, in my opinion. They're well worth treating yourself to! The pool, although shallow, is lovely and has a swim-up bar, but we personally preferred the beach. There were plenty of sunbeds and umbrellas. If I could suggest one improvement, it would be to have a toilet closer to the pool, as the nearest one requires you to walk back through the reception area. The sea is beautiful but does have quite a lot of coral in places, so I would recommend bringing swim shoes with you, especially if you plan to snorkel. For every three nights you stay, you can dine at one of the two speciality restaurants, Umi or Sizzle Steakhouse. We tried both during our ten-day stay. Tip: Try the chicken cashew dish at Umi—it's absolutely delicious! They also have an amazing Japanese chef. The arcade and games room were great for the teenagers, and my son enjoyed spending time there with the friends he made during our stay. The entertainmemt was good-some superb singers and dancers. It did not go on too late-which suited us. Finally, I have to mention some members of staff who really made our holiday extra special. Zakobi and Kyle, who work at the watersports centre, are simply wonderful and go out of their way to make sure you have a fantastic time. We miss them already! Thank you also to Jesus, Deangelo, Akiell, and the lovely Nicole, who works in the Sugar Bay gift shop (also well worth a visit). Pedro-one of the managers clearly appreciates his staff. It was lovely to meet him at the manager's cocktail evening. They are all a complete credit to Sugar Bay and should absolutely be recognised by management for their commitment, professionalism, and outstanding customer service. Thank you Sugar Bay-we will be back!

Our medical transplant team stayed at the hotel while working locally and couldn't have asked for a better stay. The staff were superb. They were so attentive and caring, and the rooms and facilites are just lovely. Thank you so much for making everyone so welcome

We had a lovely stay at the hotel. The pool area was lovely and the beach was clean …. there were always plenty of loungers available by the beach so it wasn’t stressful trying to get these. The night entertainment was a hit and miss - low key. A special thank you to Helen at the bar, who was always so friendly and welcoming, and Kayshana in the restaurant for her excellent service, and the water sports team who were fantastic throughout our stay. The beach did have quite a bit of sargassum while we were there, although that’s obviously beyond the hotel’s control. Our room was comfortable, but the air conditioning could have been better and the bathroom felt a little dated. As vegetarians, we also found the food options a bit limited. Overall a good stay.

The corporate culture at this place is amazing. All employees are there to make the guest experience the best it can be and they are truly happy to do it. All employees were great but a few to recognize were adjoni at the swim up bar and zakobe at water sports. Amazing place over all

We have just got back from our 1 week stay at Sugar Bay for our Honeymoon. From the minute we arrived, all of the staff were so friendly and helpful. We received a complimentary upgrade to a sea view room to celebrate our honeymoon which was a lovely gesture from the hotel. The hotel is a very relaxed vibe, which is exactly what we wanted. There wasn't always music playing by the pool, would recommend that its played more as definitely lifts the atmosphere. One thing that always puts me off all inclusive hotels is the buffet food - but Sugar Bay is in a league of its own. Every day there is different choices at the buffet restaurant, a smaller offering than some larger resorts, but the quality of the food is far superior to any other resort I've ever stayed at. Every day for breakfast, lunch and dinner the food was great and we never got bored. The Japanese and Steak restaurant were also great. Great location, round the corner from pebble beach where you can see the race horses being exercised. The beach is lovely and the breakers give shelter from the waves. Bit of seaweed when the weather has been rough but this can't be helped and the staff do a great job of clearing the beach each morning. The hotel is the perfect size- big enough to have an atmosphere but not too big and busy like some of the mega resorts. We didn't struggle to get a bed by the pool each day - we were usually done at breakfast by 8-8.30 and I don't think the hotel was full during our stay which may have helped. There was a sign for not reserving sunbeds, however some guests ignored this and still placed towels/books and didn't come to occupy the beds until a few hours later which is a shame. The rooms are good, not huge but we were only really in there to sleep and shower. Air con could be cooler, we had it set to the lowest setting but the room definitely felt warmer - wasn't enough to make us uncomfortable at any point. The cleaner came in every day and the room was always spotless when we returned with towels refreshed. The staff are amazing - special shout out to Ajani at the pool bar - he has a great personality and we enjoyed chatting to him at the bar when he was working, as well as trying his own cocktails not on the menu (they should be!!) . Also to Jesus & Kay in the restaurant, they were both so lovely and friendly every time we ate. We had such an amazing time, hopefully we will be back but for longer next time as a week just wasn't long enough.