TripAdvisor Traveler Rating

Location was fantastic! The atmosphere was fantastic as well. The rooms were beautiful. Value was good. It was VERY clean. No noise while we were there just the beautiful sound of nature. The staff was top notch and very sweet. Amenities were perfect. Games, sand toys for kids to play with beach chairs, umbrella, towels, water sport activities: snorkel, paddle board, boogie board with very cool window for kids to see fish without putting head under AND kayaks! This place is NOT big and give a boutique, cozy feel. Really nicely decorated throughout the hotel. Everything is so easy to find and you are not wandering around the first few days trying to figure out where you are as in LARGE hotels. I LOVED the vibe here. Perfect.

We really enjoyed our stay at Sugar Bay. Great and amazing hotel. The whole staff and management are so nice, professional and accommodating. They made our stay wonderful and relaxing. It’s in a great location right on Hastings. The pool and beach area is chill and relaxing. The bartenders at both beach bars and Pool bar made the best drinks!! The buffets at the Reef restaurant were amazing, with lots of menu options. Also loved the lunch menus at the beach restaurant. The whole facility and rooms are always clean. Staff, Food, drinks, beach and pool are spot on.

I stayed at Sugar Bay in June 2026 as soon as arrived at hotel the staff were all friendly and welcoming! There were some staff members who were exceptional, Aaron who works in watersports on the hotel beach, Jesus, Akil, Deangelo, Tristan and damien who work at bar/restaurants! They all provided exceptional service and made our hotel experience amazing! Aaron’s customer service was beyond exceptional, he should be promoted! The food at Colins beach bar and grill was amazing they served high quality authentic bajan food! Also the asian fusion restaurant UMI also offers delicious high quality food! The hotel has a wide range of facilities. I would highly recommend the hotel!

We stayed at Sugar Bay from 14 to 23 June as a family of 4 with adult children. All of us were impressed by the warm welcome, the standard of our two Signature twin rooms, the food, drinks, beach and staff. The surrounding gardens are stunning and well tended. Our rooms were on the first floor (in UK we mean one above ground) and our balconies had a view into a tropical ‘jungle’ in which we spied green monkeys, hummingbirds and a glimpse of a whistling frog. We had emailed ahead and requested non ground floor rooms, separate twin beds and a quiet location, all of which were met. The all inclusive drinks were high quality and the cocktails freshly mixed and strong! There is a good mocktail menu too for non-drinkers. The food was excellent in the buffet and also at Colin’s, Sizzle and Umi. The filet mignon at Sizzle was the best steak I’ve ever tasted. In fact we visited Sizzle twice and on both occasions were served by Tyreke who was professional and great at his job. We ate lunch most days at Colin’s beach bar-this is casual enough that you can roll up in swimwear yet the table service received makes it feel like an occasion. There is a slightly varied menu each day with a special dish of the day. Every lunch we had there was delicious and Samantha coordinates the team efficiently to ensure a smooth service. Another memorable team member was Jesus who has a quiet and gentle nature, with great attention to detail. We spent a lot of time at the beach which is spacious with plenty of sun loungers for everyone. The watersports guys are friendly and helpful in setting up parasols or moving sunbeds. A special shout out to Kyle who is infectiously funny and cheerful! We only visited the pool once but, as other guests have mentioned, the sun loungers get reserved early (with nobody on them) so it’s difficult to get a spot. We had fun in the games room where you can play pool, table football and arcade games in air conditioning. We used the gym too which was fine for our needs. The Lazy Mongoose is a nice idea and we visited on a couple of evenings to play darts and enjoy a drink in a traditional pub. Overall, we would thoroughly recommend Sugar Bay for a memorable and relaxed holiday. The thoughtful details combined with good quality food and drink, plus a dedicated team of staff makes this place a perfect choice.

Two couples came here to celebrate our 40th birthdays, and we honestly couldn’t have picked a better place. We had a fantastic holiday from start to finish. This isn’t a flashy, ultra-luxury resort, but that’s part of its charm. It feels authentic, relaxed and genuinely welcoming, while still offering a high standard throughout. The food deserves a special mention. The buffet was quite simply the best all-inclusive buffet we’ve ever experienced, with plenty of choice and consistently excellent quality. Both à la carte restaurants were also superb, particularly Sizzle, which we visited twice during our stay. The staff were wonderful. Akeel on the beach and Seth at the bar were always friendly, attentive and a real credit to the hotel. The reception team were also great and helped us arrange taxis and excursions without any fuss. We stayed in a basic Signature Room, which was more than adequate for our needs. It was comfortable, clean and well maintained. The air conditioning worked well overnight and kept the room cool enough for a good night’s sleep. If I was being picky, the only things I’d suggest are: • Mattresses on the beach sunbeds would make lounging by the sea even more comfortable. • A few more bins around the resort would be useful. Guests could clear away cups and rubbish more easily, and there didn’t seem to be regular collection of empty glasses in some areas. That said, neither of these points had any impact on our stay. We left feeling relaxed, well looked after and already talking about coming back. For anyone looking for a quality all-inclusive with great food, lovely staff and a more authentic feel, we’d highly recommend it. Top tip - join the steel pan lessons on a Monday morning. There is a small charge but it’s worth it. Ask at reception.