Recently back from our 2nd visit to Sugarbay having been there 4 years ago. I will contrast between then and now.
Again there was an efficient check-in with the reception staff all pleasant. We received a pink wrist band as returning guests. 1st time visitors wore blue. I could see no reason for this tbh as all guests were treated the same.
We were shown to our room in the same block as last time which is detached from the main hotel. Rooms have received a lick of paint since last time and were perfectly functional with air conditioning. Rooms cleaned daily with fresh towels also on a daily basis.
Guests have the option of a massive sandy beach or small pool with poolside bar. No issues getting loungers at either. The beach has plenty of staff to help with drinks and umbrellas. No evening films on the beach this time. These were a nice option on our last trip.
Dining experience was mixed. Breakfast and lunch slightly spoiled by birds constantly flapping around the dining area...landing on and eating from plates was a constant issue. Staff didn't really bother with them. The food selection was 50/50. Some days were better than others and wasn't always the warmest. Less salad selection poor. Both onside restaurants, Sizzle and Umi however were excellent. Sizzle is now a must visit. Much improved.
Also visited onsite Colins outdoor restaurant a couple of times for another option. Again good. Drinks table service is available but is painfully slow. Staff were reluctant to top drinks up unless prompted. Could definitely be an improvement here. Bar staff are kept busy in the evening but provide any drink requested. Evening entertainment provided with Virgo ( girl group ) definitely being the best.
We came back to Sugarbay as we had such a great time 4 years ago. Has the hotel maintained its high standards.....probably not. Buildings look a bit tired, they could do with a lick of paint. Pool wasn't cleaned in our 2 week stay as there was constantly sand and debris on the pool floor. I also have to add that the staff continue to be excellent.....special mention to Kay, Tyrese, Javan and Joan who were excellent. We definitely had a relaxing enjoyable time and would recommend to a 1st time traveller.
Excellent Hotel - A gem with fabulous staff and service
(Wrexham, United Kingdom)
Jan 25, 2023
Had a fantastic short break at the Sugar Bay - food was excellent with a wide and varied choice at the Buffet , at Colin’s for lunch (got to try my first Yam :) ) , or a la carte at Umi’s or Sizzle steakhouse service was excellent - if I’m honest Umi’s was probably my favourite but both lovely food.
Service was excellent throughout the resort, from breakfast ( and so sorry I never got the name of the lady doing the eggs but she deserves a medal !! ). Javan was always polite and on the ball with coffee - thank you !
Bar service was great , Damien and Tyrese kept drinks flowing and were spot on,my wife loved the sweet whiskey almond’s .
The beach guys were fantastic .. setting up umbrellas and making everyone welcome - got to see a Turtle swimming in front of hotel and Lance shared his knowledge with us - when we return in October am sure our children will love to learn to paddle board but not sure if they will be able to do head stands like Lance ??.
Our room was serviced well and was clean and tidy - bed was so comfortable
Thank you and looking forward to our return later this year for another short break
Sorry to all the staff I didn’t mention but we really had a lovely and relaxed holiday - thank you - see you Oct ??