This hotel has the potential to be amazing, but too many little incidences let’s it down, and they would be so easy to fix.
We stayed for 10 nights at the end of July/beginning of August for a family celebration, the family ages were from 5 - 77.
Below is an honest review.
The rum punch on arrival was delicious and the rooms were spacious and clean, although check in took nearly an hour! Not ideal after a long flight with small children. We had a two bedroom suite and two family rooms which overlooked the beach. The view was stunning, although the two bedroom suite smelt a bit mouldy. The rooms themselves did not have water or shampoo/shower gel restocked. You had to get those top ups from reception which is a bit odd (and really annoying if you’re mid shower!!) An easy fix for the hotel - I don’t know another 4 star hotel that does this. In my eyes this lowers their standard.
We had a problem with our shower as the water was cold, but the maintenance staff were so quick to help out. They arrived only 5 minutes after telling reception, which we were really impressed with.
The beach was lovely, apart from at the end of the stay the seaweed was everywhere. We did struggle to get towels pretty much everyday, and were sent from reception to the towel area back and forth quite a bit. We did always succeed (in the end!) in getting the towels, but this is something that would be easy to fix if the hotel wanted to.
The staff are definitely a mixed bunch. Some of them would go out of their way to help, others would completely ignore you, and a couple were downright rude. We had an issue with one member of staff which I highlighted to his boss, but sadly he didn’t change his behaviour, and it made going to the swim up bar an unpleasant experience. David - you are in a service industry - be nice.
The beach staff were great. They would walk the beach handing out vodka jelly or cocktails.
The food was amazing. I’m gluten free and had no trouble getting decent food. The buffet has the right amount of choice and it was cooked really well. The steak restaurant was also delicious although very very hot. They really need some fans in there as it became unbearable on one of the nights we went. The sushi was also really good. My only complaint about the food was that my son had cereal one morning and twisted the plastic cereal holder, out popped the cereal…. and a baby cockroach. I was horrified.
If you want a cup of tea in the morning, don’t bother. Every day without fail it took at least 10 minutes to get a tea bag, and then another 10 get hot water, and then another 5 to get milk, by which time the tea was cold. An easy fix for the hotel.
They have cats at the hotel, which I’m allergic to, and these cats could be seen eating the few cockroaches that were there (shame they didn’t get the one in my son’s cereal) but they were also seen climbing trees and eating the tree frogs. Not great.
We hired a catamaran from Elegance which was the highlight of our trip. Definitely worth doing.
The hotel staff don’t tell you to use local buses, but if you go out then don’t pay for a private cab as they are insanely expensive - $100 return to Bridgetown. The local cabs pick you up at the side of the road for just a couple of dollars.
The entertainment at the hotel was very good, varied and worth watching, although sometimes the seating was damp from the rain,
because the staff don’t bring the cushions in before a downpour.
Overall I’m not sure we would go back again. One little issue is fine, but when there’s a whole host of them and they would be so easy to fix it makes me wonder why the hotel doesn’t just address them.
A very special hotel and relaxing holiday
Sep 08, 2023
We stayed in Sugar Bay for 2 weeks in August. This was our first two week holiday abroad with the children (aged 15 and 11). The hotel and staff were amazing - probably the best hotel we have stayed in! It is a relatively small hotel which suited us completely and it was apparent that many guests and families return and we were lucky to meet some really nice people during our stay.
Our son has allergies to dairy, wheat and soya. The hotel accommodated his dietary requirements without any fuss and went out of their way to ensure we had a wide variety of food and meals . He was able to eat in all three restaurants without any problem at all and all of the waiting staff were aware of his allergies and made a real fuss of him. The quality of all the food and drink is excellent and there is plenty of choice. We couldn’t of asked for anymore.
The hotel itself is very clean and the beach is relaxing and sea extremely clear and warm for snorkelling.
Nothing is ever too much trouble and all the staff go out of their way to ensure you are happy - this is a major credit to the hotel and makes it so special. Even the water sports staff will teach how to snorkel and paddle board or ensure you have an umbrella if the sun is too intense!
Barbados itself is a very safe and friendly island and there is plenty to do and see, including the wildlife - we were lucky enough to help collect / rescue baby turtles that had hatched on the hotel’s beach in the evenings which was incredible and monkeys roam around the hotel grounds freely. We will be back to Sugar bay next year for sure.