This hotel fit our needs in terms of a large group wanting to stay together in a central location with access to a kitchen. If that were not the case, I’m not sure I would recommend it. But we liked staying together, and you get what you pay for.
*Two bedroom suites fit up to 8 people, and the extra powder room was helpful to have on top of the two nice full bathrooms. It’s very helpful to have a full kitchen, especially as food on the island is expensive or requires transport. You can even have groceries delivered for a fee. KCup coffee/tea in kitchen.
*Views & “backyard” patio are nice.
*Daily housekeeping service that was thorough. No bugs.
*Free on-site ferry service & shuttle to golf resort/Coco are a nice amenity. You can apparently walk to a bus stop as well.
*Much of the staff was nice.
*Central location if you want to see multiple parts of the island and be near both Hamilton & the southern beaches.
*The on-site restaurant looked good with a separate vegetarian menu as well. I only had a drink there, so can’t comment on food. Was a bit pricey.
*Decent room prices for Bermuda & the amount of space you get.
NOT SO GOOD:
*I emailed in advance and reconfirmed a rollaway bed at check-in. Wasn’t there, so I called again and was brought a very old looking bed with ripped mattress. (I almost wish I didn’t see it, but someone with the bedding came separately 15 min later.) You can literally feel the coils when you sleep on it.
*air conditioning was very weak in two of the three rooms… and it was Nov. Uncomfortable temp to sleep.
*dishwasher didn’t work in the unit per a sign taped to it, and smelled but there was no other rack to put clean dishes on. Housekeeping did wash dishes that were left in sink.
*woke up early for a scheduled yoga class at the front desk confirmed it was happening and nobody ever showed up. The front desk didn’t know why, try to contact instructor, nor apologize or seem to care.
*did not get any Gym instructions upon check-in and found out on last day you needed a special key for it
*the pool didn’t seem heated as they said. The Jacuzzi was warm, but had no jets on or any button to activate. The bar by the pool is closed for the season and there doesn’t seem to be any towel service/info, so you just had to bring the ones in your room. People were painting & doing maintenance around there, but quietly.
*Service just isn’t their thing. Upon arriving, I had to hold the heavy door open with one hand and bring multiple suitcases in one at a time with the other, even though someone was nearby. I got a bellhop load a cart later. The bartender saw me sitting there and ignored me until I called out to her. Didn’t seem to have answers to basic questions at the front desk. Said they would call when room was ready and didn’t. My dairy groceries just sat on the counter in lobby despite being told they’d be delivered to room. We had to seek the shuttle driver at scheduled departure times.
*Every night there was an incessant and very loud squeaking sound outside that was a bit of a nuisance. I thought maybe it was some sort of an insect or alarm, but later came to learn it could be a particular local frog! Not the hotel’s fault, but just be aware if you need silence to sleep. Maybe a higher floor is better.
Overall, Bermuda is a beautiful island full of wonderful people and this hotel served our needs for this particular trip. But just be aware it’s not a fancy luxury hotel and you’ll have to be patient on some things in exchange for having a bigger space/kitchen. I’m not sure how they handle summer crowds.
The absolute best place to stay!
Nov 25, 2023
This is probably the best resort we've ever stayed at! The staff was very accommodating, especially Norman. Our room was at the water's edge and huge, we even had a kitchen and a view of the bay from every room. I highly recommend it!
Fabulous resort with added bonus of access to lovely golf!
(Edinburgh, United Kingdom)
Oct 25, 2023
We were doing a twin centre holiday in the Bermuda to try and get a feel for all the different areas. We’d stayed far west at the Cambridge Beaches Resort & Spa and the Belmont Hills is slap bang in the middle of Bermuda overlooking Hamilton (across the gorgeous azure water).
We stayed in a one bedroom suite on the top floor which was huge. Small kitchen plus dining room and lounge (with a double sofa bed) and washroom. Then bedroom with Super king bed and huge bathroom and separate WC. We had balconies off the bedroom with comfy sun-loungers and also off the lounge area with a table and 4 chairs. Loved the suite.
We enjoyed a complimentary round of golf here which was great (including complimentary (shuttle). We’d already played Port Royal and there are many other golf courses on Bermuda to play but these two seem great courses and also to be the best value for money.
The infinity pool at the hotel overlooking Hamilton is just gorgeous with a bar too so great for sundowners.
Staff and service were great in particular housekeeping - always welcoming and smiley.
An added bonus is the complimentary water shuttle in the mornings and afternoons to and from Hamilton. We used this a lot as it only takes 5 minutes by boat (10 mins at least in a taxi).
Then another added bonus is the complimentary shuttle, and access, to Coco Reef Beach resort next to Elbow Beach! Ideal!
We had breakfast at Arora which was nice otherwise we ate out mainly!
We loved our stay and I’d thoroughly recommend a stay.
Aug 23, 2023
Absolutely Fabulous! Beautiful sunsets, amazing food, awesome pool and TERRIFIC service!!! 10 out of 10. After the original group of 12 dwindled down to "only me", I hesitated to take the trip alone. However, it was one of the best trips I have ever taken (and I love to travel). Cherita is AMAZING!!!
Nice place but lots of steps.
Jul 09, 2023
Lovely place. Enjoyed our visit but being seniors with bad backs should have been warned about all the steps. Steps up and down to go everywhere. Wish we had been warned. Hotel shuttle was accommodating. Water taxi doesn’t run all day. Hotel staff was very nice and helpful.