Atelier Playa Mujeres reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 5.0
  • Value 4.5

5151 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

My experience with Julio the great!

belladream111 on May 18, 2024

Julio pool side was amazing!!! I’m literally making this by the pool! If you go try to request him! Ohhhhh FYI He’s very handsome. He made this an enjoyable moment by the pool. He was very attentive, listened, and visited us multiple times through The day to make sure we were taking care of! The best service hands down!

TripAdvisor users rated this property 5 out of 5

Pure paradise

Stay47898563109 (Brooklyn, New York) on May 18, 2024

As always top notch service, this time our batters Jorge and Suyin made our vacation worry free. From check in to check out we did not feel any pressure. Amazing room, with amazing view, top notch restaurants Always fresh food! Fun activities on the pool. Attentive service everywhere and amazing smell of resort!

TripAdvisor users rated this property 5 out of 5

Honeymoon!

madelineh901 on May 17, 2024

Our honeymoon was everything we dreamed of and we will definitely be saving to come back! Jesus and Lazaro were incredible butlers who met our every need. We loved Atelier! Absolutely stunning. From our room, to activities, customer service, beach, views, and FOOD, everything was fantastic.

TripAdvisor users rated this property 5 out of 5

Great 5 star resort

LeesSummitTraveler (Lee's Summit, Missouri) on May 17, 2024

Great 5 star resort. Good selections of drinks and food. Jorge and Sulin made a great butler team. Very helpful, courteous and responsive to our requests. Rooms are spacious and well equipped. Only complain we have is lack of lights. Definitely recommend this resort.

TripAdvisor users rated this property 1 out of 5

STUNG BY SCORPION IN ROOM

Chasity C on May 17, 2024

On my fourth day there I was stung by a scorpion that crawled into my shirt I had placed out on the sofa overnight. Atelier’s response and their doctor’s response was pretty nonchalant. I was in pain most of the day from the sting, my tongue was numb, and heart rate was elevated. The doctor blew off the symptoms and gave me hydrocortisone cream and sent me on my way. I should have been monitored for 4hours. No one apologized for the incident, no one followed up to see how my symptoms were. I requested a refund for that day, one day of the five we were there, due to being ill most of the day from the sting. They refused. They offered a $100 hotel credit. If you go, I advise to shake your clothes and shoes out and don’t reach for things without sufficient lighting. The bad reviews on here are exactly how things are handled when things go awry. Which is sad because the place is beautiful and when things are going right the staff are mostly friendly.

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