TripAdvisor Traveler Rating

Daniel Tapia was amazing! He’s a great asset to your team! He delivered our food so quickly! We really enjoyed him! Thank you, Daniel! Great experience! Would highly recommend him. Until next time! Thank you

Absolutely the best trip ever! Our service at the pool by Javier was phenomenal. Don’t know how he was able to keep up with our group, but he did!! Food, drinks, and service were awesome! Can’t wait to plan out next trip to this great resort!

Atelier is above the rest! The service is wonderful. Every restaurant is unique and wonderful. We had the best service by the pool, thanks to Javier! A few of us took advantage of the art classes, so fun! My group especially enjoyed the silent disco night.

Everything was AMAZING. Special thank you to our personal butlers Angel, Alejandro, Ricardo from reception, Helmer from El Cielo sky bar and Enrique from the Inspira beach lounge. You guys made an amazing stay THAT much greater. Can’t wait to be back.

Atelier Playa Mujeres resort is so beautiful. Everything felt high quality. From the building to the quality of table/chairs and decors was very nice and modern. We didn’t realize it but we had two friendly butler. My whatsup app didn’t notified me of messages from them. They did stop by the room to say hi and asked if we needed help. We didn’t really use them at all. But it’s nice to know they are available to help with everything. Check in process: We had group of 4 couples checking in at the same time so took a little longer of wait time but each couple took about 20-30mins to check in. They give you 4 options of scents to smell and choose for your room. We decided to go scentless. I love the adjustable and removable bracelets. They let you keep it after! Limon Y Sal: Salmon was very good here. All the food was tasty was good. I was sad because my sister and I ordered a virgin strawberry mojito and both ours had alcohol in it. I’m allergic to alcohol and had a headache for the rest of the day. She brought us correct drinks after we talked to her about it. Main lobby: We were sitting and someone came took our drink order. I asked for virgin Miami Vice and my husband asked for Pina colada and they both came out with alcohol. I was so sad, 2nd time in same day. Los abrazo This steakhouse had a clean and refreshing salad bar. I ordered New York and husband got ribeye. We were excited since it’s our first night and heard lots good things about the steak house. I think we had too high of expectations and maybe that’s why food was ok. The Desserts were ok also. El Supiro Dinner: We came in at 930pm and they brought out entree at 10:35. Eduardo was very nice and worked hard. I think it’s pretty busy and they probably understaffed. The dessert was so refreshing and good. Basil pineapple and apple ginger both were delicious. El Suspiro: Breakfast: Bryan was friendly and a good waiter. He was attentive the whole time. El Suspiro: Lunch: Antonio/Bryan were both great waiters here. We had a party of 6. Food did take a while to come. The fried fish was very good. Cilento dinner: Jonas & Juan were our server. They have us a nice private room for a party of 10 people. Jonas & Juan kept us entertained and were engaged. They even brought cheese wheel to demonstrate to us even though we said it was ok since we already done with eating. They did a great job servicing us! Takeish Asian: Gustavo was our waiter here. We had a party of 8 people. We did family style appetizers. All the appetizers was very good. I was surprise since most of my Mexico Asian restaurants in Cancun tend to disappoint but they did pretty good here! Kopai Japan: Ernesto was our server here. He did a super fabulous job serving. We went with all his recommendations and everything was delicious. I really enjoyed the flavor of the ramen. The noodle was little to Al dente for me but everything else was perfect. The tempera roll was very good. We didn’t eat anything off conveyer belt. The matcha ice cream was delicious! La Consentida is the buffet in 3rd building. We didn’t realize they have lunch and dinner buffet there also since it was not listed on the app. They have fresh meat that you can grill. That was super delicious! I love the ribeye and shrimp they grilled right in front of us. This was like secret buffet we found! Everything was good! The rooftop pool was beautiful. Wish I spend more time enjoying it. With big group we spent too much time scheduling dinners together. The machine does not let us do big groups. Mostly groups of 6 is doable. The machine doesn’t tell us how many we book per table which was annoying. I wish there was a way to book via an app or phone. Overall I think if you book for smaller group the process will be easy. Hydrotherapy was nice experience. The men and women do separate things and then meet up later at the massage pool. My two sister and I had the same appointment time so we went through the experience together. It was just us in the whole place. I had a good time and experience. Ivan/Marebella: Are part of AquaWorld and did get job with our private boat excursion. We had lots of fun!