TripAdvisor Traveler Rating

One thing you absolutely need to know before arriving is that nearly every restaurant outside of the poolside bar requires reservations, often several days in advance. I would strongly recommend downloading the resort’s app and booking your restaurants before you even arrive. Otherwise, good luck getting into any of the nicer dining options, especially the Michelin-starred restaurant. Walk-ins are practically impossible. Another major issue is the mosquitoes. They are absolutely ruthless! As soon as dusk hits, you’re immediately swarmed, whether you’re at the beach, pool, outdoor bar, or anywhere else around the resort. It makes enjoying the evenings outdoors extremely unpleasant. These are two significant drawbacks that guests should be aware of before booking. A little advance planning can help with the restaurants, but the mosquito situation seriously takes away from the overall resort experience.

Our first trip to atelier. We heard so much about this resort mostly amazing and it was excellent. Honest. There are a few little things since we are used to secrets brands and sandals. I missed grilled foods by the pool for lunch and also a lunch buffet. Not a big deal servers are readily available to serve you at your beach or pool chair. I have been to about 10 different all inclusive in the playa mujeres.. Cancun area and never have I ever gotten bit by so many mosquitos in my life. To the point where as good as this resort is, not sure I would come back. They give you bug spray, it does not work. Do not hesitate and take good stuff from home. I didn’t because I have always heard a bit about mosquitoes but in the last 10 years never got bit. The other thing is it’s true, they do not allow you to bring pool floats in any of the 4 pools. I thought it was just hear say and we always pack those doodles from Amazon which take up no room and do not bother anyone. We were politely asked to remove it from almost the biggest pool I have seen in my life that was essentially empty of other guests. Can you imagine, spending upwards of $8k for my vacation and I can’t have a little pool float. Not a big deal for most people for me, another deal breaker. However, if those two items are not on your deal breaker list, service amazing, friendliness of the staff amazing. Most of the food was excellent. Drinks seemed good, we mostly do wine and Martinits at night. Mango margs during the day. The ocean was pretty, some seafood yes but still warm. Beach staff was good. Reviews about the position of beach pool chairs is not a lie. Most are way back and behind bushes… that have mosquitoes. We were lucky to be inspira and found a Balli bed two times in 8 days and ocean front. It was amazing. We were inspira and inspira pool was the best and the prettiest view ever. Maria Delores is subjective. I’m not the biggest foodie but I don’t just eat burgers and pizza. Hubby likes all his And I thought it was just ok. Bars and restaurants are all beautiful. If you can afford inspira get it but equally all are good. I recommend this place a lot. All the good stuff you read is true. It’s just being the heavy duty bug spray and leave your pool floats at home. Hope this helps.

Rooms were amazing and clean thanks to Carla out housekeeper. Service everywhere was awesome! Carlos Castillo the server at dinner at mercado 19 is a great server, funny and attentive! Also Karelia from suspiro she was amazing! Another shoutout to Eduardo from kopai he was funny, fast and very attentive! Julio and Gabriela at the life and vibe pool are the best severs, always very attentive and fast! Atmosphere at the life and vibe pool was great thanks to Andrea, Carlos, Elian, Ernesto and Jonatan from the arts and experience team! They made us feel welcomed and always part of the activities! Would recommend! Awesome experience!

This resort was 10/10 ! I loved it and I will definitely be returning. I really wanted to highlight the best server we had on our trip which was Julio at the bikini pool. He was attentive, kept coming back for drink and foods for us, and very nice ! Karen at the Asian restaurant was not so nice, she was upset I wanted bottle water and kept reassuring me it was filtered, and when I asked for a cosmopolitan with tequila she looked at me shocked. Majority of the servers here were great though.

We just returned from our second stay at Atelier Playa Mujeres, and it was even better than the first! While the resort itself is stunning, what truly sets Atelier apart is of course the outstanding staff who consistently go above and beyond. We had 3 specific staff members which made our vacation so memorable. Gilda, Pool bar service : Absolutely incredible! She was always on top of service and never let our drinks run empty. Completely made the vibes of the vacation so relaxed and enjoyable. She made excellent suggestions to more drinks we could try. Andrea from the Experience Team: She specifically made sure Aquadance included our favorite song/dance from our previous visit, even though it had not been done in a while! Carlos at La Consentida: He was a bright spot every single morning, making breakfast such a fantastic start to our day. Returning a second time proved why Atelier is so special. The level of care and attention will always keep us coming back!