TripAdvisor Traveler Rating

We had a great stay at the Wyndham Grand. The staff at the resort were very accommodating. The hotel porter Gilberto was awesome. We loved conversing with him every day. The bartender in the main hotel lobby bar was also very kind and hospitable. Unfortunately we didn’t catch his name. We also had the most incredible service from Adal on the beach. Adal did a wonderful job of taking care of us.

Overall the hotel is great. Pleasant people and great service. The entertainment team( Alonso, Ruben, Claudia) work very hard for us to have fun during the stay. Dance lessons, aqua aerobics,beach volleyball you name it! I hit the gym every day and let me tell you Adriana is Very good. As for me two downsides :big waiting lines to the restaurants( 2-3 hours if it's more than 4 people) and pillows. Warning: you have to pay for cabanas and it's cheaper when you are paying with your credit card

Great venue and resort. Everyone is very friendly. Francisco, Angel and Martha were wonderful in the spa department. There was a lot of activities and food to try out. Had a lot of fun and the beaches were very clean and amazing to enjoy in. Would come back again!

This is our first time at this resort. And it will not be our last. Everyone here is so friendly. We did our beach walk to the ruins with Claudia, who by the way, is amazing! She’s energetic, friendly and very welcoming. Pool volleyball is a must. My massage with Carmen was so relaxing and much needed after all my pool fun. Jonathan took excellent care of us by the pool. Trivia was entertaining. Loved how we had to act out the famous scenes. Families, bring your kids here. Couples, you will have a good time. There were times I forgot kids were here. Love this place!

We have stayed at a few all-inclusive resorts, and vacation a couple times per year. We like to explore a little bit, and there is a bus stop across the street and up the street; you can make it into town in 5 min if the resort life isn't exciting enough for you, but you also don't speak Spanish and want that little safety bubble of "the tourist zone". The resort itself is family oriented, with activities going on all day every day. The pools are shallow and geared more for kids, and the ocean is a shallow drop off, with a sand bar out to one side, great for kids. I'll say that the staff is really what make the place great though. Everyone seems happy to be doing their job and will pick up polite conversation. Fatima at the Cafe Mexico would chat with me every morning, and the whole staff down there stayed social and kind, despite overwhelming customers. Not something you will ever see in America. Other shout out to the Camp Team crew, who host a lot of the activities around the resort, great at bringing people together for fun games. Overall a very relaxing week. I would stay again, but I would split my trip up a bit more, and spend a few days at different locations around Cancun. Nothing against the resort, I just prefer to keep moving.