TripAdvisor Traveler Rating

For almost $400 a night and being an all inclusive resort, this resort was not worth it. 1. Room AC was extremely loud - so hard to sleep 2. Room service is only until 11pm, minus one coffee bar that has sandwiches. 3. Had to call room service numerous times before they picked up and it took them a long time to deliver what we requested 4. No alcohol until 11am. One bar remained open until 12. 5. Pool was dirty 6. Lunch and dinner options were not good. Incredibly salty on a lot of items. I’ve been to several all inclusive resorts and so have my friends. We were so disappointed with the 12-13 hour only service. Completely ridiculous. Couldn’t even get extra alcohol ordered to the room. Also, the bartenders completely ignored my friends and I and served others. I get they may have been doing that for safety reasons but we saw plenty of people who were obviously intoxicated!

She is really good. Deep tissue massage was picked. I’m from Thailand with great massages and this was just as good. I picked peppermint oil was also fresh and relaxing, Best massage in Cancun her name is Jasmine ????

This was my first time at this resort with my family (4 adults and 1 toddler). I have never stayed at a family friendly resort and I have to say I am pleasantly surprised with how much I enjoyed myself. The food is great, very attentive and polite staff, rooms are clean and the general areas of the resort are very clean. The activities team were great. Jesus, Luigi, Angel, Alfonso (and if I missing anyone I’m sorry) were entertaining and made the activities so much fun. I stayed a full week so I got to see what the hotel offered each day. There are 4 restaurants (healthy food, Mexican, Asian, and Italian) as well as a taco window on the beach, grilled food (hamburgers, chicken and shrimp skewers) by the pool, and taco station by the pool. There is another pool that has a couple slides for toddlers and children ages 5-12. There is also food outside that area too. The negatives: check in process was longer than any of my other times at an all inclusive resort; the line for the grilled food outside by the pool could get very long; the two pools connect with the lobby and the lobby floors get slippery if you’re wet so you need to be extra careful. However, I will definitely be back with my family and recommend this resort!

My wife and I stay 5 nights here. It was an amazing time. Lots of food and drink choices. Shows were performed every night. The resort was clean and the employees were absolutely incredible. The resort is fun for families as well as couples. We will be back!

We have an awesome time and experience with Francisco,we workout, the croos training class was very complete, a difficult Cross training class, jajaja, this is how everything we ate is compensated, thanks Francisco, your coworkers called him Frankie fitness, very nice ??