Golden Parnassus Resort and Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

9437 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Sorry to say worst vacation ever

234sheas (Connecticut) on Jul 02, 2022

So it's our honeymoon and we really wanted this to be amazing. The ac doesn't work well on the top floor on the right side of the hotel of course it was a $200 upgrade for our room on the top floor. Again honeymoon so we thought it would be nice. Our room has been 78-80 degrees Fahrenheit all week. It's hard to get fooled down as the dining facilities also have a cooling issue. The food is just okay they do have a nice variety but everything we got was served cold. We did eat it. I guess the biggest thing is they are aware of the ac issue and just didn't say anything. I tried to make the best of it. But I travel a lot and as others have said this hotel is past it's prime and is in need of updates. I just can't wait to leave.

TripAdvisor users rated this property 1 out of 5

Worst cancun resort ever

doru c (Superior, Colorado) on Jun 27, 2022

Been to Cancun many times and this one was the worst. Air conditioner didn't work with in the whole resort, restaurants, lobby, common areas. Food was very limited fast food frozen type. Drinks terrible, no alcohol in the cocktails. But the worst was water dripping from ceiling just outside of my room. Staff used a bucket to collect the water but they didn't bother to empty it. Bucket overflown over night and water got in our room . I slipped while going to use the restroom and almost broke my neck. Management didn't care at all and didn't do anything about it. CONSIDER YOURSELF WARNED. DO NOT GO THERE.

TripAdvisor users rated this property 2 out of 5

Don’t waste $

emilyslade2021 (Saratoga Springs, Utah) on Jun 25, 2022

Not worth the $. Pictures look way better than it is. AC only in rooms and not even in the nicest restaurant. June is way too hot for that. Our power went out the last day for a couple hours too. Gym is cold and has good water in there. Servers are very nice however, but wasn’t impressed by any of the food at any restaurant there. Beach has a lot of seaweed if it’s windy at all. Not much to do and their “Sixties” lounge area is way out dated and not fun.

TripAdvisor users rated this property 1 out of 5

HORRIBLE PLACE!!!

mima1724 on Jun 25, 2022

Don’t waste your time or your money going to Golden Parnassus all inclusive Resort, the service is horrible the resort is run down the food is lousy and management is completely completely rude and incompetent!! Our room was so hot even though the technician came twice. We didn’t have hot water the day we arrived. We had to ask for towels, washcloths and body wash. The key to our room stopped working and the machine to rekey my card was broken, we had to go to the front desk to ask someone to go open our door every time we had to go in our room for 5 days!! The elevators broke twice, people at the front desk are rude and don’t help with anything. The food is the same thing everyday. Our fridge was not stocked everyday, and when we asked for more bottle water, we were informed that we would have to pay for each bottle that we order. We tried calling room service, and I waited for about 35 minutes and no one ever answered, I tried to call front desk and concierge and there was no answer. Our phone did not work. We went to our room at 3:30pm to shower to come down for dinner and our room had not been cleaned, The step to go to the beach had groves and was very uneven it was super hard to go down; a disabled person would not be able to go to the beach. The electricity went off for hours, the bar couldn’t make anything because the blender needed electricity. When we asked for premium tequila, they told us we could buy it. People get charged to use the Wi-Fi but they don’t tell you upfront.

TripAdvisor users rated this property 1 out of 5

I will not be back!

Rhondasoutherland on Jun 23, 2022

The first night our room flooded and we had to change rooms. The air conditioning is horrible. There is no air conditioning in the restaurants. I was sweating every time we ate. There was no place to get cool. Even the room wouldn’t get very cool. Everyone was complaining about the air. Other than that the food was good and our waitress Carmen was excellent. But I will not go back and not recommend this hotel to anyone!!!

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