Golden Parnassus Resort and Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

9982 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Staff is the Key

Nicole B (Des Moines, Iowa) on May 21, 2024

This was our second year back and I can't thank the staff enough for an amazing trip. They are the absolute best. We returned to this resort because of them and we will return again because of them. Always a good sign when you get teary leaving your bartenders on your last day. Fermin, Fonzi, Ricaurdo, and Jose are amazing behind the bar and Oscar and all the Wait & Kitchen staff were all top knotch as well. We had another unforgettable 8 days and are already planning our next.

TripAdvisor users rated this property 5 out of 5

We only go because of the staff!

Tammy S (Ilion, New York) on May 20, 2024

The workers are the only reason this place is still up and running! Management needs to get things replaced not just repair. Oscar, Fonzie, Ricardo, David, and several more are the only reason we keep going! Please take this as our way of saying you get what you put money into! Fix what needs to be fixed. Properly!

TripAdvisor users rated this property 2 out of 5

Disappointing Waste of Money

Z985VWjordana on May 17, 2024

I’m currently writing this review from the balcony because the power in our room went out and it is very hot. This is indicative of how our stay has been since we arrived. Upon arrival, we were taken to our room and the first problem we encountered was that our phone didn’t work, meaning every time we needed room service, water, towels, etc. we had to go down to the lobby and call to request things. This was very inconvenient, especially given the fact that both elevators were down for at least half our stay and we were of course on the top floor. The food was not at all up to the standard advertised on their website, though I did not try any of the restaurants other than the buffet and room service. Our room, while clean, had stained sheets and towels and the shower smelled liked dirty water. The pool had an amazing view of the ocean, but the entire rim of the pool was covered in algae, so stay away from the sides. The power went out on our second to last day and I went down to the lobby to ask if we could potentially be moved to another room. The man at the counter simply told me that he couldn’t give me a timeframe for when it would be fixed and that if we were hot, we should open our balcony door. Not really a helpful solution when it’s 90 degrees outside and hot air is blowing into your room. Our stay was very disappointing and not worth the money. If you can afford it, I suggest picking somewhere a little more expensive. The convenience will be worth the extra money. Please save yourself and go elsewhere.

TripAdvisor users rated this property 5 out of 5

BESTTT STAY

Valerie D on May 15, 2024

LOVE IT HERE! Oscar Bama is the best person for customer service he makes us feel like home our visit there was absolutely amazying he gave us the best places to go n told us alot about cancun very helpful when we ask for directions and he was more then happy to help if you go here ask for oscar! if u want to have a good time n get litttt ask for oscar he keeps ur drinks coming best waitress there thank god for him you wont regret hes the best man for the job! i would absolutely come again all the staff there r brilliant n amazying people Ricardo pep N Moises as well! the bartenders most genuine people made my stay even more fun shout out to all of them

TripAdvisor users rated this property 1 out of 5

Waste of money

Gary T on May 14, 2024

I would never ever stay here again. Old stinking resort. Air conditioning is terrible, never had a phone in our room. Like two outlets only. Cheap stay but not worth it. The pool area is too small for the amount of rooms there. I’ve stayed at nice resorts, this is not one of them.

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