All inclusive

Now Emerald Cancun

Cancun 3.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

Situated in the heart of Cancun’s Hotel Zone between the Caribbean Sea and the Nichupte Lagoon, Now Emerald Cancun will offer a unique experience that the whole family will love. This hotel is set on a beautiful white sand beach with crystal blue water and will feature rooms and suites with garden, lagoon and ocean views. Now Emerald combines the beauty of lush nature with modern world-class facilities. 

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

427

Rooms

Deluxe Garden View
415 square feet
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 4 guests in the room
Deluxe Garden View
415 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV

Deluxe Sunset Laguna View
415 square feet
  • 2 double beds
  • Lagoon View
  • No more than 4 guests in the room
Deluxe Sunset Laguna View
415 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV

Deluxe Sunset Laguna View with Balcony
415 square feet
  • 1 king bed
  • Lagoon View
  • No more than 2 guests in the room
Deluxe Sunset Laguna View with Balcony
415 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV

Deluxe Partial Ocean View
415 square feet
  • 1 king bed, or 2 double beds
  • Partial ocean view
  • No more than 4 guests in the room
Deluxe Partial Ocean View
415 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV

Deluxe Ocean View
415 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Deluxe Ocean View
415 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV

Deluxe Ocean View with Balcony
415 square feet
  • 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Deluxe Ocean View with Balcony
415 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV

Preferred Club Ocean View
415 square feet
  • 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Preferred Club Ocean View
415 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV
Additional details

Preferred Club Amenities:

  • Personalized check-in and check-out with concierge service
  • Preferred status and amenities
  • Access to private Preferred Club Lounge
  • Informational in-room tablets
  • Bathrobes and slippers
  • Upgraded bath amenities
  • Pillow menu
  • Complimentary computer access in Club Lounge
  • Upgraded mini-bar and room service menu
  • Daily continental breakfast service in the Preferred Club Lounge
  • Afternoon hot and cold hors d'oeuvres; exquisite desserts and fine liquors in the lounge

Preferred Club Honeymoon
638 square feet
  • 1 king bed
  • Oceanfront
  • No more than 2 guests in the room
Preferred Club Honeymoon
638 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV
Additional details

Preferred Club Amenities:

  • Personalized check-in and check-out with concierge service
  • Preferred status and amenities
  • Access to private Preferred Club Lounge
  • Informational in-room tablets
  • Bathrobes and slippers
  • Upgraded bath amenities
  • Pillow menu
  • Complimentary computer access in Club Lounge
  • Upgraded mini-bar and room service menu
  • Daily continental breakfast service in the Preferred Club Lounge
  • Afternoon hot and cold hors d'oeuvres; exquisite desserts and fine liquors in the lounge

Amenities

  • Child care services available ($)

Explorers Club

The Explorer’s Club for Kids, ages 3 to 12, features activities supervised by our Red Cross certified staff. The program is designed to entertain the little ones with different activities based on science, nature and exploration. At this fully supervised children's program, kids will enjoy the following:
• Arts & Crafts
• Indoor game room
• Storytelling and music
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Light snacks area for kids

Open from: 9 a.m. to 10 p.m.
Age range: 3 to 12

Core Zone Teens Club

Special activities for teen’s ages 13 – 17, The Core Zone features daily activities and a vast array of sports and games for teenagers. Teens can meet each other and chill out, while enjoying a variety of board games, video games and activities:
• Social events including disco mixers
• Snack bar with non-alcoholic drinks and snacks
• Video games: Xbox 360®, Wii® and Play Station®
• Ping-pong

• Billiard
• Air Hockey
• Football table
• Adults are allowed when accompanying their children

 

Open from: 11 a.m. to 7 p.m.
Age range: 13 to 17
The age range below will determine the quantity of children during booking.
  • Children ages: 3 to 12
Type Amenities
Scores Nightclub, Sports bar Dance floor, Live DJs
Moments Bar, Lobby bar Live music
Preferred Club Bar (exclusive to Preferred Club Members only) Bar, Lounge Bottle service, Food options available
Sushi Bar Bar Food options available, Open air
Splash Bar, Pool bar, Swim-up bar
The Reef Bar, Pool bar
The Sandbar Bar, Beach bar

All shows, nightclubs and attractions are subject to change.

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
  • Throughout the property

Internet

  • Business centre
Type of restaurant Type of cuisine Open for Additional Information
Barefoot Grill Snack bar American Lunch This venue may be closed or have reduced days of service during low season
Capers À la carte Italian, Mediterranean Dinner Dress code
Carnival International Buffet International Breakfast, Dinner, Lunch
Cin Cin À la carte Mediterranean, Seafood Dinner Dress code
Coco Café Café, Snack bar Coffee and Pastries All day dining
Paramour À la carte French, Mediterranean Dinner Dress code, Adults only
Spice À la carte Asian, Sushi Dinner Dress code
Tamarindo À la carte Local, Mexican, Sushi Dinner Dress code
  • Rooms: 427
  • Renovated in: 2019
  • Pets allowed
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
  • Yoga
Boulevard Kukulkan Km. 19.5
Hotel Zone
Cancun, Quintana Roo, Mexico 77500
13 km from CUN
  • Beach front
  • Private beach
  • 24 hour all-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited domestic and premium drinks
    • Unlimited international and domestic drinks
  • Pets allowed available ($)

AMResorts® will now be welcoming small dogs (22lbs. / 10 kg or less) at all Zoëtry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Please contact WestJet Vacations for details, restrictions and additional fees 1-877-737-7001.

Pools

  • Activity pools: 1
  • Adults only pools: 1

Water sports

  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Watersports centre: on site ($)

Other sports

  • Aerobics: on site
  • Tour excursions: on site ($)

Other activities

  • Arts and crafts: on site
  • Beach activities: on site
  • Daily activities: on site
  • Nightly entertainment: on site
  • 24 hour front desk
  • ATM available ($)
  • Baggage check
  • Business centre
  • Concierge
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry facilities available ($)
  • Laundry services available ($)
  • Medical services available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Valet parking
  • Wedding facilities available ($)

Location

Address
Boulevard Kukulkan Km. 19.5, Hotel Zone, Cancun, Quintana Roo, 77500, Mexico
13 Km from CUN

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 4 out of 5

10th Anniversary

121kristak (San Angelo, Texas) on Jul 03, 2022

We enjoyed our stay at Now Emerald. The views were incredible. Antonio at the desk took care of us at check in. He was so welcoming. Alex at the pool made sure we had what we needed! He was so helpful. Martha with activities is a gem. She truly loves her job and it shows. She was very motivating and made sure others had fun. I truly do not know where she gets her energy. Nala with activities was so kind. Daniel and Fernando were fun and informative. The resort truly has an excellent activity team! Mo (not sure how to spell her name. We shortened it) made sure we had drinks. She worked so hard. I believe it was Christopher was awesome at the beach. The beach was rough on most days. It was eroded. The sand was great. There are lifeguards and they did a great job keeping everyone safe. Food was good. All the restaurants were good. Favorites were Spice and the French. The only issue we had were stairs. My husbands knees are bad so with that said take note. The elevator to the rooms are great and wheelchair accessible. There are stairs to each restaurant. Stairs to each pool. If you go to the beach There are 5 sets of stairs to get to the beach. The next biggest climb is the buffet. If you don’t have the preferred package, your only option is the buffet unless you do room service. The breakfast was delicious with room service. I have seen mention the elevator was out to the buffet. There was no elevator to the buffet. Believe me if there was one we would have found it. Room was very clean. Overall it was a great vacation and recommend staying here unless you have mobility issues. We also took an incursion we booked with Isla Driver Robby to tour Isla Mujeres. Luis showed us the island. It was awesome.

TripAdvisor users rated this property 5 out of 5

Loved it!!!

Departure719249 on Jul 02, 2022

We had the best stay at Now Emerald! Some reviews may say it is outdated, but we didn’t care as I did not go to sit in the room and look at outdated decor. We got an ocean view room with a balcony and pool (worth the upgrade!!!) and spent our time at the adults only pool. Rigoberto was the absolute BEST!! He was two steps ahead of us ready with drinks that we didn’t even wish there was a swim up bar for us there. The adults only pool is the biggest pool and thankfully the least crowded which we loved. We ate at all of the restaurants except Tamarindo but Spice was our favorite! We did the buffet at Carnival for lunch and never left disappointed (they have so many options). The staff are attentive and we definitely would recommend it!

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