Overview
Situated in the heart of Cancun’s Hotel Zone between the Caribbean Sea and the Nichupte Lagoon, Now Emerald Cancun will offer a unique experience that the whole family will love. This hotel is set on a beautiful white sand beach with crystal blue water and will feature rooms and suites with garden, lagoon and ocean views. Now Emerald combines the beauty of lush nature with modern world-class facilities.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
427
Inclusions
- Daily activities
- Round-trip airport transfers
- Theme parties and entertainment
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Coffee maker
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Turndown service
- TV
- 1 king bed
- Lagoon View
- No more than 2 guests in the room
- 1 king bed
- Lagoon View
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Balcony
- Climate control
- Coffee maker
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Turndown service
- TV
- 1 king bed, or 2 double beds
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Partial ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Coffee maker
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Turndown service
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Coffee maker
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Turndown service
- TV
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Balcony
- Climate control
- Coffee maker
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Turndown service
- TV
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Climate control
- Coffee maker
- Concierge service
- Pillow menu
- Seating area
- Smoke-free
- Upgraded amenities
- Bathroom with tub or shower
- 24 hour room service
- A/C
- Alarm clock
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Turndown service
- TV
Preferred Club Amenities:
- Personalized check-in and check-out with concierge service
- Preferred status and amenities
- Access to private Preferred Club Lounge
- Informational in-room tablets
- Bathrobes and slippers
- Upgraded bath amenities
- Pillow menu
- Complimentary computer access in Club Lounge
- Upgraded mini-bar and room service menu
- Daily continental breakfast service in the Preferred Club Lounge
- Afternoon hot and cold hors d'oeuvres; exquisite desserts and fine liquors in the lounge
- 1 king bed
- Oceanfront
- No more than 2 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Climate control
- Concierge service
- Jetted tub
- Pillow menu
- Smoke-free
- Upgraded amenities
- Terrace with whirlpool
- Sparkling wine with chocolate covered strawberries (upon request) and a 25-minute massage at the Spa by Pevonia (Adults only)
- 24 hour room service
- A/C
- Alarm clock
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Turndown service
- TV
Preferred Club Amenities:
- Personalized check-in and check-out with concierge service
- Preferred status and amenities
- Access to private Preferred Club Lounge
- Informational in-room tablets
- Bathrobes and slippers
- Upgraded bath amenities
- Pillow menu
- Complimentary computer access in Club Lounge
- Upgraded mini-bar and room service menu
- Daily continental breakfast service in the Preferred Club Lounge
- Afternoon hot and cold hors d'oeuvres; exquisite desserts and fine liquors in the lounge
Amenities
Main
Beach
Pool
Barefoot Grill
Paramour Restaurant
Spice Restaurant
Tamarindo Restaurant
Capers Restaurant
Preferred Club Lounge
Location
Reviews
Hyatt neglected its customers
JC T on Aug 08, 2023
I was saddened and shocked that Hyatt not notify customers that the Now Emerald was closing its doors on August 1, specifically informing customers that the following basic client services would be compromised during my stay: building maintenance and cleaning, food/restaurants, activities and infrastructure. I selected the Now Emerald for nostalgia, and excitedly booked reservations to celebrate a seven-year commitment trip with my partner during July 27-31 in Room 233 at the Now Emerald in Cancun Mexico. I hadn’t traveled to Mexico for the past seven years and this sadly will be my last Hyatt stay experience. Where do I start my travel log? After a long travel day, I was excited to jump in the shower and begin the vacation. I quickly realized that there was no hot water for a much-needed shower. While the repair response was immediate, I had to contact the front desk shortly thereafter because the bathroom sink’s water was also not working. Again, the maintenance team was prompt in response and professional which was great because I spent the entire weekend vacation requesting their assistance. As I was eager to explore the hotel, attempted to secure my belongings (passport, money, etc.) in the safe, and quickly realized that the safe was not functioning. It couldn’t lock. Turns out that security would need to recalibrate the safe daily. Additionally, the air conditioning was nonfunctioning and remained at 65 F. It was freezing!!!! Maintenance attempted to repair the system but did not have access to new parts as the hotel was closing. So, we opted for no air conditioning leaving us in a sauna throughout the trip. I am not sure if the condenser pan was full, but we encountered a wet floor caused by the ceiling after our first morning that continued throughout the trip. Lastly, the room’s lock was replaced after recognizing that we spent the night in an unlocked room because the cylinder was broken. Despite daily room cleaning, there were visible signs of black mold throughout the room, especially the bathroom, which confirmed a lack of cleaning and maintenance. Notable maintenance neglect signs where the sink faucet was missing a cover, bathroom tub was painted, but still revealed stains, soap scrum and film on the shower doors and corners of the bathroom. Sadly, the horror doesn’t end there, our room opened to the pet relief area despite not having a pet. As far as building internet services, the Wi-Fi was sporadic. The batteries were missing from the remote on the tv and only one outlet worked in the room. While we were offered another room, it was next to the elevator and just as unkept after a quick tour. So, we braved it in our room for the duration of the vacation. Unfortunately, the issues did not end with our room. There was liter in the hallway that was not swept, lighting on our floor was low and excessive slip and falls hazards caused by broken floor tile. The restaurants were not any better. We were seated at tables with food crumbs and napkins used by previous guests. Dishes and glasses were worn and cracked. Much of the meals at the specialty restaurants arrived cold and inedible. We were hungry and missed dinner on most evenings. Luckily, we purchased chips and drink the complementary soft drinks in our room. The highlight of the trip was the excursions that allowed us time away from the hotel. Unfortunately, we realized that the lobby excursion agent and the pool excursion agent offered different prices. We were informed by hotel staff that they were the same company but after speaking with other guests were told that the lobby agent was more expensive (difference of 30%). It’s unfortunate that customer service is no longer the motivator with large corporations. It's money! Given that the hotel was closing, it would’ve made sense to central the customers to one area of the hotel to ensure cleanliness and building maintenance, but why treat customers like humans when we are cattle. What I was hoping to spend a peaceful weekend by the beach, but I’ve returned exhausted and worse than I left. Yes, I stubbornly stayed and know We should’ve left the hotel all together, but our stay was short. Alas, a return to the World of Hyatt is not in my immediate future.
Hello
Juan R on Jul 27, 2023
Stayed for a week, wonderful time, lots of food and drinks. There was entertainment and the servers were good especially Tito who was amazing. some servers look too busy and the food was good, could have been better. Overall it was a good experience.
Vacation Offers
-
Enjoy the world-class amenities and unsurpassed personal service that the resorts offer as part of the Endless Privileges®, Unlimited-Luxury® and Unlimited-Fun® offerings.
Punta Cana, Cancun, Montego Bay, Riviera Maya, St. Martin – St. Maarten, Cozumel, Huatulco, Puerto Vallarta, Liberia, Los Cabos, Curaçao, Ixtapa, Puerto Plata
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
