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Overview
Situated in the heart of Cancun’s Hotel Zone between the Caribbean Sea and the Nichupte Lagoon, Now Emerald Cancun will offer a unique experience that the whole family will love. This hotel is set on a beautiful white sand beach with crystal blue water and will feature rooms and suites with garden, lagoon and ocean views. Now Emerald combines the beauty of lush nature with modern world-class facilities.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
427
Inclusions
- Daily activities
- Round-trip airport transfers
- Theme parties and entertainment
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Coffee maker
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Turndown service
- TV
- 1 king bed
- Lagoon View
- No more than 2 guests in the room
- 1 king bed
- Lagoon View
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Balcony
- Climate control
- Coffee maker
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Turndown service
- TV
- 1 king bed, or 2 double beds
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Partial ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Coffee maker
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Turndown service
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Coffee maker
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Turndown service
- TV
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Balcony
- Climate control
- Coffee maker
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Turndown service
- TV
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Climate control
- Coffee maker
- Concierge service
- Pillow menu
- Seating area
- Smoke-free
- Upgraded amenities
- Bathroom with tub or shower
- 24 hour room service
- A/C
- Alarm clock
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Turndown service
- TV
Preferred Club Amenities:
- Personalized check-in and check-out with concierge service
- Preferred status and amenities
- Access to private Preferred Club Lounge
- Informational in-room tablets
- Bathrobes and slippers
- Upgraded bath amenities
- Pillow menu
- Complimentary computer access in Club Lounge
- Upgraded mini-bar and room service menu
- Daily continental breakfast service in the Preferred Club Lounge
- Afternoon hot and cold hors d'oeuvres; exquisite desserts and fine liquors in the lounge
- 1 king bed
- Oceanfront
- No more than 2 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Climate control
- Concierge service
- Jetted tub
- Pillow menu
- Smoke-free
- Upgraded amenities
- Terrace with whirlpool
- Sparkling wine with chocolate covered strawberries (upon request) and a 25-minute massage at the Spa by Pevonia (Adults only)
- 24 hour room service
- A/C
- Alarm clock
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Turndown service
- TV
Preferred Club Amenities:
- Personalized check-in and check-out with concierge service
- Preferred status and amenities
- Access to private Preferred Club Lounge
- Informational in-room tablets
- Bathrobes and slippers
- Upgraded bath amenities
- Pillow menu
- Complimentary computer access in Club Lounge
- Upgraded mini-bar and room service menu
- Daily continental breakfast service in the Preferred Club Lounge
- Afternoon hot and cold hors d'oeuvres; exquisite desserts and fine liquors in the lounge
Amenities
Activities for children and teens
- Child care services available ($)
Explorers Club
The Explorer’s Club for Kids, ages 3 to 12, features activities supervised by our Red Cross certified staff. The program is designed to entertain the little ones with different activities based on science, nature and exploration. At this fully supervised children's program, kids will enjoy the following:
• Arts & Crafts
• Indoor game room
• Storytelling and music
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Light snacks area for kids
Core Zone Teens Club
Special activities for teen’s ages 13 – 17, The Core Zone features daily activities and a vast array of sports and games for teenagers. Teens can meet each other and chill out, while enjoying a variety of board games, video games and activities:
• Social events including disco mixers
• Snack bar with non-alcoholic drinks and snacks
• Video games: Xbox 360®, Wii® and Play Station®
• Ping-pong
• Billiard
• Air Hockey
• Football table
• Adults are allowed when accompanying their children
Age ranges
- Children ages: 3 to 12
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Scores | Nightclub, Sports bar | Dance floor, Live DJs |
| Moments | Bar, Lobby bar | Live music |
| Preferred Club Bar (exclusive to Preferred Club Members only) | Bar, Lounge | Bottle service, Food options available |
| Sushi Bar | Bar | Food options available, Open air |
| Splash | Bar, Pool bar, Swim-up bar | |
| The Reef | Bar, Pool bar | |
| The Sandbar | Bar, Beach bar |
All shows, nightclubs and attractions are subject to change.
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Room
- Throughout the property
Internet
- Business centre
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Barefoot Grill | Snack bar | American | Lunch | This venue may be closed or have reduced days of service during low season |
| Capers | À la carte | Italian, Mediterranean | Dinner | Dress code |
| Carnival International | Buffet | International | Breakfast, Dinner, Lunch | |
| Cin Cin | À la carte | Mediterranean, Seafood | Dinner | Dress code |
| Coco Café | Café, Snack bar | Coffee and Pastries | All day dining | |
| Paramour | À la carte | French, Mediterranean | Dinner | Dress code, Adults only |
| Spice | À la carte | Asian, Sushi | Dinner | Dress code |
| Tamarindo | À la carte | Local, Mexican, Sushi | Dinner | Dress code |
Facilities
- Rooms: 427
- Renovated in: 2019
- Pets allowed
Health and wellness
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Yoga
Location
- Beach front
- Private beach
Meal and plan options
-
24 hour all-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited domestic and premium drinks
- Unlimited international and domestic drinks
Pets
- Pets allowed available ($)
AMResorts® will now be welcoming small dogs (22lbs. / 10 kg or less) at all Zoëtry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Please contact WestJet Vacations for details, restrictions and additional fees 1-877-737-7001.
Pools and recreation
Pools
- Activity pools: 1
- Adults only pools: 1
Water sports
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
- Watersports centre: on site ($)
Other sports
- Aerobics: on site
- Tour excursions: on site ($)
Other activities
- Arts and crafts: on site
- Beach activities: on site
- Daily activities: on site
- Nightly entertainment: on site
Shops and services
- 24 hour front desk
- ATM available ($)
- Baggage check
- Business centre
- Concierge
- Currency exchange available ($)
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry facilities available ($)
- Laundry services available ($)
- Medical services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Valet parking
- Wedding facilities available ($)
Main
Beach
Pool
Barefoot Grill
Paramour Restaurant
Spice Restaurant
Tamarindo Restaurant
Capers Restaurant
Preferred Club Lounge
Location
Reviews
10th Anniversary
121kristak (San Angelo, Texas) on Jul 03, 2022
We enjoyed our stay at Now Emerald. The views were incredible. Antonio at the desk took care of us at check in. He was so welcoming. Alex at the pool made sure we had what we needed! He was so helpful. Martha with activities is a gem. She truly loves her job and it shows. She was very motivating and made sure others had fun. I truly do not know where she gets her energy. Nala with activities was so kind. Daniel and Fernando were fun and informative. The resort truly has an excellent activity team! Mo (not sure how to spell her name. We shortened it) made sure we had drinks. She worked so hard. I believe it was Christopher was awesome at the beach. The beach was rough on most days. It was eroded. The sand was great. There are lifeguards and they did a great job keeping everyone safe. Food was good. All the restaurants were good. Favorites were Spice and the French. The only issue we had were stairs. My husbands knees are bad so with that said take note. The elevator to the rooms are great and wheelchair accessible. There are stairs to each restaurant. Stairs to each pool. If you go to the beach There are 5 sets of stairs to get to the beach. The next biggest climb is the buffet. If you don’t have the preferred package, your only option is the buffet unless you do room service. The breakfast was delicious with room service. I have seen mention the elevator was out to the buffet. There was no elevator to the buffet. Believe me if there was one we would have found it. Room was very clean. Overall it was a great vacation and recommend staying here unless you have mobility issues. We also took an incursion we booked with Isla Driver Robby to tour Isla Mujeres. Luis showed us the island. It was awesome.
Loved it!!!
Departure719249 on Jul 02, 2022
We had the best stay at Now Emerald! Some reviews may say it is outdated, but we didn’t care as I did not go to sit in the room and look at outdated decor. We got an ocean view room with a balcony and pool (worth the upgrade!!!) and spent our time at the adults only pool. Rigoberto was the absolute BEST!! He was two steps ahead of us ready with drinks that we didn’t even wish there was a swim up bar for us there. The adults only pool is the biggest pool and thankfully the least crowded which we loved. We ate at all of the restaurants except Tamarindo but Spice was our favorite! We did the buffet at Carnival for lunch and never left disappointed (they have so many options). The staff are attentive and we definitely would recommend it!
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