Royalton Chic Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

7100 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

A Fabulous Fortnight in a Gorgeous Hotel

Mark H (Gateshead, United Kingdom) on Oct 25, 2024

We spent 2 weeks in this stunningly trendy hotel. There is little to complaint about (which makes me a little confused as to why the hotel attracts so much criticism). We upgraded to Diamond Club and didn’t regret that at all. Having access to the quieter DC pool, access to a private DC lounge, top shelf liquor, our own butler (Victor, who was just the best) and being able to pre book the restaurants more than covered the upgrade cost. The room was fabulous. Large, and a great view of not only the lagoon (sunset view) but the beach as well (we had a corner room on the 15th floor - 21573). Strangely there was just one morning where we woke up and the floor was wet with condensation. The other 13 were just fine. The staff are really what makes the hotel so special. Everyone is so happy and more than willing to help you. The bar staff, the restaurant staff (Abraham in Hacienda - what a lovely man, and the female that works with him - sorry I can’t remember her name, was also lovely), the Vibe Team (Sabrina was always so cheery and would stop and chat with us all), and our course our lovely butler Victor who always made our 2 couples feel so special with champagne delivered to our room on a couple of occasions to celebrate a 10th wedding anniversary. He communicated so well with us via our WhatsApp group and couldn’t do enough for us. The entertainment was a bit hit and miss but I appreciate we visited out of season. When it was good it was great. Some disco nights were great. Some not so good but that’s just my musical preferences. The DC Lounge, whilst small, was great. We spent a number of afternoons in there, drinking cocktails and eating lovely tasty bites. The food was on the whole fantastic. The only restaurant we were disappointed with was Hunters. There was not an option for a filet steak and the next best, a ribeye, arrived over done and chewy. However, Vespa (their Italian) was absolutely stunning. We went 4 times and each time was amazing. Hacienda was also great although we just went once (try the Aztec soup - so delicious). We also visited Chopsticks on 3 occasions (once in a private room). The starters were the standout for us. Incredibly tasty. We also visited the restaurant on Level 18 which was also something that only DC guests could access. The first time was a set meal. It was great but because they squashed so many guests in, it was uncomfortably hot. The second time was a regular night and again the food was top notch and it was much less busy and more enjoyable. Finally, we paid extra for a Cloud 9 experience. Honestly, this was one of our highlights. 7 courses with wine pairings for each. It really was next level. The staff made us feel like celebrities. There was so much drama with each course. We were all so impressed. In summary, we’d definitely visit again. If only for the smell in the Reception area - just gorgeous. Thank you to everyone who made our holiday so very special.

TripAdvisor users rated this property 5 out of 5

Honeymoon holiday

amy l on Oct 23, 2024

We went to royalton chic Cancun for our honeymoon, we didn’t get the room we wanted which was a sea view room and we were disappointed in that but other then that it was amazing , the staff were just so friendly and incredible every staff member will go above and beyond to help you in anyway and are just so so helpful . We loved our stay here and will definitely be coming back , we went with the Diamond club and it was just amazing and so relaxing and a real treat , the food was absolutely amazing loved it one or 2 restaurants weren’t great steak house and chopsticks portion sizes were extremely small and not a great menu options . The buffet was amazing the chefs were insanely good and the waiters and waitresses were fantastic ??. The entertainment at night was phenomenal we will definitely be coming back

TripAdvisor users rated this property 3 out of 5

Fantastic……but for the young

Patricia M on Oct 21, 2024

It’s our third trip to Mexico and we thought we would give Cancun a chance…. Big mistake….but our mistake. This hotel is absolutely fantastic. Rooms, beach, food…..no problem experienced really….but both in our mid sixties, although young at heart feel ancient …..and invisible. The place is taken over by young, loud Americans. They appear to get preferential treatment in the bar areas. It is at the bar areas we feel particularly invisible….im not sure if it’s the English they don’t like…..or the older, less attractive visitors. The waiters in the restaurant are very attentive….but they do have their own areas to serve so we are not ignored like at the bars. When we ask a question the staff are most helpful….its just really the bar area. They will skip by you to serve someone who has just arrived at the bar. You have to make your presence known,, It’s not because we don’t tip…..we do…… We cannot fault this hotel….apart from the waiters……but if you are young, and attractive, especially American, you will be fine. It’s an extremely noisy hotel….great party feel…..as said it was a bad choice on our part. …. It won’t stop us visiting Mexico, but will stick to the quieter resorts where it feels more like you are on holiday…..here it’s been like a city break but with a fabulous beach. The lakeside view is fabulous….but this front of the hotel has a busy dual carriageway running along. Busy, busy….will feel like another holiday for some peace and quiet…… As said…..hotel just fantastic…..and the food, wow…. Only problem is our age…….plus whatever problem the waiters have with us,,!,,

TripAdvisor users rated this property 5 out of 5

Best place to stay in Cancun

Julie C on Oct 21, 2024

Booked a week here to celebrate my birthday. This hotel was the perfect choice! It is a party hotel but you can party as much or as little as you like. Booked Diamond Club and spent days on the beach with drinks brought over to us, just a few steps and we were in the crystal clear turquoise sea. Lots of food options. Had breakfast & lunch at the buffet which was lovely, the Mexican and Italian restaurants were great, though the steakhouse was disappointing. Also had a free hydrotherapy session which was so relaxing! Thanks to our butler Gilbert who gave us lots of help & advice & was always there when needed. Also a shout out to Luis who kept us supplied with drinks on the beach and was so friendly and helpful! Would definitely recommend a stay at this hotel & I can’t wait to be able to return!

TripAdvisor users rated this property 5 out of 5

Amazing Experience at Royalton CHIC Cancun

Alan T on Oct 19, 2024

Our stay at Royalton CHIC Cancun was nothing short of incredible! From the moment we arrived, we were warmly welcomed by the staff, especially Uziel Romero, who went above and beyond to ensure our comfort throughout the stay. Uziel’s attention to detail and friendly attitude made us feel like valued guests every step of the way. A special shout out to his boss, Montse, for running such a fantastic team! The service was impeccable, and the hotel’s luxurious amenities, breathtaking views, and vibrant atmosphere made our trip truly unforgettable. I can’t recommend this place enough, and I look forward to coming back for another wonderful vacation!

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