TripAdvisor Traveler Rating

This resort is beautiful with exceptional service and friendly staff. All the amenities were in close proximity to reach to. You must get the ocean view! I recommend getting a spa treatment as the facility is top notch. Ask for Ruby to get the best deep tissue massage! When we tried the Diamond club for one night, our Butler, Gilbert, attended to all our needs, even though you didn't think you needed it, he knew better! I loved that courtesy. The gym was modern and set up facing the ocean which was beautiful. The beach was beautiful clear waters and swimmable most days, as some days the current was rough. Overall I would come back to this hotel.

Amazing experience from the begining to the end. The entrance and check in area looked amazing walking in with a great perfume smell (I literally thought it was a person's perfume before realising it was the hotel scent) The diamond lounge was a nice area to get premium drinks and little mezes though the day. Our butlers Samara and Esteban were second to none! They always made time for any requests or also for a conversation. They were super welcoming and you will be in utmost luck if you have either of there's two as your butlers. They were much more than that, and assisted with providing information on the area, activities but also helped with packing my suitcase the day before departure. Rooms were very clean. Some days were a little longer than others to be cleaned but I raised this with another butler, Rosa, who wasn't even ours but she helped out in the evening whilst Samara and Esteban was off. Cocktails are nice some much more than others. Food in Vespa was great but was not a fan of the steak house. Beach is phenomenal and super close to the hotel as well. All in all a 9/10 experience.

Outstanding Over the Top Iran and Sandra provided excellent service We're very helpful The food the Actively was to my liking ??????????

Stef and Daniel were superb butlers-were outstanding-handling dinner reservations, getting extra blankets, and even helping to recreate a special 10 year old photo in memory of a loved one. Their warmth truly made them feel like family. Beach butlers- Carlos and Santiago had chairs, towels, and umbrellas set up each day, and Ana, our waitress appeared right on time with drinks and food, all offering exceptional service. Great vacation!

We just returned from an amazing all-inclusive getaway in Cancún and couldn’t be happier with our stay. We upgraded to Diamond Club, and I highly recommend spending the little bit extra. The premium drinks alone made a noticeable difference, and the dedicated areas and service really elevated the whole experience. A special shoutout to our butler, Gilbert, who was absolutely fantastic from start to finish. He checked in regularly, handled every request with ease, and even helped plan a birthday surprise that made the trip extra memorable. Truly exceptional service. The gym was clean, modern, and surprisingly well-equipped, which was a great bonus. If I had to give one piece of constructive feedback, it would be about the elevators—they can be slow at peak times, so just mentally prepare for a little patience during busy hours. Overall, we had a wonderful time and would definitely return. The Diamond Club upgrade, great service, and beautiful resort made this trip exactly what we hoped for.