Disneyland Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 3.5

3605 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Expensive but for our first trip - worth the money

WorldTraveller444444 (Clarabow87) on Jan 28, 2023

We had a king room in the Adventure Tower. We were next to the elevator but did not find our room noisy and it was a good location to get in and out of the hotel. The entrance through to security from just outside the adventure tower is really helpful to save some time in the morning. Room was in good condition, comfortable and loved the subtle Disney touches and magic headboard (light and sound effects). The theming in lobby areas is retro and nostalgic for the innovation and design of the parks. The construction of the new DVC tower was not disruptive for us. We used the pool twice- it was heated and a nice way to cool off in the middle of the day when it was quite warm. The loungers are comfortable and the pool side service friendly and efficient. The cocktails were well made! Concierge and check in were polite. The team helped us secure an on the day reservation for a dessert party for World of Color. The 30 minute extra admission time was good but I feel could be a bit longer? 45mins? It was expensive - but for our first trip to Disneyland California (we have been to Paris and Orlando many times) it was worth it to us.

TripAdvisor users rated this property 5 out of 5

Great Hotel, Great Location

darbjustic (Albuquerque, New Mexico) on Jan 24, 2023

Many-time visitor to Disneyland, first time stayer at the Disneyland Hotel. Pros: Early Entry! 30 minutes early is a game changer for the parks. It is very close to Disneyland. Fun views of the parks if you want. All-encompassing Disney vibe. Music, service, grounds. It keeps you "in universe." Lightup headboard with a lullaby lamp. Very fun. Cons: Expen$ive. It's Disney. You can stay in other walkable hotels for half the price. No breakfast included.

TripAdvisor users rated this property 5 out of 5

Family favorite

Sarah F (Seattle) on Jan 20, 2023

Pros: Location, on site restaurants, on site parking, friendly staff, clean and spacious rooms Cons: A little spendy We stayed in August after completing a stay at another hotel. Traveling with kids can be a lot and as soon as we walked in the door we felt a giant sigh of relief. The service is so amazing. We splurged for club level and arrived at 1pm. They stored our bags and a cast member escorted us to the E Ticket lounge. We lounged in air conditioned comfort and enjoyed mimosas, beer, snacks and views of downtown Disney and the parks while we waited for our room to be ready. We didn't wait long - it was ready around 2:30pm. The room was well appointed for a family, we were in the Adventure Tower so the rooms are a little smaller than Frontier tower but they are still spacious and clean. There were 2 queen beds, and a sofa chair. The bathrooms are spacious as well and they give you plenty of towels, pillows and extra blankets. I love that they zip tie the extra bedding so you know it's clean. Mousekeeping staff is so sweet here - even when we asked them not to clean, they just couldn't help themselves and always tidied up our room and did fun things for the kids. We had a premium view room - and our 3 year old loved watching the fireworks from his sofa bed at night (talk about spoiled). The E Ticket lounge was a nice treat and with the money we saved in the parks from eating/drinking in the lounge we probably came out pretty close to flush. Yes, the pools get crowded but if you're patient you'll be able to snag a chair or 2 eventually even on the busiest August Saturday. Are there less expensive hotels in the area? Yes, of course, but doubtful they will be as clean, comfortable and fun. This is a family favorite and we are looking forward to returning some day. Pro tip - tiki sams bar has dole whip floats and you can order them at the pool!

TripAdvisor users rated this property 3 out of 5

Retro nostalgia worth experiencing once, location great, but this is a very basic hotel

syntheticzero (Los Angeles, California) on Jan 16, 2023

The first and probably last time I'll stay at this on-property Disney hotel. Not because the experience was particularly terrible, but it is really not worth the price. I grew up in Los Angeles and came to Disneyland many times; usually just driving from home in the early morning. I have to admit being a little bit curious about staying in the legendary Disneyland Hotel, part of the original resort concept of Walt Disney. In some respects it doesn't disappoint: the styling is retro and fits the time period the hotel was built, there are of course Disney touches all over, here and there, you get a 30 minute head start on entering the park, etc. But, let's get real - I paid $423 for one night here, except that I bought them via Underground Tourist, a Disney specialist third party vendor, and when I arrived, lo and behold, I found out they had cancelled my reservation for no apparent reason. Not only that, but they hadn't refunded my prepaid night. This of course was not Disney's fault, but of course with my family there I did have to shell out the full night's cost of a standard room at the front desk, which came to over a hundred dollars more, greatly increasing the price difference between this room and a room at one of many decent hotels nearby, such as the Hyatt hotels I usually stay at. Got to the room, pleasant enough, but basically at the level of a middle of the mid mid-tier hotel. One of the sheets on one of the beds had a stain on it. All the fixtures and so on were dated (which wasn't necessarily bad for that retro feel), but the plumbing was also dated: taking a shower before bed, the water temperature kept changing from hot to cold and back, just like hotel plumbing used to back in the old days. The location is indeed convenient, near Downtown Disney, which is a nice plus. It definitely is much more proximate to the park than the Hyatt hotels I usually favor. But the actual hotel experience itself is nothing special, ESPECIALLY when your discounted reservation got cancelled for no apparent reason and you're paying over half a grand for one night. Overall - I'm glad I stayed here for once, just to get a taste of that original Disney hotel concept. But honestly I don't think I'll do this again. I can get a better hotel for much less money and just have to walk a bit to get to the park itself, or take an Uber or something (in fact, hotel + Uber would be much, much cheaper than the cost of this hotel).

TripAdvisor users rated this property 1 out of 5

Don’t stay At Disneyland Hotel!! 0 help is available!

Lisa G on Jan 14, 2023

Where do I start! I mailed a package to the front desk United States post office several weeks in advanced it was a box containing approximately 45 van Holtens pickles. Why you ask would I send so many? were a group of 6 in the parks they’re outrageously priced! My package came I have proof! Upon checking in I discovered my box of pickles was missing! 1st of all they tried telling me they didn’t receive it! Totally not true, as I have the mailing slip that it was delivered! Next I was told that the box was destroyed, upon arrival! Then I was told sorry! The cast members claim they threw it away! Let’s be real they ate my pickles! They gave me a credit of200.00 not enough compensation for all the hassle I went through! Moving on my 3 bedroom suite bathtub was not working properly! I notified cast member’s the problem never got fixed! For 1,800 a night I expect a working bathtub! Let’s move on to the next huge issue! I was promised a microwave in my room! I did not have one! So again my basic needs were not meet! The frustration is real! 0 care or concern for their screw ups! Not to mention on the 4th day of my stay, the maid gave me a filthy microwave out of their work room! Totally disgusting I wanted it out of my room immediately, because it had food, and open bag off coffee in it! I’ve called the health department, and the hotel repeatedly to fix the issues while I was a guest! Nope 0 got done!!! I will be filling complaints with everyone who has anything to do with Disneyland Hotel! Totally unacceptable !!! Then they gave me a credit , but charged me again for the same thing, I already paid for! I will be writing written correspondence with them, and Walt Disney Travel who I booked the room with! Go some where else!!! Stay off property motel 6 would have been better than what we had! Hugely disappointing experience! You bet I’m looking in to action asap! I’d give it a big fat 0 if I could!!!!! Run!!!! Go to anywhere but here! I will add photos asap!

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