TripAdvisor Traveler Rating

I loved this hotel. Comfortable, clean, quiet..... It is overpriced, even for Disney. The restaurants onsite are good (not spectacular). The pool is fun--saltwater. The rooms are quiet! To get to the parks, one must walk through Downtown Disney, 10-20 min walk. The monorail also runs, but only from Tomorrowland. I did Disney science....it is a shorter walk from the Pixar hotel to the Downtown Disney entrance than from the Frontier tower at the Disneyland Hotel. The Pixar hotel also had better selections at their breakfast place and the theming was good. If I come back (my home park is DisneyWorld), I would book Pixar or Best Western Plus on Harbor Blvd. Especially since the Disneyland hotels took away any extra magic hours! The only benefit they give is a lightning lane....and it isn't even an individual lightning lane.....just a regular one....so you can go ride toy story mania---whenever you want.

I love staying at this hotel. This trip was special due to a niece’s birthday and graduation. We splurged for club level and WOW! They redid the E ticket lounge and it’s amazing! The staff are so friendly and the snack selections are great. The room was nice and big, the beds and pillows are always so comfy I get a good night sleep. The only drawback now is that you don’t get early entry anymore, but you do get a lightning lane to use anytime on any ride that has lightning lane. The Disneyland Hotel has all the special Disney touches and it will always be my #1 pick. Thank you for another wonderful stay!

Had an amazing stay at the Disneyland Hotel! Loved the pool, easy walk to Disneyland, and the Tiana themed room. As a big Disney princess fan, it made the experience even more magical. Would definitely stay again! I totally recommend this place to all who are looking to stay on Disneyland property and are willing to walk to and from Disneyland. This place was just amazing.

Great recent experience at the Disneyland Hotel!! Came to Disneyland to celebrate our grandson's 5th birthday. Wanted to stay at a Disney Resort but wasn't sure we wanted to come back to the Disneyland Hotel. We stayed at the Disneyland hotel a few years ago and the experience was terrible. Disney was offering a great deal on their rooms and park tickets. 30% off!! So thought, yes, let's book it So glad we did. What a different experience this time around. As we wanted to go straight to the Parks on arrival, we ordered food from Van's to be delivered before our arrival. Highly recommend doing this as Disney has a room to hold your food and a refrigerator to hold cold items. When you arrive at the hotel, there are bellmen and an outside reception desk. Go there to inquire about your groceries. After we checked in (we had already prechecked in online) We immediately secured a bellman to bring our groceries to our room. He walked with us to our room and along the way, gave us some great tips about the hotel & pools Booked a Premium View room. Received a room on the 9th floor in the Adventure Tower. Great view of the pools. Room was exceptionally clean, well appointed. Had a refrigerator & Keurig coffee maker. Highly recommend staying here!!

Our stay at the Disneyland Hotel started in the worst possible way, and I feel obligated to warn other travelers about our experience. After 12 hours of travel, including two flights and the commute from LAX, my family arrived completely exhausted. All we wanted was a shower and some sleep. Check-in itself went smoothly, though our reservation required switching rooms after the first night (one cash night followed by five DVC nights). The cast member did try to help us avoid moving rooms, which I appreciated. Unfortunately, things went downhill the moment we entered our room in the Fantasy Tower. The room was extremely underwhelming for a hotel charging over $700 per night. Unlike Disney resorts in Florida, there were virtually no recognizable Disney touches. The room felt dated and generic—old carpet, bland wallpaper, and décor that looked like it belonged in any off-property hotel. We later learned the Fantasy Tower rooms haven’t been updated like those in the Adventure Tower, and it definitely shows. Still, we were tired enough to overlook the dated room—until we walked into the bathroom. The bath mat had a large gray stain on it that looked like mold. Worse, there appeared to be fecal matter smeared on the bathroom door. The door handle also had a white crusty residue on it. At that point, there was no way we could ignore it. Around 11:30 PM, after a full day of travel and with our 10-year-old daughter exhausted, I went down to the front desk to report the issue. I was told housekeeping would come, but when I asked how long the wait might be, the response was simply “I don’t know.” No effort to check. No attempt to expedite the situation. Trying to be reasonable, I asked if they could provide cleaning supplies so I could quickly sanitize the bathroom myself so my daughter could use it and go to sleep. The suggestion I received was to buy antibacterial wipes from the gift shop and get reimbursed later. At that point I asked to speak with a supervisor. I was repeatedly told by two cast members that there was no supervisor available. When I asked when one would be available, the answer was again “I don’t know.” Even asking about the next morning got the same response. It took four cast members gathering around the desk before someone finally told me that a supervisor named Brie would be available in the morning. Ironically, the first person who actually provided the level of service I expected from Disney wasn’t at the front desk—it was a Housekeeping manager who approached me during this exchange. She was professional, apologetic, and immediately asked to see the room so she could resolve the issue. Within about 10 minutes, a housekeeper arrived and cleaned the bathroom so we could finally shower and use it without staring at fecal matter. While I appreciate the professionalism of the housekeeping manager and the cleaner who ultimately fixed the issue, it’s extremely disappointing that: A room in this condition passed inspection in the first place Front desk staff seemed unable or unwilling to escalate the problem Guests paying premium prices were told to buy their own cleaning supplies For a hotel with the reputation and pricing of the Disneyland Hotel, this experience was unacceptable. Travelers should be aware that not all rooms are updated and that cleanliness and service may not meet the expectations you’d normally associate with Disney.