i had the best time room was very clean pool was excellent with slides three or four pools it was fantastic im going again everything from checking in to going to disneyland was so spectacular im booking another trip i had the best time of my life the check in was easy and they were so nice to us i loved every minute of my stay at this hotel best trip ever
Only stay here for easy Disney access
(New York City, New York)
Sep 04, 2021
The only reason to stay at this hotel is for easy access to Disneyland. We stayed here for the magic hour in the park however that is not happening anymore..We came from an extremely luxurious hotel in Cabo so that doesn’t help our review however they could do better..The rooms are totally ok for a family of 4. The pool is so basic, not enough seats and food is terrible fried rubbish you find all over the park. They should make this pool fun like the Disney theme portrays!! The other concern is COVID. There is no distancing (crammed in better described the pool area) and the disclaimer at the front passing on responsibility says it all.
Aug 29, 2021
We enjoyed our stayed so much, room was great, very clean, we could see the fireworks, it was quite and so close to walk into Disneyland! I can't wait to return, this is our favorite hotel in the area.
Nice Hotel but Horrible Housekeeping
Aug 11, 2021
My son & I stayed for a week, July 29-August 5. We checked in at 1:45 & our room wasn't ready and they said they'd text when it was. That was fine, however, they never texted. By 4:30, I called & they claim they texted at 3:50. Not the case cuz I had my phone in my hand the whole time waiting. Turns out the following morning I turned my phone on & they texted at 3:01AM..Whatever!! Not happy about that! Room was nice. They did tell us that maid service was every other day but to call if we needed towels. Again, I was fine w/ that. Out of the week we were there, they made the beds (2 Queens) once. They never vacuumed or took away used wash cloths or towels. There was hair on the floor which got kind of gross. I do have long hair, but I feel they should have vacuumed when they came. I felt awful getting into a bed that hadn't been made in a week, & sheets not changed at least once.
Pool service was awful. When she finally got around to taking the order, she took forever to bring them. I had seen her go into the cabana for like 10 minutes with our drinks on her tray, By the time I got my drink, it was all watered down. We had wanted an order of fries. Who doesn't serve regular fries?????? Only thing she offered us was sweet potato fries which we don't like. We did get them an asked for ranch dressing & the dressing was warm.. I was not going to take the chance of getting sick from having bad dressing. What an ordeal!!!
My other complaint was no laundry facilities.. We had to walk to Paradise Pier and it really isn't close. That was really a pain.
The hotel itself is very nice but far away from the parks. I guess if the Monorail was operating it wouldn't have been such a long walk.. I don't think I'll stay here again. I was just so disappointed in the service we received. For paying so much to stay there, all this shouldn't have been.
Worth the money to stay here
Aug 06, 2021
We had a great time staying in the Fantasy Tower of the Disneyland Hotel. Our room was good sized, 2 queen beds, a desk/chair, decent sized area for the bathroom with an additional mirror/vanity. We also had a nice view of the pool area. My daughter loved the musical headboard and lights, and we all thought the Mickey themed bathroom was cute. The air conditioning in the room was also really great, especially after being in the hot sun all day.
The best part about the hotel was the staff. Everyone was so nice and helpful, all the time, from the bell staff to the front desk to the severs at the pool. We were also able to swim for a little while at the pool after we checked out of the hotel, which was a nice way to extend our trip a bit! My only complaint would be that with the monorail not running right now, the 1/2 mile walk back and forth from the parks was long at the end of the night! I will definitely stay here for many future trips to Disneyland.