TripAdvisor Traveler Rating

I had the misfortune of staying at the Disney Hotel recently, and I can confidently say it was one of the worst hotel experiences I've ever had. The biggest issue? No hot water for showers. We were told they knew about the problem but did nothing to fix it. We were even scheduled for early entry, which we missed due to this ongoing issue. I tried to get in touch with the manager, but they never called me back till late that night. Engineers came to check the room and claimed there was no problem. However, when we tried again later that night, the hot water issue was still there. I called for service and waited 40 minutes with no response—absolutely unacceptable. After a long day at the Disneyland parks, there’s nothing worse than returning to your hotel, exhausted and ready to relax, only to find there’s no hot water for a shower. It’s a horrible feeling. In the end, we canceled our request and just went to bed. For the price point, this is beyond frustrating. It’s clear they’re aware of the problem and simply don’t care. Horrible customer service, poor management, and no accountability. Avoid this place if you value basic amenities like hot water.

Stayed 3 nights for the Christmas holiday. The shower had absolutely no water pressure and very little water coming out of the faucets. Could not wash my hair due to little water coming out of the shower head and barely enough to take a shower. I called guest services and they sent up an engineer. The engineer said the room had the correct water pressure. The sinks have a horrible smell that comes out of them which smells up the entire bathroom. The room itself was fine but paying over $900 a night (with tax), you would think Disney could provide water for a decent shower. It must be another cost saving approach by Disney. I question myself why I keep coming back to Disneyland. It's not what it used to be when my daughter was young and appears it will never be again. Each year seems to get worse. Very disappointed. The hotel seemed empty so perhaps others are finding different accommodations like the Westin which is one-third the price and you can take a shower and wash your hair.

Fantastic hotel with big clean rooms and great location for Disney. We checked in through and were able to unlock our hotel door on the Disneyland App. The process was simple and smooth, we did have an issue with the gates around the property though as the app wouldn’t work so we visited the main reception in the Fantasy Tower and they provided a card key. The reception was very polite and apologetic and it only took a few minutes to sort out. Apparently there is a slight issue with the app where that can happen with App check in. We had the Deluxe Studio - Preferred View room in the new Villas at Disneyland Hotel DVC Tower overlooking the pool. The room itself is very spacious, clean and modern. Simply can’t fault the room in any way, all the little things like sockets and mirrors the room had in abundance. The room was decorated with a few nods to Princess and the frog, the room came with a fully fitted kitchen and large dining area. There’s a couch which folds out into an extra bed and a separate bedroom with a bathroom ensuite in addition to the regular bathroom in the room. The room also has an outdoor Balcony with seats and an outdoor table where you can see the large pool area. The hotel does consist of 4 towers and the footprint of the hotel is quite large so can seem busy at times however it is very well laid out and there are plenty of sections filled with bits to explore and it consists of a few food and drink locations to take advantage of such as Goofys Kitchen which is the character dining location, Tangaroa Terrace which is the outdoor quick service restaurant, Trader Sam’s Tiki Bar, Palm Breeze bar and The Coffee House(which was being renovated while we were there). We visited Trader Sam’s which was great and on par with its East Coast counterpart. One place on property we were disappointed with though was Terrce, we Moblie Ordered our food in order to take it back to the room and were told to collect our food as it was ready for pick up only to wait another 35 minutes in the restaurant for the food to be ready. All the while people came in and ordered at the counter the same food and got it within 5-10 minutes. Pretty frustrating and a bit of a let down so I would probably advise to go in and order instead of using the app. However the hotel is next to downtown Disney, less than 5 minutes walk, so this can allow you to pop over and grab food from any of the outlets there in no time at all which we did a few times and something I would recommend. If you are staying in the area I would 100% recommend and you would not be disappointed. I think you could stay just a few nights and enjoy downtown Disney and the hotel facilities without going to the parks and have a great time. It wasn’t just a great Disney hotel but an excellent hotel full stop and even non fans of Disney would be delighted to stay in it.

We recently stayed here and we having a good time. On the second day we decided to go to the room and nap so I put up the do not disturb sign. Just as we’re about the dose. We woke up to hotel staff coming in the room. I immediately check to see if the sign has fallen down when I got to the door, but saw that it was still there and looked up at the staff and they said sorry we were checking to see if anyone was in here. We thought it was totally strange and wondered if they came in the day before too. In the morning, I went down to talk with the manager and let them know that hotel staff came out of room when we had to sign up and the manager was pretty blasé and said that that is totally normal. So if you’re planning on staying here, just know that the staff will come in no matter what.

Expensive and overpriced? Yes. Worth it, if your priority is to stay in the bubble. Clean and well themed without being over the top. Very friendly and helpful staff. Amazing pool. Extremely convenient to enter the park via monorail. It is a short walk to DCA. There are closer hotels on Harbor Blvd. walking through downtown Disney is much more pleasant. Disneyland Hotel feels more Disney than Grand Californian although it is not as convenient. We stayed in Frontier tower and were worried about being far away from the downtown Disney. It is all very close. The hotel grounds aren’t that big. It was magical to be assigned a room with a lovely view of the pool.