TripAdvisor Traveler Rating

We stayed at the beginning of September and we were looking forward to using the pool and specifically the Monorail waterslides. We had no idea that there were so many renovations going on. The slides were closed and they’re still constructing the DVC Palette Pool. That entire zone is under scaffolding. There was also construction fabric around some of the Tangaroa Terrace building and Mickey’s wizard hat that serves as the entry area from Downtown Disney. The price of the hotel is insane so I wish were knew ahead of time. We were talking to someone at the front desk who happened to mention in conversation that we could use the pool at the Paradise Pier hotel. I’m glad we struck up a conversation with this person because we weren’t initially informed that this was a possibility. We spent half the day at that pool to use their water slide. Just bring your room key. It’s nice there but a lot smaller that the Disneyland Hotel pool. We stayed in the Adventure Tower and did wind up with a room with a view of the fireworks which was fantastic and a highlight of our stay. There is a dedicated TV channel which plays the music for the fireworks. The room was spacious and we loved the fireworks headboard with accompanying music. The bed was a little saggy but comfortable enough. I would imagine the pool area during the summer can get packed. We had to hunt down chairs and that was post-Labor Day. It’s nice to get food and beverage service poolside but there are food runners separate from the order takers. The food runners weren’t always sure what orders were going where and our food was given to a group nearby and then we were delivered something that we didn’t order. I wish they could come up with a better system - like a table or chair number to leave in view of the food runners. (Food & Beverage Management please take note. This would be so much better than waiting at your chair for workers cruising around the pool deck with brown shopping bags.) If we had to do this over, I probably would have booked the Grand Californian Hotel unless they have construction going on as well. It doesn’t seem to be advertised so who knows. Overall we still had a lot of fun staying there. Each of the towers has distinct theming and we checked them all out. We loved the Big Thunder Mountain Railroad model in the lobby of the Frontier Tower and the pioneer Mickey landscaping outside. I’d like to go back at some point when everything is up and running. (FYI: There is a coffee shop open from 6am-4pm by Goofy’s Kitchen, a small shop with snacks inside the hotel (Fantasy Tower), as well as a quick service cafe in the Tangaroa Terrace building.)

Horrible hotel and customer service. The pool was under construction which we had booked an extra day to spend at the pool. They didn’t tell us at check in about the construction or that there was another pool available for our use (they told us this when I complained at check out and we’re not apologetic at all that no one had mentioned the brand new pool at the low budget hotel was available for our use). We booked a suite but there was no door between the main room where the kids were and the bedroom/bathroom which was the whole point of paying for a suite so that we can be up after the kids go to sleep. The carpet in the room was dirty and sticky. Overall miserable experience. Won’t be going back

My survey expired so I thought I’d leave my thoughts here. We love coming to the park with our 8 and 10 year old daughters and lately the last few times we have been, we stayed at Disneyland Hotel. Immediately after checking in we noticed hair on the ground around the toilet area and someone’s used, discarded contact lens on the ground in front of the vanity. I actually stepped on it and it was off putting. While this might seem trivial, it kind of grossed us out, especially paying close to $700 per night (3 night). I’ve worked in hotels and resorts my whole life and if I can make a suggestion. Not sure how you can go about it, but if the housekeepers wore eyeglasses, or some sort of corrective vision application, they may see these details that are easy to miss from the naked eye. Again, easier said than done. It worked in my hotel, and maybe it can work for you. I think the room rate, overnight parking, etc puts this in the category of ‘luxury’. Let’s get the details squared away. Thanks

Stayed here with the family at the end of last month and had a great time. It is great for the access to the parks and the place has a really nice feel to it. We like to also relax by the pool and, because of construction work, there were not many sunbeams available in comparison to the amount of guests in the hotel. This was my only negative with the whole experience. Otherwise great and would definitely recommend.

We stayed in Frontier Tower. Of all the Disneyland hotels this has the most Disney touches (e.g. the castle and lit up firework bedheads with accompanying lullaby, the firework and mickey carpets etc) but they remain somewhat subtle. The biggest disappointment was that the monorail slides were closed for refurb. They said we could use the Pixar Pool at Disney Paradise Pier which is a 5 minute walk away via roundabouts and roads etc. The monorail itself was also out of action. This was a disappointment as it was really hot on the days we were there so meant to get to the heart of Disneyland around the Castle/Tomorrowland/Fantasy Land was a 15+ minute walk each way as opposed to a ride. If I'd known the above two aspects I'd probably have spent the extra to stay at the Grand Californian which is 5 minutes closer to Disneyland and actually right on the doorstep of DCA. The hotel is expensive but the early half hour you get in the morning is valuable in terms of low crowds (note that from January only one of Disneyland or DCA will have early time on any given day). On our day the parks opened at 8am, so early half hour started at 7.30am. Security opened at 7am. We joined the queue at 6.50am and were through security by 7.10am so made it through in time for the early opening. We were there in late August mid-week after local schools were back in term.