Disneyland Hotel reviews
3687 TripAdvisor reviews
Lot of walking very little luxury
timo562 (Georgetown, Texas) on Mar 14, 2024
The hotel isn’t bad and the service is ok. DO NOT VALET ITS A TOTAL MESS. Bellhop was okay and will store bags if you are going to the park after you checkout. The hotel is older and has some things wrong, had issues with hot water, multiple outlets and phone. WAY OVERPRICED, Grand Californian is better but both are low 3 star at best. TON OF WALKING, it’s far like 5 miles of walking per day it’s crazy
Have a magical stay .
marisoll777 (Windsor, California) on Mar 13, 2024
From the food to how clean the rooms are , this hotel is amazing. Whether you are a Disney fan or not , this hotel offers so much . The lobby is full memorabilia, the pools are so nice and the access to parks via the monorail, which drops you off at tomorrow land , avoiding the crowds at the entrance ,is so convenient. I love walking into my room and hearing “When you wish upon star” and seeing Sleeing Beauty Castle light up above the bed, so magical. The room service was really yummy. The staff is so helpful and knowledgeable. I have stayed twice and can’t wait to go back again.
No hot water. No one cared
JB C on Mar 11, 2024
Unfortunately, I was hoping the hotel would resolve the issue in the 2 months since I stayed but alas no one ever reached out. Stayed 2 nights. No hot water both days. Engineering came to try it, they got hot water for a second, told us it worked. We said, it last about 30 seconds and it goes cold. They didn't wait or try that. Called the next day again, no hot water, no one ever showed. Having to shower in freezing water doesn't give you a relaxing get away. Customer service just isn't there. So sad. We love Disney but I think I'll have to skip the hotels and park again.
Clean rooms, beautiful hotel, friendly staff
jtilt2008 (Portsmouth, New Hampshire) on Mar 10, 2024
We had a wonderful stay at the Disneyland Hotel. Check-in was a bit chaotic, but the line moved quickly. The rooms are a bit dated but exceptionally clean and well-maintained. The grounds of the hotel are beautiful and clean. Staff was very warm and friendly. I enjoyed this stay even more than our stay at the Grand Californian. The early access to the parks is a nice perk. However, the early morning security lines need to be addressed.
Horrible experience
Curious54568787155 on Mar 07, 2024
We splurged to get the 3 bedroom suite to bring the grandkids, it was horrible. Nothing worked. The tvs, the coffee makers, the digital keys to open the rooms. The disney app is the worst. Call front desk and they don't care. Just horrid. Don't waste the money, stay at a nearby hotel.