TripAdvisor Traveler Rating

This resort is absolutely everything you could hope for an more! The aesthetic is stunning, the service impeccable. The choice of restaurants coupled with the beautiful pool makes this the ideal place for a short break while visiting the parks. We will be back for certain.

What can I say, in an area surrounded by motels, a hotel was a welcomed treat. The cost is astronomical for what you get. The rooms are by no means luxurious although spacious enough to spend time in comfortably. The water in the shower never got hot in the morning, just warm. The towels are 3 star hotel towels. You do get robes and slippers. They have coffee in the room via a keureg machine. What was 5 star, and what will bring me back again, aside from it's location, was the service. The staff is well trained and so pleasant. They could not tell if we were guests or visitors, and the attitude was the same. I really appreciate that. They have turn down service and they are happy to load you up with all the hot cocoa and coffee pods you could ever want and sweet bites of chocolate. A nice touch. The various desks (bell, valet, registration) all treated us with such kindness and service, really kudos to the management. I haven't had service like that since Asia. The pools are a hit. Warm enough to swim in November, with plenty of life vests for the toddlers to wear while going down the baby slide. Lots of Disney to watch on TV should your kids have access to it. Of course the reason to be here is location. It was really convenient to stroll back to the hotel for a nap with the little ones. Made the day less hectic. I'll be back.

This hotel charges $1000 a night and the lobby is like a public transit station full of people sleeping in couches and others making so much noise. Influencers tell everyone at parks to go take a nap in the lobby of this hotel - and Disney encourages this. Don’t stay here - stay at Disneyland Hotel or Pixar Pier. They are not over run by Park guests sitting in every hallway chair and making a bunch of noise - and sleeping on couches and in all Che chairs by the fireplace. This hotel has completely lost control. It’s so loud you can hear all the noise in the rooms. Worst hotel we have stayed in for a very long time.

We chose this hotel because of proximity to the parks, but unfortunately we did not get a good night of sleep for the two nights we were there. The hotel is nice and clean but a lot of noises come from the pipes. i stayed in room 2233 and can only describe it as maybe air in the pipes that cause a knocking sound when the toilet flushes. The sound comes from the sinks. It also happened once when water was on in another room. This woke us up at 5:30 am with continuous knocking sounds for about 15 minutes. It was so disruptive, which is the last thing you want after an exhausting day in the park. We were also disturbed by a dog barking non-stop in another room. I understand bringing service animals, but they shouldn’t be left in the room unattended. That dog barked for at least 45 minutes straight. You can’t go back to sleep after that. The toilet seat was also loose. I don’t know if I’d stay here again just due to the noises in the pipes.

What a great resort! We had previously stayed at various Disney World resorts in FL but the Grand Californian is the BEST by far. The hotel itself is nice, clean and the employees are all so friendly and helpful. The location can not be beat! I couldn't believe that within 5-10 minutes I could be at either park or downtown Disney. SO different than the Disney World experience where transportation to/from the park takes time and planning. We did visit the spa and had a great experience here as well. This hotel feels a bit more upscale than most others. Can't wait to visit again!