TripAdvisor Traveler Rating

I was fortunate to spend 2 nights at the Jasper Park Lodge earlier this month. The property is beautiful and easily walkable. Our cabin was just a delight with 2 beds, 2 baths, a living room and dining area, 3 doors to go outside without disturbing others, 2 closets, the sleeping area was separated from the living room by a door for privacy, it was just charming! The service we received from everyone we came in contact with was impeccable. I’d like to give a particular shout out to our concierge, Thomas, who helped us figure out how to maximize the amount of time we had available to run into Jasper, where to find the best coffee, how to navigate the shuttle schedule and how to get back to the Lodge in case we missed the shuttle! Thomas, we got the souvenirs, had lunch and caught the shuttle back. I’d go back in a heartbeat and can’t recommend this Fairmont property enough!

Beautiful lake and mountain views, spacious grounds, great heated outdoor pool. The resort is currently undergoing some construction to improve facilities. Zoe showed excellent Customer Service, she problem solved and personally followed up to ensure everything was sorted.

The grounds are beautiful and very large, they will come pick you up and shuttle you around on golf carts. They were having some renovations/construction so some areas were not accessible (did not affect my stay). I stayed in 374, air conditioning was not working, but they brought me a fan. Highly recommend staying here if you have the opportunity. Bed was super comfortable.

Thomas the concierge provided excellent friendly service

We thoroughly enjoyed our stay in our luxury cabin with a lovely wood burning fireplace (which we definitely used).  They provided the kindling, firestarters and lots of wood.  The Nespresso coffee machine was well stocked and the beds and pillows were very cozy.  Walking trails yield extraordinary views.   They provide people mover golf carts to transport guests to their destinations within the facility.  This is a well managed facility in spite of all the renovations going on as a result of the fires in 2024.  It will be incredible once it's finished I'm sure.