Fairmont Jasper Park Lodge reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 3.0

5789 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Excellent visit to Jasper Park Lodge

TerriM171 (Louisville, Kentucky) on Oct 19, 2021

We returned last night from our 3 night stay in Jasper, AB at the Jasper Park Lodge. JPL is located just outside of town (10 min scenic drive), on a huge property with lakes, trails, and wildlife. The setting and accommodations are rustic in style, like stepping back into simpler times. While the property is older, it is very well kept with all amenities one could possibly want. Everything was clean, very comfortable and in working order. We much appreciated the attention to safety, masks and vaccination proof required. We also appreciated the small fridge, coffee maker, tea kettle, coffee and tea in the room. We stayed in a king room with beautiful views from both front and back balconies. Parking was very close to our room. With the exception of the night of The Edmonton Symphony Orchestra, dark sky festival Symphony Under the Stars parking was always available. However, lack of a parking space was not a problem hat night as valet took good care of us. We were in town to visit family living in Jasper. The drive to and from our visits into town were always rewarded with wildlife sightings and breathtaking views. Of course, we still made time to enjoy all the amenities of JPL. The trail around Lac Beauvert was steps from our door. Wildlife sightings were a bonus. The heated outdoor pool, hot tub, sauna, steam room, changing facilities are open from 8:00 am-10:00 pm. They are clean and in excellent working order. The staff persons were on top providing all supplies as well as removing used towels to keep the space welcoming and safe. The restaurants offer a wide variety of choices and prices. Some prices were high of course, but no higher than the restaurants in town. The quality and portion sizes were worth the price. Each meal could easily have been shared, especially breakfast which was huge. (But tasty). Also the delicious complimentary pastries served while waiting for our breakfast were a meal by themselves. Speaking of waiting, we did NOT have to wait long for anything in any area of the facility even though they were extremely busy due to the Dark Sky Festival. This must be due to the hard working, staff, who even took the time to send private messages to us, making sure we had everything we wanted or needed. Special thanks to Michelle and Jobelyn. We were also very pleasantly and well taken care of by Vince at the front desk. I feel bad that I don’t know other names of staff in the restaurants, pool, valet and stores. Thank you to them as well. And to the grounds keepers and maintenance staff. Your hard work providing such beautiful rustic-ness, kept in working order is much appreciated.

TripAdvisor users rated this property 5 out of 5

Perfect anniversary celebration with friends

Y3565DNsuea on Oct 18, 2021

From the moment we booked our 2-night stay, we immediately felt welcomed. From the welcome email and the texts from Concierge, the warm greeting from valet parking, the fantastic service from Gaurav at the Front Desk, it was a beautiful getaway for us. Gaurav had noted that we were originally booked into a room with 2 double beds (only room available when I booked), and was kind enough to upgrade us to a king cabin for us to celebrate our 26th wedding anniversary! Dinner at Orso was a wonderful experience - the 3-course menu, along with wine pairings was fantastic. The dining room was very busy and our entree came out a bit cold, but overall, the food was delicious. Thanks Tim for the cocktail and food recommendations! Henry, who drove us from our friend's cabin after a late celebratory evening, was very charming and engaging. He navigated the resort grounds expertly, and safely delivered us to our cabin. A wonderful trip which we will repeat soon!

TripAdvisor users rated this property 5 out of 5

Symphony Under the Stars.

AllisonW467 (Beaumont, Canada) on Oct 17, 2021

Well worth it! That’s all I should write but I’ll expand. We love the Edmonton Symphony Orchestra and are subscribers. It’s been 18 months since we’ve been to see them due to the pandemic. This seemed like a great way to get away and enjoy the musicians and their music. The setting is fantastic, the two dinners were beyond our expectations. The JPL is an older property but it’s is a stunning location and they’ve managed to maintain the rustic feel. Our room was decent, I loved the glimpses of the past (the boot trays set in cement, fir ceiling trim, tiny bathroom and aluminium pull up window screens). We enjoyed our nightcaps on the banks of Lac Beauvert with the moon as our only light. A truly magnificent setting. Don’t let any bad reviews by those who are used a more luxurious stay sway your decision. It’s well worth it. Oh and have the best Caesar in the Great Hall. You’ll thank me for it. Colin and Allison Quast

TripAdvisor users rated this property 4 out of 5

Nice place for a getaway

Bill2013bob (Calgary, Canada) on Oct 15, 2021

We stayed for a few night on a quick getaway. Very nice location being on the lake. The rooms are spread amongst a number of buildings. Depending on the type of room you book you could be close or far from the main building. The building we were in had been built many years ago but the rooms were modern. We were on the second floor so we had a large balcony with a couple of chairs. We only ate at the main floor lounge so not sure about the other dining. Our only complaint was that the pool was not really warm enough to enjoy with the colder temperatures. We went at night when it was about -8 C and we had to find a warm water outlet to stand over to stay warm. Other people we spoke to had the same opinion that the water needed to be warmer for just visiting in the pool. We did not try the hot tub since there were too many people in it for covid times. The pool really needed to be warmer for people not wanting to swim laps. Overall it was a beautiful setting.

TripAdvisor users rated this property 5 out of 5

Exceptional!

Q8069ILamandaf on Oct 11, 2021

My sister and I checked in for a girls weekend over thanksgiving, we had exceptional service at every turn, but especially Chris is the gastropub and Megan in the spa. Our room had a fireplace, which I assume was an upgrade, because I hadn’t booked it, but what a wonderful experience to have a warm fire after a cool October day! They even brought us a scrabble game to top off our evening!

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