TripAdvisor Traveler Rating

A fabulous location alongside the lake. The staff are incredibly helpful - Cam was very attentive- and the homemade ginger beer is a must!

Enjoyed relaxing stay at lodge with great amenities within close proximity; Enjoyed sunset swims at pools

We we were Rocky Mountaineer patrons who paid for a "gold" room. The second gold level room for our trip which began 5 days earlier, so we are familiar with the gold level standard. Our room #604 was not quite lake front but the lake was visible. The room, a mini suite, was very nice with all the normal amenities like flat screen tv etc. In other Fairmont gold room accommodations there amenities such as a lounge with an honor bar, afternoon canapes, and breakfast. Fairmont Jasper had none of that. In fact there were no amenities what so ever except in room coffee. No lotion even or a bottle of water. We were there for 2 nights and they didn't even make our bed after the first night. Mind you the price for gold rooms at Fairmont hotels are considerably higher than normal rates for a lesser room. We asked for ice on the second day and we're told go to the main lodge and ask there no offer to have the ice delivered. The air conditioner blew cold air no matter what temperature was set on the thermostat. Finally we managed to turn it off completely so maintenance was lacking.

The lodge is spread out through extensive grounds bordering a lake with buildings that have several rooms in each. They are log cabin style and present as rustic wIth quite large rooms. To access breakfast and other meals and the bar and facilities like the gym requires a walk. We only had several hundred metres though some cabins were further away. This is quite okay in fine weather, I imagine it would be a challenge in rain or snow. The shuttle several times a day to Jasper is a real boon.

We stayed here, the second of 3 Fairmont hotels we stayed at during our recent trip. We stayed in a junior suite with log burning stove. Grounds and views were beautiful and spectacular. Jasper area was stunning. Lodge itself was looking tired, particularly in living area but bedroom was spacious along with bathroom. Again as mentioned in a previous review , Fairmont desperately need to refresh their towels as all 3 hotels we stayed in had off white, tired and thin towels. Food in the steakhouse, the Italian and general restaurant were all of a good standard and reasonably priced. Staff on the whole were friendly and helpful, however servers and greeters in steak restaurant maybe need to brush up on their hospitality skills as we felt they were bordering on rude. Also to put this as sensitively as possible, a lot of the bell boys and golf cart drivers would definitely benefit from products for personal hygiene throughout the day as many had heavy body odors- a difficult conversation to have I know but necessary when in customer facing roles.