TripAdvisor Traveler Rating

We had an amazing wood burning experience on the fireplace, especially when it was 3 degrees Celsius outside. In the morning we enjoyed the beautiful view of the lake and we also enjoyed playing with a cute squirrel on the terrace.

A rustic but charming retreat. We stayed in cabins that were charming but with great views of the lovely property. Chilly even in July, but the space heater is in the closet. Wish we had known that:). An amazing poke bowl for this vegan in the restaurant so i had it two days in a row. Robes available on request. Water activities a bit expensive but it is a fair not…Close to town and a few other activities

This venue is really more of a motor lodge (hence the name), rather than a hotel. The price is way too high for the accommodations, as the rooms/furnishings are very outdated - looks like they have not been updated for at least 40 years. The sliding door had duct tape on it. However, the lobby is very nice and the grounds are wonderful. The rooms are clean and comfortable and they offer the normal Le Labo toiletries. The staff was wonderful. We ate at the restaurant in the lobby and had no complaints. Jasper is very rustic and this is likely the best "hotel" in the area. We probably would stay again, but highly recommend they upgrade the rooms if they are going to continue to charge Fairmont "luxury" pricing. Overall, we were satisfied with this hotel.

Great location, driving distance of Jasper. Expensive for quality of accommodation and restaurants very expensive. Long queues for dinner and breakfast. We gave up and found some nice venues in Jasper. Overcharged by nearly 300 dollars for a meal we never had... Sorted on check-out. Free, very slow EV charging points on site but there are Superchargers for Teslas in Jasper. Beware no superchargers between Jasper and Canmore but free very slow ones at Saskatchewan River Crossing about midway. I have asked the hotel why lights outside accommodation blocks are left on during the day. Does not sit well with ESG credentials , particularly in a National Park..

The hotel was sorely in need of maintenance. Just a few examples---our bath towels were frayed (there were no robes) and the water station was often empty (the trash bin near where it should have been was unemptied). The most bothersome was that we could not adjust the heat in our room making it uncomfortable to sleep. We asked for help with the heating issue and were told there was a fan in the closet. Even with the windows open and the fan at high speed, the room was still too hot. Before posting this review, I wrote to management offering them the opportunity to respond---we received no answer.