TripAdvisor Traveler Rating

We thoroughly enjoyed our stay in our luxury cabin with a lovely wood burning fireplace (which we definitely used).  They provided the kindling, firestarters and lots of wood.  The Nespresso coffee machine was well stocked and the beds and pillows were very cozy.  Walking trails yield extraordinary views.   They provide people mover golf carts to transport guests to their destinations within the facility.  This is a well managed facility in spite of all the renovations going on as a result of the fires in 2024.  It will be incredible once it's finished I'm sure.

Great stay with amazing staff. Thomas was very helpful on where to go and what to see.

We stayed at the Jasper Fairmont Lodge on two separate occasions a week apart in April. The first time we stayed in cabin 613, and while it is newly renovated, there is absolutely no view and no privacy unless every curtain is closed. Additionally, the thermostat is located in a small ante room, yet the primary source for heat and air conditioning is in the spacious bedroom. The result is that at 19 degree setting for cooling results in a 14-15 degree temp in the bedroom. A 20 degree setting for heat results in a 26 degree temp in the bedroom before it cycles off. The thermostat needs to be relocated into the bedroom. On our second stay we were assigned cabin 504 which not only has stunning views but the thermostat is located in the bedroom and privacy is provided buy large barn type doors separating the bedroom and sitting/living space that allows both privacy when needed and an equal temperature throughout the entire cabin when opened. So beware of what room you are assigned. It will make a huge difference in the quality of your stay. Additionally, the staff is fantastic as is Orzo and the wait staff and sommelier. The scenery is simply stunning in every direction, making cabin/room choice all the more important!

My husband and I, as well as two other couples stayed at the Jasper Park Lodge, Ridgeline Cabin, from March 24th through the 26th of this year. Upon checking in, my husband and I were assigned the bedroom with two full beds and outdoor access. After settling in for a bit, we turned on the bedroom's heater because the room was freezing cold and went out to dinner. Upon our return that night, we noticed the room was so very cold so we called maintenance for assistance. A technician arrive around 10:15 pm, verified that the heater was not working, placed a space heater in the room and said that he would check under the cabin to find the problem. About 15 minutes later, he came back to let us know that he needed to change a part and was going to check if he had a spare one. He also said that he would be coming back with a second space heater. At about 11:00 pm, we decided to go to sleep (the two of us on one full size bed.....) because we were exhausted waiting for him to return, which he never did. Next morning before 9:00 am we went to the front desk to share our discomfort about the lack of heating. The person we spoke with told us that it would be handled by the time we returned from our excursion. Later in the afternoon, after we had finished our ice walk, we went back to the cabin and noticed that our bedroom was freezing cold again. We stopped by the front desk before dinner and were informed that the manager was trying to contact us because the hotel did not have the necessary part to fix the problem. The had to be ordered and it would not be arriving for a couple of days; however, neither myself nor anyone from my group received a call from you or the management team. Not even apology for the inconvenience. It gets worse. During our second night, the six of us booked and paid for the planetarium and telescope experience offered by the hotel, which we found to be not only a huge disappointment, but clearly a misleading and fraudulent way to acquire revenue. Nothing prepared us for a makeshift igloo looking tent called a planetarium with loan chairs and an outdoor heater. The video projection is 20 minutes long, with loud music that masks any attempt of an explanation provided by the narrator. And of course, no refund for the "unused telescope experience" due to bad weather. Oh, but you can come back within two years and use the telescope.... After the 20 minutes video projection one of the members of the planetarium team asked all of us to gather around a drum barrel fire outside to go over the next steps. Keep in mind, this is happening during a very windy night and below freezing temperatures. Then they directed us to another outdoor tent with a tv screen and zero heating source. We lasted five minutes and had to run back to the main building. What a fiasco! My husband and I, as well as our friends are all retired and have save after working very hard for many years to have a nice vacation. We all felt so defrauded for waisting approximately $150.00 per couple!

Always enjoyable stay. Rooms and staff on point. Toiletteries lovely. A little mat at door for dirty boots would be good in spring type weather. Restaurants have very good food. Our pup was concerned with the number of squirrels.....and enjoyed the bed, dishes and treats awaiting him upon arrival.