TripAdvisor Traveler Rating

We loved the property. We ate at Orso Restaurant it was fabulous. Kieran was our waiter and he was so attentive. The chef Sunny prepares food like a Michelin restaurant. I would definitely stay again so relaxing by the lake. Highlight of our trip!!

We booked our stay here after a 2 day trip on the Rocky Mountaineer. We already had our room keys when we got off the train and our bags were waiting in the room.To get to our lodge we walked through the main building past the pool and our lodge was by the lake. Since the recent fire the hotel has been through some planned renovations. The room has a small seating area and table which then leads onto the bedroom. The style of the lodges are such that they do have a rather old feel to them but the rooms are comfortable. There is a coffee station, fridge and iron and ironing board. The house keeping staff were excellent and a special mention to Anissa Ibrahim who looked after our room so perfectly. We ate breakfast at the hotel and thought it was rather busy and service was quick and efficient, and food was rather standard. The hotel is located in beautiful area and despite the recent fire damage to the surrounding area there were plenty of pleasant hikes to do in the area. If nothing else at least do the hike around the main lake. One small moan though, when your guests are already paying a premium why charge them an eye watering amount to paddle a canoe around the lake. Its little charges like this that leave a rather unpleasant after taste! Undoubtedly though the star of the hotel stay for us was Thomas the concierge. Having traveled extensively we're often dealing with concierge teams, who are slow to respond and generally not very helpful. Thomas was the complete opposite to this. His replies were prompt and helpful and really enhanced our stay, so special thanks to him and his team. This is our second stay here now and though the location and history of the hotel are unique the rooms themselves are showing their age for the price point.

We had a wonderful stay and would definitely recommend this hotel. The atmosphere was peaceful and quiet, making it easy to relax. The rooms were beautiful, clean, and very comfortable. What really made our stay special was the wonderful staff—they were welcoming, friendly, and always happy to help. We would happily stay here again!

This is a vast resort with rooms & lodges spread out quite widely depending on what type of room you booked. It is a short drive from the Jasper main town so nothing in walking distance. We didn't eat at any of the restaurants here, but did have a few drinks at the bar in the sunshine overlooking the lake. The pool area was quite busy and didn't have any free loungers to use, so not something we were able to experience. The rooms are functional, if a little bit dated and we did notice the walls are quite thin as we could hear a baby crying at night in the room next to us (disturbing our own nights sleep). There is allocated parking outside your room/lodge which makes it easier than trying to find a free space. A bit surprised that hiring canoes on the lake isn't included in the room & resort fee and it was quite expensive. It's a good location for exploring Jasper and the nearby hikes/lakes, but not sure we'd stay here again - would maybe prefer somewhere in the town where you can wander for dinner/drinks.

This was a nice experience staying here. Very friendly and pleasant staff. They go the extra mile to please. Rooms are very clean. We got a recently renovated room. There were a few little things that needed attention to like a missing towel bar. I liked having the option of self parking. The public restrooms are pretty bad - not cleaned enough, broken toliet paper holders. This was a surprise to me for a Fairmont. The restaurant in the lobby and Orso Trattoria was excellent. I would stay here again.