TripAdvisor Traveler Rating

The hotel is in a great location and the chalets are nice. However I think the shuttle service into / from town could be much more frequent and run for longer hours. Wifi in room was poor, and while the bathroom was recently updated the layout is poor. We arrived late and to find a table in the restaurants for dinner was challenging.

The staff was very nice but a 750/night hotel without a/c is a joke. After complaining was placed another room with a portable a/c. Unfortunately the vent was not connected so the hot air blew right into room and when I came back after dinner the room was about 95 degrees. The ceiling was stained with who knows what. Reminded me of a horror movie motel room. Fake luxury. Waste of money.

First the good: the location is amazing. Orso Trattoria was excellent! Excellent Service! Now the not so good: our room in the lodge was not air conditioned and it was hot! The furnishings were a bit too rustic and dated. Compared to Chateau Lake Louise and the Banff Springs, this does NOT compare. Also they did not charge our Tesla even though they assured us they would. This put us 1 hour behind schedule as we had to charge after leaving. 1 hour of vacation driving time is valuable, especially on the Icefields Parkway.

We visit the JPl almost every year. The grounds and main lodge are as lovely ever. BUT . . . The menu is limited and average quality food at best and very expensive. They also turned the common area lounge seating into restaurant space so there is really no where to just sit and enjoy the premises anymore. That is a major drawback as a visitor. The hike around the lake is beautiful winter or summer. I recommend visiting, but eat elsewhere and/or expect to pay a lot for what you get.

BEWARE!!!! ABSOLUTELY TERRIBLE AND MISLEADING EXPERIENCE . If you want to rough it like a Boy Scout in 40 degree rooms with no air conditioning, rude staff, and suffering patrons buckle up. When we asked for an upgrade to an air conditioned room we were offered an extra fan and a cold drink, despite rooms being available on third party sites. Would never go back, extremely crowded, hot, and service is AWFUL. Mount Robson had the room cooled for us as soon as we booked.