TripAdvisor Traveler Rating

Our family had a fabulous experience at JPL! The calm and pristine lake with the majestic views were stunning! We loved the newly renovated lounge Lume’s decor and drink selection. The breakfasts in the Elderwood restaurant were also fabulous, I had the avocado toast and my husband had the eggs with elk sausages! Our daughters had the French toast with seasonal berries they loved it. My daughters had facials that they felt so rejuvenated and pampered. The Chef tasting menu in Orso was delicious! The JPL knows how to immerse you with the splendor of the outdoors. This is my favorite way to be “close” to nature! Can’t wait to return!

Have mixed feelings after spending a pretty penny to stay here for a few nights. This was our first visit, and we found booking to be challenging because there are so many different room types spread across the property. The Fairmont agent we spoke with was not very helpful. We were very happy with the Estate Cabin we ended up with - freshly renovated, roomy, partial lake view, and close to the pool and main lodge - but we would not have been happy with some of the other accommodations we saw on the property. Dining and staff at hotel were outstanding, especially John who serves at Orso and Caitlin who gives the history tour. Valets brought the car right to our cabin! Golf pro shop staff were great too. Gym is strangely limited for a property this size. Hope you don’t have to wait on line for the lone treadmill like we did. I’m not sure we will rush back to Jasper soon though. The town, the park, and the hotel property still show a lot of damage from recent wildfires. During our stay, wildfire smoke was so bad that we never saw the surrounding mountains, and we had to retreat inside for most of the day and could not enjoy the outdoor activities that drew us to the area in the first place. We enjoyed our time at the Fairmonts in Banff and Lake Louise a lot more.

We made a reservation 3 months in advance and specifically asked for a room the is on the highest floor and at the end of the hallway. We were given a room with the view of a tree trunk, on the first floor right next to the entry to the hallway…They ignored all of our requests and there only comment was they were completely booked up…NO KIDDING…that is why we asked in advance

The hotel room and grounds were beautiful but it is a bit outside of town. They have a shuttle, but it only runs a few times a day. The biggest issue was the service. The Elderwood restaurant had the worst service from the time we checked in for our reservation and continued through two meals. Our waitor Hunter was completely checked out. We tried again the next day and the server just disappeared. When food finally did arrive, it was cold. I wish there were more options but you are a bit captive without a car. Taxis are about 26 CAD and get slammed. There's no rideshare services. Even the concierge couldnt give a straight answer about where the elevator was and sent us the wrong way. The coffee shop was excellent though. I wish the boat rentals were more reasonable but we walked around the property instead. Wifi is spotty.

My husband and I have stayed at the various Fairmont properties in Alberta many times over the last 15 years. We have also recommended these same properties to our friends from Europe (France and Germany)We , who also booked seven stays over the last 3 years. But no more. The Fairmont properties have decided to go the "Las Vegas" route and have increased resort fees of $65 per night + taxes. I've seen their response to some of the many complaints and comments guests have listed, and it all sounds like poppycock. At the end of day, I'm confident we will find alternative locations for our stay, minus the corporate gouging.