Marco Polo Beach Resort, a Ramada Plaza reviews

TripAdvisor Traveler Rating

3.0 Average

  • Cleanliness 3.0
  • Location 4.0
  • Rooms 3.0
  • Service 3.0
  • Value 3.0

3488 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Don’t be fooled - dirty & disgusting

April M on Jan 05, 2025

UPDATE: after emailing every manager in the hotel for 4 days, I reached out directly to Wyndham who forwarded my complaint and 2 days later the GM Hector reaches out and basically says we are working on WiFi we will credit you $22.50. Never addressed any of the cleanliness or customer service issues which are clearly noted in everyone else’s reviews as well. Disgusting hotel! Dirty, bugs, no wifi, forced valet parking, fees we did not approve. The place is so antiquated and old it’s ridiculous. My bad for not reading reviews before spending $400 a night to what is worse than staying in a 1-star hotel. There were bugs crawling on couch, a creepy looking vent covered in dirt in the shower. Wi-fi did not work, no one answered at front desk. Loving and restaurant were closed at 7pm with no where to walk for food. The fridge in room leaked everywhere, the room looked like it had not been cleaned in years. Shower was dirty with hair in it and tub surface peeling off. Have tried to get a manager and no response from front desk while there, no response to voice mails, no response to emails.

TripAdvisor users rated this property 5 out of 5

Perfect stay

R P on Nov 25, 2024

Sorry, forgot to mention before: the hotel provided an excellent "help" service: my carry on had a problem, Mr Prapan and Mr Nalas solved it in no time! Highly recimmendable hotel, in many ways. Nice vibe because of the staff. Very nice neighbourhood: good Thai massages for reasonable prices. Nice restaurants.

TripAdvisor users rated this property 5 out of 5

Beach Demands!

Traveler42400782750 on Nov 17, 2024

We loved house keepers Clara and Clarette. Making our services wonderful. The staff is helpful and supportive of our pets. Thank you Ramada for making this a home away from home. Hotel delivered great customer satisfaction . - Thank you for all the love John and Ashley

TripAdvisor users rated this property 5 out of 5

team travel to the beach

kenney w on Nov 05, 2024

Melodie and Gary were extremely helpful and insightful as we were setting up our team trip for the weekend to the Ramada Resort. The players and coaches had a great time in a great location right on the beach ! The rooms and pool were clean and the resort is near great food options.

TripAdvisor users rated this property 5 out of 5

10 out of 10

Chris D (Bronx, New York) on Oct 26, 2024

Amazing experience. The room was beautiful and the staff was great especially Whitney, Beatrice and Susanna.loved the pool and the beach access, super convenient! I would definitely recommend staying here its a great getaway for you and the family.

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