TripAdvisor Traveler Rating

My worse experience at a hotel. Come to find out they are offering upgrades in exchange of good reviews. Please pay attention to the real reviews. This happened the weekend of Aug 25th. I gave my information to General Manager Hector Pachon and a month later here we are, no contact AT ALL and just a mediocre refund. My room didn’t have any AC. I got there at round 9pm, and no one made sure the room was ready. Instead of changing my room, they sent a technician. This technician says exactly this to me: “If you had common sense, you would know you have to turn on the AC.” Guess what, he turned it on and it wasn’t working. Common sense huh? He applied a strong chemical spray that made it even worse, and the front desk refused to help me stating they didn’t have any more rooms available. The room also had roaches, wish I could share the videos. I went to the front desk so many time asking for a resolution and they were all hiding from me. Vesna, the night SUPERVISOR even told me: “I don’t understand what you problem is, I can’t help you I am helping another guest” It wasn’t until Clifford, just a front desk employee, came in and magically found 2 rooms for me. I didn’t get a new room until almost 1am. If it wasn’t for Clifford, I was expected to stay in a room with no AC, strong smell, and roaches. World Valet Parking is a joke! After finally getting my room, I go outside, only to find my car still parked at the front on the hotel, not the “safe garage” with my windows rolled down, AT 2AM!!!!!!! They will steal your personal items from your car. I drove down from Orlando, almost half way back, I noticed that some concert merchandise I had just gotten the night before were just gone, and a vape from the center console was also stolen. To top it off, they have the only luggage cart available literally chain up with a lock. They will not give it away, that’s not bad but If I don’t have the option to do it myself then the bell man shouldn’t DEMAND a tip. Yes, he demanded a tip for a “service” I didn’t ask. You know something is not right when the front desk is always full of guest complaining at all times, morning, day, and night. Wyndham won’t do anything because they are a franchise, and clearly General Manager doesn’t care. Lesson learned!

INGRID,WHITNEY AND HORACIO , Kesly, Jessica. Great hotel! Nice place, awesome costumer service. Definitely coming back for more vacations. Wonderful pool and beach area. Very clean, welcoming atmosphere.

Place is under construction which is fine but rooms were not up to OSHA standards, room was not sanitary, clean and air conditioning was not working. Balcony was divided with wood boards that kept falling down.

Room could have been better, housekeeping was slow with requests. The pool was being renovated. The bright side was that the hotel is on the beach. Props to the guys that valet the cars. Overall had a good time.

Front desk staff friendly. Good location on the beach, The room was very dirty, the floor was sticky, your socks would get dirty from walking in it, a very bad smell in the bed and pillows. I don't think I would stay there again. improve cleaning please don't be so lazy and dirty. Check on your cleaners.