Marco Polo Beach Resort, a Ramada Plaza reviews

TripAdvisor Traveler Rating

3.0 Average

  • Cleanliness 3.0
  • Location 4.0
  • Rooms 3.0
  • Service 3.0
  • Value 3.0

3225 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Pizza Bianco at the Marco Polo hotel the best pizza in Sunny Isles guaranteed.

miamibeachxxx (New York City, New York) on Jul 02, 2022

Pizza Bianco at the Marco Polo hotel, You will love their calzoni it's big enough for two people, you will love their stromboli, you will love their chicken parmesan sandwich, you will love their meatball parmesan sandwich, the most authentic New York style pizza in Sunny Isles, located downstairs lower lobby at the Marco Polo hotel, yes they deliver ask for Fernando it's run by his family.

TripAdvisor users rated this property 4 out of 5

This place could be 5 stars if Ramada put some $ into it. Otherwise it's 3.5 on my scale, 4 on here.

LMcNala (Ohio City, Ohio) on Jun 20, 2022

Instantly you can tell this place use to be AMAZING! Rooms are being updated, but they do smell a tiny bit musty. You can see where new balconies are going in. Staff was nice, except for pool attendant who doesn't speak above a whisper and we had to say "WHAT?" 3 times. I feel bad for anyone who is hearing impaired. She didn't look at us when we asked about towels or the nearest bathroom and didn't raise her tone, even though we had to ask her to repeat herself. Pool is HUGE and there are plenty of chairs. There used to be diving board on the one end, so it's deep. It is the biggest pool at a hotel I've stayed at for a while. There are not really any Dining options near here that we could walk to however, if you go down to the basement you will find beautiful marble walls and floors and spaces for like 15 - 20 business....while I only noticed 3, a nail salon, a cute giftshop and a YUMMY italian carry-out Restaurant....we ate there and loved it...the garlic knots are perfection, sweet and garlicky. The hotel has an old photograph on the wall, so you can see how busy this place use to be. I'm telling you if Ramada was sink a few million into this place, it would be the "IT" place. I would stay here again, as I like the room size, the beach, the staff. I loved the mid-century vibes still present in this place....I hope they plan on keeping that, while continuing to update rooms, balconies, etc.

TripAdvisor users rated this property 1 out of 5

Disappointing

SamsTravels22 on Jun 16, 2022

I booked the hotel through skiplagged and paid over $120 per night. The hotel didn't initially mention that they were under construction. When we arrived we were then advised that if we had a vehicle, we had to pay an extra $20 per day for valet - non-negotiable. The valet were slow, they said to call half an hour before and the car would be ready, it wasn't each time. We'd call before we got ready and still it wouldn't be ready by the time we came down. The room itself was not cleaned very well - the washroom had ripped curtains and grime everywhere. We didn't have hot water and had to call maintenance to come. He was very nice but still water wasn't hot right away when you turn it on. It took over 20 minutes to get the water hot and so we'd keep it on for the next person (if you turned it off, you'd have to wait again). The tv didn't work either, so we had to call maintenance again. If you go to use the pool or Beach in the morning, there's a leaf blower being used while the pool is during open hours. Our floor itself smelled like smoke and stunk. The staff don't give good directions when you ask them for help nor do they have good customer service. When I was checking out, I told the clerk my issues, she proceeded to tell me thanks for telling her, that's it. No suggestions for compensation or any way to make it better. As I had a flight to catch, I decided I'd call when I came back home. This was about 3 weeks ago. I called and initially the managers were too busy to talk. I left messages and nothing, then finally spoke to Omar. Omar took all my info and was going to forward it to Francisco who is the main manager. He never called me, so I called and left a message for him. Again no call backs. Every time I called, I was told he was busy and to call back. Tried calling again today and now no one is answering. At this point, I'm fed up. I can't be bothered anymore but don't recommend people to stay here. Not worth the money. It's convenient right beside the beach but you have to be willing to allow a lot of things for it to be worth it.

TripAdvisor users rated this property 5 out of 5

Best resort In florida

Jlevi52 on Jun 14, 2022

Beautiful view room clean and the staff was very helpful.I would recommend this resort over all of florida .Whitey Stamper was so helpful and so sweet. We are so glad were here looking to stay for awhile.By Jacobsuperal@gmail.I am Wyndham member diamond but my wife for got her info so I resigned up.

TripAdvisor users rated this property 5 out of 5

Honeymoon

ladyexec705 (East Northport, New York) on Jun 13, 2022

The resort was very nice. Employees were all accommodating ( valet , front desk , pool staff , bar staff , etc) they all made us feel valued . Had a great time. ( room could use an update but not bad)

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