TripAdvisor Traveler Rating

The hospitality is fantastic. Cesar is an exceptional valet worker. He is personable and helpful. Next, the hotel is tidy. Additionally, the staff is friendly, accessible, and knowledgeable. Most importantly, the hotel is secure. You need to have your room key at all times. Lastly, this is the second consecutive year that my husband and I stayed at the hotel.

I always stayed in hotels every time I travel! And I have to say this time I had one of the best experiences in all senses!! Andrea, Rosa and Shenoya were so great in the front desk that we felt very welcome every time we got in! They made everything very easy and comfortable for us! We also had a great service from Ricardo, Augusto, César and Rodolfo in the Valet! We got our car very fast every time we needed! They were very nice and polite with us and our family! Thanks to all for this amazing experience! No complaints at all!

Excellent service from our arrival to our departure. We were served by Andrea Shenoya and Rosa, who were exceptional at their work, always looking after us. I also recommend the valet parking guys, Ricardo, Augusto, Rodolfo, and Cesar, for their attentiveness and immediate response when requesting a vehicle. Thank you very much, and we hope to return soon.

Terrance was super helpful with pool umbrellas! Very friendly and accommodating! Whenever I visit South Florida I stay at the Sonesta. The food here is amazing - Tropical pancakes are the most delicious.....................great staff!??????

Terrance thank you so much for your hospitality! He fixed the issue we had with our umbrella at the pool. He was so friendly and kind. This is top par customer service. You were such a pleasure to chat with! You definitely know how to make the customer feel and heard centered. Looking forward to seeing you again in our future sta!