Overview
This full-service resort has everything you need to make lifelong memories of Hawaii - a fantastic beachfront location in the heart of Waikiki, great dining and lots of activities, amenities, shops and services. Spend your days on Waikiki Beach, swimming and splashing at the Helumoa Pool (the family fun pool with 70 foot water slide and interactive fountain area for kids) or the adult-only oceanfront infinity edge pool, taking a ukulele lesson, making flower leis, learning to dance the hula or relaxing in the spa. Evenings in Waikiki can be chill and casual or fun-filled with everything from a hula show, a tropical drink under the stars, dining at local or celebrity chef’s restaurants or shopping along Kalakaua Boulevard.
Resort fees include
- Complimentary one day rental of GoPro camera.
- High speed Wifi access in guest room and public areas.
- High speed Wifi on Island – complimentary rental of MiFi. One per room per stay.
- Yoga offered daily.
- Cultural activities including hula lessons, Hi’uwai ceremony, lei making, and ukulele lessons.
- Aquasize Water Aerobics class.
Check in
3 p.m.
Check out
11 a.m.
Rooms
1636
Inclusions
- Round-trip airport transfers
Rooms
- 1 king bed, or 2 double beds
- City view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- City view
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 4 guests in the room
- Lanai
- A/C
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request, $)
- Room service
- Safe
- TV
- 1 king bed, or 2 double beds
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Partial ocean view
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 4 guests in the room
- Lanai
- A/C
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request, $)
- Room service
- Safe
- TV
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 4 guests in the room
- Lanai
- A/C
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request, $)
- Room service
- Safe
- TV
Amenities
Diamond Head view
Cabana
Helumoa Playground
Helumoa pool
Infinity pool
Kai Market
Rumfire
Gift shop
Edge bar
Entrance
Kai Market seating
Location
Reviews
TripAdvisor Traveler Rating
Smelly, Unclean Rooms and Unhelpful Staff
Carol M (Honolulu, Hawaii) on Jul 20, 2024
The Good: Damien and Charleston (Front Desk) provided excellent service. The rest of our experience was poor. Checked in around 13:40 (group booking), and room was ready. However, room had dank odor similar to stinky athletic shoes. It was gross. Requested to change room. Front desk offered to send housekeeping up or switch us to a room on a lower floor. Requested to wait for another room, was informed none available even if we wait. Informed front desk of my chemical sensitivity, therefore requesting no cleaning nor deodorizing spraying by housekeeping, and instead requested air filter. Front desk reported that housekeeping would deliver plug-in air filter. I again reiterated the importance of no sprays, perfumes or cleaning... no interventions except plug-in air filter. Front desk voiced understanding. We stepped out for 15 minutes to retrieve something from the car. Upon return, the room was reeking of a strong chemical odor, but there was no air filter. The odor was unbearable, and we started feeling sick. Called front desk, spoke w/ Jackie. Waited for Jackie to find another room to move us to. Took a while, but she found one (meanwhile, my colleagues from our group booking were checking in to rooms... so not sure why we couldn't have been moved earlier as requested) I asked housekeeping what they had just done in the room, and they said they cleaned the mildew in the bathroom. So the odor was probably the mildew remover. I was asked to return to the front desk to retrieve new keys, then go up to the new room and check it before accepting. This took time, as the lobby area was swarming with people. After going up and down, then retrieving new room keys, we moved all of our stuff to the new room. The new room had issues also. I opened up a folded new towel to find someone else's hair inside. I opened up another towel to find what appeared to be makeup smudges/stains inside. We also found a curly short hair on the bed and a long hair in the shower. I called housekeeping and requested a new set of towels. Was told it would take 15 minutes for delivery. Waited 40, then called to inquire on status. Was told delivery was "on the way" Waited another 15 min, then called and spoke w/ manager, who finally brought up the towels. All these issues took 3 hours to resolve, and caused unnecessary stress. I was late in getting ready for my evening event. Since I am a Gold Elite member, I had requested a 2:00PM checkout upon check-in. I called the day prior to check on the status of this request. Jackie would not grant it. After I reminded her of the difficulties I had with check-in, she begrudgingly extended me to 1:00, but acted like she was doing me a huge favor. Abrupt and unfriendly attitude with no apology. The following morning I approached Damien at the front desk, explained the situation, received appropriate apology, friendliness, and helpful attitude. Damien checked with Charleston and got my 2:00 check-out request approved. Based on the unclean rooms and poor housekeeping, unhelpful staff and hoards of crowds everywhere, I do not recommend this property. There are much better options and price points in Waikiki.
bad customer service !!!
mendozap2015 (Glendale, Arizona) on Jul 20, 2024
the resort no offer you room service !! also when you call when you need something they not answer phone call rally bad experince i had very bad experience ! they said the property is remodel but is not , I can't sleep because a BIG BOOM NOISE i put a complain and they offer me to remove some days from my reservation but they never did . when I call had horrible customer service there is differents managers respose and no body want to resolve this matter. and is really bad because thats no my first time in this resort and was happy before , but THIS TIME was a Horrible experince i will never come back again.
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