Just one block away from world famous Waikiki Beach, the Hilton Waikiki Beach Hotel is conveniently located within walking distance of Waikiki’s restaurants, shopping, and entertainment. With resort-style amenities, including a 24 hour modern American cuisine restaurant, 24 hour room service, 24 hour fitness center, and the 10th floor pool and Jacuzzi, this hotel offers everything you need for a great vacation. Between the three onsite bars, happy hour is available all afternoon to enjoy your tropical beverages and pupus. If you are feeling hungry and up for a challenge, M.A.C 24/7 offers a pancake challenge as seen on Man vs. Food.
Normally I take pause in giving bad reviews. Reading some of the reviews from the past months and noting how nothing has changed has inspired me to continue with my review.
Check-In: There were only 2 people working the front desk. I waited in the priority diamond check in line for 15 minutes. There was a family checking in with cash. Finally after 15 minutes, another agent came up to help me. I don’t know why she wasn’t called sooner.
The upgrade was from deluxe room to premium room. Basically 4 floors higher in the tower. LAUGHABLE. Followed by a sales pitch for $100 per night extra for an additional upgrade. That $100 was more than the difference in the room rate. It was also more than the price of an upgrade solicited by the app/ the nor1 upgrade price. I received 2 Kirkland bottles of water for being a Diamond member.
Room: The room was “Premium” instead of “Deluxe” which I booked. The value of the complimentary upgrade was $17. The room, as previously mentioned, was only 4 floors higher, thus making it an upgrade. Very stingy is a theme for this hotel. However, credit where credit is due: the room was very clean and modern.
Lounge: Closed. Like many things for covid, closed. My suspicion is many Hiltons will continue keeping them closed well beyond when they have to to save money. In lieu of the lounge, I was offered $10 per day food and beverage credit. $10 doesn’t even buy you a side of fruit at the restaurant. Again, super stingy. Why open the lounge when they can get away with this?
Gym: As mentioned in previous posts, broken cardio machines. It is a TINY GYM SPACE. There’s a “resort fee”, so there is no excuse to not have a bigger and nicer gym. 6 machines, 2 broken and 2 benches make up this closet for a gym.
Valet: This is one of the most horribly executed pieces of the hotel operation. They don’t staff it correctly. CAUTION: you must show up to get your car 20 minutes prior to when you want to leave. We almost missed our tour because it took them 20 minutes to bring our car up. For $39 a night, they need to do better. Self park is not an option either.
Elevators: As many other people have reviewed, the elevators aren’t all working. There are only 5 elevators. 2 were out of service while I was there. Due to social distancing, elevators aren’t as efficient as they normally are SO, ITS IMPERATIVE THAT THEY ALL WORK! But Hilton doesn’t seem to be in a rush to fix them.
Pool: The pool area was under construction the entire week we were there. There was no notice when we booked. There are tons of notifications about COVID and the cancellation policy but NONE about the closure of the pool bar and the loud construction at the pool. The shaded boxes with lounge chairs in them were half broken with the shades flying, missing, or broken. It’ll be nice when it’s open, they should advise you while booking of the inconvenience - and waive part of the “resort fee” which includes the pool area.
During my stay, I asked for an additional bottle of water because I forgot mine in the room and didn’t feel like going through the hassle of waiting in line for the elevator. They told me no! LOL Super stingy.
Late check out was the usual pulling teeth. They offered me 12. I asked for later and they gave me 1pm begrudgingly. As the equivalent of a diamond as Marriott we get 4pm guaranteed.
Overall, I had a great vacation. None of which was credit to the Hilton. They will be remembered as one of the stingiest hotels I’ve ever stayed at. I’ve long contemplated switching completely to Marriott. This helps the case 100%
Solid property in an incredible location.
Jun 13, 2021
Stayed here one night in June. It was professional and well appointed. The elevators were a little sketch not all were running. The rooms were a little cramped. But you can’t beat a block from Waikiki. Be aware you must use valet parking to stay there.