TripAdvisor Traveler Rating

I liked the hotel by far, its really comfortable and has many features for you to see, also the personal here is very polite and know many languages so I recommend it

This a good hotel for a family to stay. It was a busy hotel, but it never felt crowded. Customer service is probably their strong suit in my book as everyone we encountered was polite and willing to make our stay be positive. I do think their food options should improve, we all had trouble finding food we wanted to eat. They offer a "special dinner" with reservation, but it was a long line to reserve, space is limited, and I just preferred to get better meal options overall. It is not a bad, place, but I do think it can be a little better. The hotel has a bar that is open until at least 2am with live bands at least part of the night, which made our stay fun....that being said, if you are in the first 4 floors, your probably hearing the night life which was an issue on one of our nights with our younger kids.

Amazing massage, I took the massage “à la luz de la vela” and it was super relaxing. I totally recommend it. Yolanda gave it to me and she was so pro and good!

The hotel was great, everyone was very friendly and it’s super clean. The celebration of New Year was the best I have seen even.

The best thing about this resort is the location!! The beach is amazing! Also, the food here is the best we have had in an all-inclusive. The facilities are very run down and need some serious renovations!! From The plumbing, to elevators, to just simply putting on some new paint!! It’s a lot of money for a run down facility. Most of the staff were amazing!! Shout out to Joshua in the main restaurant!!