The Barceló experience is fabulous. The service, the cleanliness, the food. One of the waiters who provided extraordinary customer service was Javier Lopez. We tried to seat in his area every day. The daily entertainment was great, from the Zumba class to the kids activities and the daily night show. The food variety and quality of the food was great. The waiting staff was very proactive, we have drinks all the time!
The reason I didn’t give 5 stars to the hotel was because we stayed at the Family Villa, the room was ok; however, the bathrooms are in pretty bad shape. They are very old and while they were clean, they are quiet disgusting. Also, It seems the rules changed at the hotel and your regular “all inclusive” only allows you to make a reservation at the specialty restaurants only once for every three nights, unless you have the “premium” level which was $600 US dollars more and you could go to the specialty restaurants every night. Also, the check in process was extremely slow and when I ordered room services, which is also not I included, I had to go to the reception to pay for it before they process it.
Warning, if you buy something at the hotel store and you need to exchange it, you only have 24 hours to exchange it. It doesn’t matter if what you bought was defective to start with.
Jun 17, 2022
Everything good the food is super good the sheets or nice and clean with the Barth room the pools are really clean the beach is serviced nice with the life Guard room service has been really good must come here.
Jun 11, 2022
I have visited different Barcelo and Ixtapa Barcelo is beyond great. The show is excellent and Armando the director of music was very pleasant and his music was awesome. The show anchor David Castellano was very welcoming and also animated an excellent show.
Jun 11, 2022
Great family vacation plenty to do for kids of all ages. Daniel in the activities department was so much fun. Will definitely come back and visit!!! Food was great, room was spacious. And bar was all inclusive drinks were great !!!!!
Jun 04, 2022
Excelente service with the accommodations the rooms have air conditioning, food was great. The restaurants are a must please make reservations ahead of time. The best time to visit here is December i recommend a million times I'm coming back.