TripAdvisor Traveler Rating

this is the best resort here in ixtapa!! the food is amazing and the service. definitely recommend staying in the family villas even if just just two. daniel is the best entertainer that works here, super nice and makes the experience better!

The massage service was great. I highly recommend it when staying at Barcelo. My massage therapist Brenda was great. I recommend getting a massage with her. I felt really relaxed after the service. Great experience that is highly recommended.

Staff is rude! Dont seem to want to help, was harassing and pushy, food definetly needs improvement, says restaurants included but unless you stay for days you dont seem to get reservations. Bell boys/valet guys are the worse, went up to my room to get my luggage out because it was 11am on the dot and I needed to be out, when I clearly needed help. Worst of all, the valet was the only ones moving our car, crashed it onto another car and when confronted, said not responsible.

Everything in the room and outside, keys etc were broken because the front desk put us in a room that was not to be rented to VIP guests at the added price. I would happily go back anytime if this was not the case. The food, service, cleanliness, and location were excellent. We started with check-in and there was confusion on their part. I provide all of my documents, proving my statements and everything was resolved.

Poor entertainment Pool bar closes at 6:00 pm!? No food service around pool area Reservations for restaurants have to be made on that same day And space is not guaranteed unless you have Premium service (additional $200 per person)