TripAdvisor Traveler Rating

We had a great family vaction in Zihuatanejo Mexico. Barcelo was nice but could you use some remodeling in rooms, The food is good at the buffets and service was good too. You may want to ask questions with either concierge or front desk regarding events and restaurants as they do not offer up any info, Also check your rooms before taking up luggage we had to change our rooms twice.

We had been to this resort 3 times previously, the last being 8 years ago. This resort has definitely deteriorated in almost all aspects since that time. We were at the Barcelo Ixtapa for 14 days. Food quality and food serving temperatures were extremely variable from day to day. Generally hot foods were rarely served hot and were either lukewarm or cold, with a few exceptions. There were many issues with lack of cleanliness. Beach loungers were never washed or cleaned over the 2 week period. A lot of bird droppings on the outside chairs near the lounge bar. Elevators were dirty and smelly and also there were some maintenance issues with the elevators. Bar drinks, especially at the lobby bar were watered down as has been reported by others at this resort. On a positive note, the location of this resort and the beach at this resort are excellent. However the resort appears to be poorly managed and they appear to be on a cost cutting path. which affects food and service quality. Staff are very friendly. However this is an old resort with small rooms and tiny bathrooms and it needs a total renovation/refresh. We won't be back.

The service at “La Fontana” was fantastic. Alfredo and Alfonso was attentive and had very efficient service. He really made our night and I’d recommend anyone to come to the restaurant especially if Alfredo is working that night.

Family with two adults and two teens, we stayed in a superior family villa with the kids using the sofa beds in the living room and the adults in the bedroom, which had 2 double beds. We would have preferred a king bed but apparently there are no king bed rooms with beds for the kids in the living room. It was nice to have 2 bathrooms, which may be the main difference between a superior family villa and a regular family villa. Our room had a beautiful ocean view and 2 flights of stairs to get to the pool. The beach waves were so big that we could hardly ever swim in the ocean but the pool was great, although you have to put your stuff on a chair by around 8 am each day to get a chair, which is something we recommend the hotel work on so there are not reserved but unused chairs all over the place. Great mexican food at the buffets.

The resort is clean, the food is good, Luis at the bar was the star of our trip, excellent friendly customer service. The beach was exceptional and the surf was perfect for bobing or body surfing. Pristine sandy beaches (no water shoes required) several very nice pools and the snack bar lunch was the best fajitas. Highly recommend, I'm already planning our next trip there with our teenagers/young adult children.