Hyatt Regency Maui Resort & Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

10397 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Very nice property - first time in Maui

W1088MTtom (Wausau, Wisconsin) on Feb 24, 2024

We liked that the hotel was down a ways from Whalers Village - quieter & less crowded but made for a nice walking distance to go there. The beach isn’t as nice directly in front of this hotel but only a short walk to the wider nicer beach area. Our room was very clean & comfortable with great bathroom set up. The housekeeping & all staff were very nice. If we return to West Maui will probably stay here again!

TripAdvisor users rated this property 5 out of 5

Hyatt Regency Maui Resort & Spa is a Must Stay Resort & Kaanapali, HI!!!

JonathanWong03 (Windsor Mill, Maryland) on Feb 23, 2024

This Hyatt Resort on the southernmost point of Kaanapali, HI is a must stay. Rooms are premium with great views, amenities are varied and plentiful, and Food and drinks were excellent. The only downside is the timing of the shops that are open in the mall are shorter than at Whaler's Village. There needs to be more shopping variety and longer late night hours.

TripAdvisor users rated this property 5 out of 5

Aloha Spirit at its Best

848vivian (Los Angeles, California) on Feb 23, 2024

If you want to enjoy the beauty and aloha spirit of Maui, come stay at The Hyatt Regency Maui. You'll have the option of a beautiful ocean-front room, great service, comfortable and partially covered pool area, restaurants with different specialties, the convenience of a short 15 minute walk to Whaler's Village for shopping and dining, and a staff that is friendly and hospitable. I've been staying there for so many years, and I've always had a wonderful time!

TripAdvisor users rated this property 3 out of 5

Short staffed and lots of issues

Thailandtraveler007 (New Buffalo, Michigan) on Feb 22, 2024

I booked this reservation well in advance and used extra points for club lounge. When we got to the resort staffing was sparse, areas were closed down and the club lounge was being used by Red Cross so that was closed. The grotto of the pool was closed which is a main attraction, there was lots of construction. We tried signing up the kids for ukulele, the person teaching those was gone. We tried to get kids a haircut, they didn’t have anyone on site for the week for that. The mermaid that’s there on Tuesdays was off site, and another star gazing tour was cancelled. The elevators were incredibly slow, we had numerous key issues and we booked two rooms on one account and they had us on completely separate floors. I emailed the resort asking for the incremental amount of points I used for the club lounge to be refunded And they emailed me back saying they gave us free breakfast so they wouldn’t do anything. Free breakfast is just a portion of the club benefits and given all of the lack of staffing mentioned above I felt like it should have been an easy give on their end.

TripAdvisor users rated this property 5 out of 5

Great experiecne

Leeon2024 on Feb 22, 2024

Loved the resort and the experience it offers. Ample activities to choose from in the resort, helpful staff and very welcoming environment. All in all a great experience. Has a private beach access, good spread for the breakfast, and great options for dining as well.

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