TripAdvisor Traveler Rating

Our room was clean and comfortable. Bed, sheets and pillows were outstanding. However, the soap / shampoo / conditioner dispenser in the shower was disappointing. High quality bar soap is customary for hotels in this price range. The Swan Court breakfast buffet was also disappointing. The quality and selection is not the same as our last visit to the Hyatt three years ago. Service was excellent however. Also, the netting that protects the Swan Court breakfast buffet from the birds outside has several holes which allow smaller birds to enter the buffet area. This is alarming because these small birds deficate on the short stone wall that separates the pond from the buffet area. The wall should be thoroughly steam cleaned and the net repaired. On the more positive side, our day beds were comfortable and the staff was efficient and friendly. Also, our dinner at the in-house restaurant Japango was excellent. In summary, the Hyatt Regency still qualifies as a luxury resort. However, aggressive cost cutting by the hotel has resulted in a negative impact on the overall guest experience.

Location in Ka’anapali was fantastic. Our “partial ocean view corner room was perfect. Partially view was misleading as the ocean was fully viewable from on balcony, while the mountains were viewable (with rainbow two days) from the other balcony. The Hyatt Regency Maui met (and exceeded) all of our expectations for the Hyatt brand. Some areas may have appeared dated, such as the tile in the hallways, but the quality and value of the rooms by far made up for it. The onsite amenities like the pool and fitness center were very well kept, clean and enjoyable. Having access to those amenities at the Hyatt Vacation Billage next door is a plus. I would highly consider staying here again in the future.

My stay in Maui was nothing short of amazing. From the moment I arrived, I was welcomed with genuine warmth and exceptional hospitality. A special thank you to Jeff at the front desk, whose attentiveness, kindness, and professionalism truly stood out. He went above and beyond to ensure my stay was comfortable and memorable, always greeting me with a smile and offering help whenever needed. The resort itself is stunning, with beautiful grounds, excellent facilities, and breathtaking ocean views. Every detail reflected the high standards of Hyatt. I left with wonderful memories and would not hesitate to return. Highly recommended!

We had a wonderful experience at the Hyatt in Maui! Everyone we interacted with was kind and helpful. They seemed genuinely happy to be at their job. While the hotel has been there for a long time, it is well maintained. Our room was clean and welcoming. There were good options for food both at the hotel and close by. We would absolutely stay here again.

This is an amazing stay. The hotel was so nice and the service was top notch. There are three pools to choose from within the hotel and you can literally walk out to the beach if you want as well. For dining options, you can either eat in one of the restaurents in the hotel like Japango, or try out places around the hotel. Whalers village is within 15 mins walking distance, where you can shop and dine. The whole area is so relaxing that we literally did not want to leave! We stayed using our Hyatt points and would definitely recommend this place!