TripAdvisor Traveler Rating

Amazing stay! Very family friendly, great location, beautiful resort. We traveled with our almost 1 year old and it went smoother than we anticipated. The kids pool was so cool and they had a great infant floaty for purchase that allowed our son to enjoy the pool even though he doesnt swim or walk yet. Our partial ocean view room had amazing views of the mountain and the sounds of the waves were relaxing. We will be back!

We have stayed at this Hyatt close to a dozen time. Yes the contruction is ongoing, but the staff and Karen at the front desk are wonderful and amazing people that will move mountains to make your stay more enjoyable. Thank you managment and Hyatt staff for the continued memories. Karen you we're amazing!

Stayed here due to a conference at hotel. Traveled for business with a friend/colleague. We did not have a vehicle which I would normally recommend on Maui but we were trying to save on costs. FYI bus to area will not allow *any* luggage unless you just have a backpack, so we had to use Lyft which was around $50ish from airport with coupon. Pros: -Partial ocean view room with two queen beds was lovely, all rooms have the nice balcony. We did get a discount with the conference including breakfast. The pricing is very expensive for what I'm used to paying; however, given this was discounted and for business that made it worthwhile. -Room was squeaky clean. Housekeeping does a nice job, and if you don't opt for daily housekeeping, you can get a $10 discount (I forget if this was off food at one of the resort restaurants...) -Conference area is in the lower level. The temperature in the room was overly air conditioned/chilly, but unfortunately that is common for conferences. At least you had easy access to step outside for a break and enjoy the beachwalk/ocean views! -Yoga and other "complimentary" classes are relaxing (just bring your own towel from the caddy). Teacher was excellent. -You do have easy access to beach, it is a bit rocky in places (nature!) but you can walk either way to find an ideal location. Beach walk is convenient to walk to Whaler's Village. Beautiful, beautiful property. -There *is* a "free" shuttle (must walk down the hill just a short distance) but you a) either sit on shuttle x 20 minutes to Whaler's Village or b) driver lets you out at stop sign to walk the rest of the way (not sure if they will always do that). -...It isn't super convenient to *get* to the village, but perfectly fine to get back. But honestly, it is a free/low cost (tips for driver) option that exists versus a Lyft/Uber. FYI It didn't seem the trolley was accessible for anyone with a wheelchair/walker, etc. but we did see some families bring on a stroller (if you can lift it, seems okay)...still adding as a pro since it is an option. -Breakfast buffet in Swan Court is elaborate. There are some cons (will get to that) but the food in general is actually quite yummy and there are numerous options even with food sensitivities (gluten, vegan, etc). Again, we were grateful our breakfast was included in price cost...6am is the best time though before it gets crowded. -If you are a runner/walker, the beach walk is lovely but you do need to start early! -Staff is overall incredibly friendly! Props to them, especially housekeeping/maintenance who obviously does a lot of work behind the scenes. -Bracelet door key is convenient. -Grounds are lovely overall. I have never stayed at a fancy resort like this before in the U.S. so this was a first and I don't have much to compare. Cons: -As others have mentioned, there is massive construction. I do understand they are making improvements; however, as far as I can tell there are no price discounts or other "extras" for the inconvenience. During the day, the room was noisy. We obviously didn't spend much time in room during the day (outside is better!) however, my friend tried to take a nap which was challenging with the noise. -The pool is lovely, however, quite limited with extensive work being done and all the chairs crowded together. Just not as relaxing as you might expect. You *do* have access to the vacation rental property adjacent pool/hot tub but those were also quite busy. -The Swan Court could be organized better. It was busy, plus with conference attendees and later a basketball invitational (obviously lots of events at this hotel). We went to desk to ask for the "take-out" option (mind you, 15% gratuity to get a box & a bag but so it goes) and this seemed to be the process for 3/4 days no problem. On our last day, the attendant said we needed to wait in the long line to get take-out which was confusing because the process suddenly changed? Anyway, the point being, would make more sense to have a separate "line" for take out & for those that want to be seated. I respect they get busy & are doing their best, but weird that the process changed from day to day and depending on the staff. Not a major "con" just mildly annoying and disorganized. -Pro-tip: If you are at a conference with time limitations, just go at 6am, get the takeout option for later and avoid the confusion. -We had a good experience at Umalu (bar-side restaurant) for 3 days. They did not charge us the 15% for takeaway (we didn't know there was a charge). On the last day, same thing, we had a strange encounter with staff which I can describe separately for Umalu. Just very inconsistent service/"rules" at the restaurants. -Pay attention to your bill! Make sure to get itemized bill and review with caution. We had a random $50 towel charge (we returned all our towels). We did get it reversed right away, but it seems they might add random charges to see what they can get away with (not staff fault, probably a systems fault of hotel). Overall: Beautiful location & property. Great for a conference! Would probably not spend full sticker price especially while construction is occurring.

The Hyatt regency Maui is our family’s happy place. The kids love the pools, activities, and many species of birds while mom and dad enjoy the beach and close proximity to so many relaxing and adventurous activities. We are already looking forward to our next trip!

We were on the 9th floor with a partial ocean view and partially overlooking the Luau show. It was quiet except for nights when the show was going on but I believe it ended by 8pm. We appreciated the balcony where we could sit out and see the sunrises. The walk to Whaler Village is 0.7 miles along the water beach walk. Note that the path detours around a condo building but you can keep walking on the beach sand if you don't want to add distance to your walk. This could be an issue for those with mobility issues. We were disappointed in the pool area. Due to the construction, it seems as if loungers were jammed together with little personal space. Staff were tagging unattended beach towels and retrieving them after an hour to open up seating. I was not able to enjoy the pool due to knee issues so I could not jump down or climb the exit railing stairs out. There were no gradual steps with railings down into the pool that you typically see. You had to sit down on the pool side wall, slide down to the pool bench and then jump in or take the exit railing stairs down and jump in. The beach area is very narrow and refurbishment of the dunes is in progress. Although people were in the ocean, I didn't see anyone actually sitting on the beach. The beach is much wider as you go North such as at the Westin. The restaurants were pretty limiting as the Swan Court hosted the breakfast buffet for $38 each which ran until 11am and then converted to the steakhouse @ 5pm. The bar restaurant Umalu, offered what we thought was a limited menu. There is also a Japanese fusion restaurant which opened @ 5pm and coffee place open until 2pm. I would have liked to see a little more menu variety such as a regular pizza option or general meat options, meatloaf, chicken, etc. We walked to Whaler Village 3 of our 5 nights. For what we paid per night, we expected better. Also, watch your bills. We asked for an interim folio and found 3 nights of valet parking charged to our room (we did not have a car), a regency lounge drink charge (we did not have access) and a random $90+ charge pending to our credit card which we still cannot identify.