Kaanapali Maui at the Eldorado by Outrigger reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.5

991 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

BEST CUSTOMER SERVICE EVER!!

KearnsFamily2014 (Rancho Mirage, California) on Jul 06, 2022

We had the most incredible experience with Kira Doty, the Reservations Sales Manager at the Outrigger Hospitality Group. Not only was she kind and concerned when my daughter fell ill, she was also responsive, communicative, and generous as we needed to make changes to our reservation. I am now an Outrigger enthusiast for life due to the exchanges I have had with Kira. If you want to book a hotel in which you are treated like a valued guest, not just another tourist, I'd HIGHLY recommend you seek out Kira at Outrigger!! Thank you!!

TripAdvisor users rated this property 4 out of 5

Two week stay J106

Rhonda141 on May 23, 2022

The Eldorado really is a wonderful property. Situated 10 minutes from Whaler’s Village to the south, Lahaina a little further away but accessible by taxi or bus, Kapalua t o the north, broad beaches galore, on a golf course, private cabana on the beach. a wide variety of restaurants all over the place. Not our first time here. This time we just chose a unit that didn’t check all the boxes. Not managed by the Outrigger group. So, no cleaning service, no laundry service. Not what I had anticipated for a vacation - doing my own cleaning and laundry.. One set of towels and sheets provided along with toiletries and a starter coffee basket. The unit wasn’t all that clean and needs more attention. In addition, the unit is situated first floor in a corner. Very dark and the lighting inside wasn’t well thought out.. BBQ broken, internet/tv needed s reset. Decor is dark and rustic. On the plus side, new appliances, well-equipped kitchen. Short walk to the beach, or golf cart shuttles can be called for to and from rides to the beach. Be prepared to pay big bucks for everything here.

TripAdvisor users rated this property 2 out of 5

Rooms dark and old feeling, depressing, needing overhaul

Julie-pitre on May 22, 2022

We’ve stayed here before, but I have to say it’s really deteriorated in the last 3 years. Though its surroundings are gorgeous, and close to whalers village etc, I will not stay here again for the price we paid. The only thing that we rave about here is the cabana on beach.

TripAdvisor users rated this property 3 out of 5

Nice resort, mediocre room

JulieMcZ on Feb 20, 2022

The resort itself has a lot to offer. Nice pool for swimming and sunset viewing, close to nice beaches and snorkeling areas, near Whaler's Village with restaurants and shops. We stayed in unit H204 which left a lot to be desired. The decor/furniture was tired/dated. The deck could be greatly improved with new furniture. There is no dining table on the deck and the existing chairs are not particularly comfortable. The appliances were somewhat difficult to use, particularly the washing machine. Other than paper towels, there were no kitchen supplies provided. Though we had arranged for someone from the hotel to come get our bags on the morning of our departure, that didn't happen and we had to go chase someone down while our cab was waiting.

TripAdvisor users rated this property 4 out of 5

Good stay

Glidergirl21 on Dec 27, 2021

We stayed in a king studio unit. It was clean, good bed and pillows. Great patio furniture which made it lovely to spend time outside. Everything was in good working order. The only negative was the area rug under the coffee table was filthy. Wouldn’t even walk on it with shoes. Needs to be replaced or just thrown out. Our unit was in G block, ground floor. Across from main pool. Lots of people walking on the path in front of the lanai, so a little busy. But great central location. Near 2 pools, front desk, resort entrance. Ten minute walk through beautiful golf course to the beach cabana. Lovely. Beautiful landscaping. The hot tub was not well kept. Water was very dirty. I understand smoking in Hawaii just isn’t done but seriously, smokers are there spending their money too. Could you at least put a little table and a few chairs in the smoking area? Or a bench? Maybe an umbrella for when it’s pouring rain? Overall a good stay. Would stay here again.

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