TripAdvisor Traveler Rating

Maui Parkshore #306 It was an absolutely wonderful experience to have coffee on the Lanai, soaking in the spectacular view. It was literally a matter of crossing the street to be floating in the warm waters and then closing the afternoon with a swim in the pristine pool. Then soaking up the setting sun and having a great sleep with the ocean breeze washing over us!

The condo was not very clean and the living room chairs were dirty and stained, We had to put towels down to sit on them. The location is good, but the condo is dated and needs a good cleaning and some paint. There was no hot water on any cloudy days. the notice on the bulletin board advised that it was a broken pump and parts were on order, and that the water was on solar to heat it. Consequently no hot showers, hot water for dishes, or for laundry. Reading previous reviews, it appears that this issue has been going on for some time, so I don't think they have any intention of fixing the problem. Probably a money savings for the condo association. The property manager "Johnnie" was a tyrant. He has posted rules everywhere and has no discretion or courtesy when enforcing the numerous, silly rules. Instead of speaking to us, he would highlight the rule and hang it on our door. He did this with all the guests, as we discovered when we spoke to other guests at the common areas, like the pool and BBQ pit. The feeling we had was that we were not welcome and the property manager went out of his way to reinforce this belief. We have stayed at numerous other properties in Maui, and enjoyed them all but this place is off our list for ever. If you have a choice, stay somewhere else.

Convenient location but poor service to guests from property manager; had no hot water in all 60 units for over a week! At the prices being charged, would have expected prompt service or token discounts. This condo is showing many signs of aging, and has pages of rules that apparently are more important than reliable hot water. If you’re considering this place, look elsewhere!

The owners of our suite were great, and for the most part this property has a great location, view, and price. However, the resident manager hired by the condo board could easily ruin your trip. He is hell bent on making sure everyone is obeying the condo and pool rules to the letter, and he is rude and aggressive about it. I'll provide a couple examples to demonstrate how bad it was. We were barbequeing one night and using the pool and he out a couple times to remind us that there is no splashing and no tossing around balls in the pool. Anyone ever been to a pool with no splashing or ball play? The pool closes at 9PM. He came at 8:45PM to kick us out, abruptly and rudely. We tried to ask him why he was kicking out early and he pointed to the clocks on the wall and yelled at us that those are the clocks that he goes by. They were conveniently set 15 minutes fast. It doesn't say anything about those clocks in the pool rules that are provided, and when we tried talking to him about it he wouldn't have it, and even got to threatening to call the police on us??? This guy is a bully, plain and simple. He has no customer service skills and was hired as an enforcer. After this incident, there were other vacationers that shared their similar negative experiences with us about how he was aggressive and rude about silly things, like sand in front of their suite door. I can't imagine why a condo board would hire someone with his aggressive approach running the place. He is the opposite of fun and relaxing, so if that's what you're looking for in your vacation to Maui, maybe stay somewhere else. There's plenty of great properties in Kihei.

I booked this property after viewing wonderful pictures online. WOW was I wrong! Upon arrival, our cottage was disgusting. The place seemed as if it had not been cleaned in months. There was a film of dirt all over the floors. Our shower towels smelt like vomit! Not to mention, how excruciating hot this place is! There is no A/C in the living room and kitchen. Good luck trying to enjoy your stay here. It was so bad, we stayed at another hotel the first night due to the heat. It was over 90 degrees inside! We were aware on the website there was no A/C in the living room, however, it was unbearable. Another serous issue is the Condo "Resident Manager" Johnie Blevins. He is rude, disrespectful, and speaks to families and their children in a condescending manner. I would suggest ethical and customer service training since he directs much of his unprofessionalism towards minority individuals. He is a direct reflection of how Maui Parkshore treats its guests. We tried to reach out to our rental manager with these serious matters and didn’t receive a call back until two days later! All of these issues held no since of urgency when speaking to our managing host. Not even a portable fan or A/C was accommodated. The only resolution offered was a $50 credit, which is disappointing since we paid $3,600 for this condo! Please at all costs, save yourself and your family the horrible stay and customer service at the Maui Parkshore 310. I would not stay at Maui Parkshore or any property affiliated with Maui Condo & Home LLC if it was offered for free!