Overview
Find a space that speaks to you when you choose Fairfield Inn & Suites Kelowna to explore southern British Columbia from. Our hotel is just a short drive from an array of frequently visited destinations including Kelowna General Hospital, Mission Hill Winery and Orchard Park mall. Before your eventful day, get some rest and relaxation in our spacious accommodations. Need to take care of some work obligations? All of our rooms feature work desks and free high-speed Wi-Fi so you can stay productive. When it's time to fuel up, enjoy the snack saved in your mini-refrigerator, or discover the hearty and healthy options offered at our complimentary breakfast buffet.
- Complimentary continental breakfast.
Check in
4:00 p.m.
Check out
11:00 a.m.
Rooms
126
Inclusions
Rooms
- 2 queen beds
- No more than 4 guests in the room
- 2 queen beds
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 4 guests in the room
- Microwave
- A/C
- Alarm clock
- Coffee maker
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-fridge
- Phone
Amenities
Pool
Business centre
Gym
Entrance
Dining area
Lobby
Location
Reviews
Dirty room!! Live and dead bugs around room, mold. Unacceptable customer service
Fearless526087 (Canada) on Mar 03, 2024
We arrived on Friday Feb 23rd evening for one night, after skiing at Big White Mountain Resort. Upon arriving to our room we noticed live bugs crawling on the wall. (Wel caught a live bug in a specimen container with orange top to show staff). Further investigation noticed dead bugs on floor, window track, on top of vent and mold in heat/air conditioning vent. Called front desk and they were sold out of our room type and offered us two room which we accepted as we were exhausted and had an early flight. We checked the other rooms and they were satisfactory. Took a long time to bring us room keys. Upon checkout the front desk staff communicated "they won't charge us for for the second room!" We voiced our concerns and thought we should not be charged for the second room as we weren't responsible for the bugs or mold. We requested compensation, front desk staff was hesitant and said the best they could do is $30 credit and to contact the general manager on Monday. Very disappointed as the general manager was away until end of week and the staff assigned said she could offer some marriott points. We called the general manager at the end of the week and discussed our situation and he stated he would return our call after investigation. He did NOT return our call. We attempted to call again and manager Kelly called us to offer an additional $70 dollars but only credited $40 to our credit card. The staff does not communicate promptly we are still awaiting a call back, it is insulting to have to request compensation and request not to be charged for the second room and the fact that they rent out dead and live bug rooms is unacceptable. Would not recommend staying here.
Its convenient
Indah2014 (Ontario, Canada) on Jan 06, 2024
I stay at a lot of Marriott properties but this one was a bit off.. not sure if its the water park or the pet friendly hallways, but there was a musky smell in the hallways and rooms. Staff is friendly and location is good as there are many restaurants nearby and its in the middle of downtown and the airport. I have stayed at the H.I.E. next door and probably prefer it... but This Fairfield did have a better breakfast. there is a lot of available parking and the fitness room is quite large with lots of equipment which is nice.
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