Fairmont Orchid reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

5534 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Quiet and Beautiful

wendypN3588NT on Jul 03, 2022

We were looking to get away from the hustle and bustle of Honolulu, and to have some quiet time together. The Fairmont delivered on that and we certainly enjoyed our stay. That said, the service was inconsistent at times, and proper training seemed to be lacking, particularly in the restaurants and some of the exchanges with guest services. Given the labor shortage, this may be post-pandemic adjustment pains, but it certainly deserves attention if the plan is to remain a "luxury" destination. Some reviews said the Fairmont Orchid is "dated" and that is somewhat true, including with the uniforms and the lack of sharpness and sophistication that you would expect with a luxury resort. The beauty of the location made of for many of these shortcomings.

TripAdvisor users rated this property 5 out of 5

Another 5-Star Stay (Late June)

iploya (Houston) on Jul 03, 2022

Just confirming other recent 5-star reviews as of Summer 2022. We enjoyed the on-site amenities. Gym was actually pretty good for a hotel gym. My daughter enjoyed learning to play pool with the view of the ocean below. Snorkeling, etc. Resort staff is now abundant, although mixed experience (sensed some new trainees, probably to keep up with demand). Several food options on-site and off. Had a few gripes with certain restaurants, e.g., sushi was "meh" and Brown's had gatekeepers who initially tried to push us away on 2 different nights (had to find a manager), but overall was satisfied with food options. The ocean view rooms have balconies that face 90-degrees from ocean so if you want a direct view you need to select an ocean front type room. Hotel not cheap but not the most expensive either, so for the money this would be my first recommendation. We did not appreciate the extra flag the hotel was flying.

TripAdvisor users rated this property 5 out of 5

Fairmont Orchid, big Island Hawaii

BeckyK825 on Jul 01, 2022

Wonderful stay, staff is amazing! Away from all the hustle and bustle, nice quiet resort, but easy to get to wherever you want! Snorkeling and classes were amazing! The Luau was so much fun we could have done that every night!

TripAdvisor users rated this property 5 out of 5

Superb luxury 5 * Hotel. In superb location. Highly Recommend

Janet B (Windsor, United Kingdom) on Jul 01, 2022

Hotel is a beautiful hotel in fabulous grounds and in great location. It is definitely 5*. Rooms were beautiful And felt luxurious. Pool excellent with lots of towels and comfortable beds- didn’t feel overcrowded and was nice to have an area that was over 18. Pool service was good although food and drinks pricey. Free snorkelling off the beach is an added bonus - great snorkelling off black rock. Beach lovely. Restaurants get booked up quickly and are very expensive (but so are all good restaurants). Would highly recommend if you can afford to push the boat out.

TripAdvisor users rated this property 5 out of 5

Wonderful stay at the Fairmont

rahultakalkar (Los Angeles, California) on Jun 29, 2022

We had an excellent stay at Fairmont Orchid in Jun 2022. Overall staff was very helpful, and friendly, hotel was extremely well maintained and one of the best stays we had. The restaurant options were really great and the food quality was amazing. Facilities such as pools, snorkeling (they provided gears), and beach access were great as well. All in all excellent hotel to stay and would recommend the same for your stay at Big Island.

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