TripAdvisor Traveler Rating

The Fairmont is a stunning and relaxing resort. We actually booked a different hotel and cancelled upon check in - as it wasn’t what it was described to be. So we quickly booked a room at the Fairmont and headed over. Our check in took a little over 2 hours because they had trouble finding our last minute reservation, but they comped us some drinks and we got to relax in the beautiful weather outside. Service overall was really great. From breakfast to dinner to drinks by the pool. They give you water bottles upon check in (good quality) we’re really great and they have water stations scattered throughout. Housekeeping was very on top of it, a couple of the days they even cleaned it 2x! Overall, food was decent. Nothing was mind blowing or exceptional. I thought the prices of the drinks/food didn’t quite meet the overall value it should have been though. 2 people eating and drinking (not excessively at all) for 4 days was $2,000 which cost the same amount as the stay. Shoutout to Sherry from the front desk check in for being extremely sweet and Evelyn from the lounge for being so fun to talk to and recommending great drinks. We did the luau on the property as well and that was an AMAZING experience. Everyone did a fantastic job and the food there was actually the best we had the entire time. Moral of the story: the resort is beautiful, the pool area is a good size (a lot of yelling kids playing in the pool when we went though), the rooms were good sizes and nicely updated. Biggest cons: pricing for food and drinks were very high even though it wasn’t the best/didn’t feel it was worth it at a Fairmont. No music at the pool - when kids aren’t yelling it was too quiet, we needed to have something playing on our phones to relax to.

Amazing service and amenities with wonderful beach We had the best time at the Fairmont Orchid with perfect weather and excellent service throughout from the sumptuous breakfast buffet with both western and Asian dishes to the ocean front high end Brown’s featuring Hawaiian flavors. The rooms are clean, modern and spacious. Everyone that works there is always smiling and welcoming. We cannot wait to return to our favorite hotel in Hawaii!

I stayed at the Fairmont Orchid for a romantic week long trip in November, and while I’d normally love to share my thoughts on the grounds, the room, the amenities, how I used the Chase Reserve Edit program to book, etc – but the end of my stay, when checking out, I was shocked to see that there were over ten fraudulent charges billed to my room, ranging from $500 dinners, to multiple breakfasts on the same days that I’d had complimentary breakfasts, to a child’s tee shirt at the onsite boutique (I wasn’t traveling with a child). My suspicion is that someone was using my name and room number during my stay to charge things to my room and the hotel didn’t have safeguards in place to prevent this from happening. Obviously, this is incredibly disconcerting, feels violating, and left a shadow at the end of my experience at the Fairmont Orchid. If I hadn’t been vigilant about reviewing my bill, I would have been charged for over $2,000 of fraudulent activity. The front desk was kind enough to remove the majority of these charges as I checked out, but the final billing that I was charged was still incorrect. I emailed customer service and the concierge requesting to talk to either the GM or head of Guest Services, but it seemed to fall on deaf ears, and I was only contacted by a member of the accounting department, who I had to spend days trading emails with to sort the final incorrect charges. I asked multiple times to speak to someone on the hotel’s management team to understand how something like this could happen (had another person gotten my stay details and just kept charging things to my room – creepy if so; or was this employee error or employee fraud; and how was the hotel looking to safeguard against this going forward?) - no one from the hotel team ever reached out to me, which was really disappointing, and made me feel like as soon as I left the hotel, they couldn’t have cared less about my experience or repeat business.

We loved listening to nino at the fairmont lounge last night and enjoyed our drinks. He is an amazing entertainer with a very cool vibe. Loved the local Henry Kapono songs and the Hawaiian melodies! Our waitress Kristina Quinn was excellent and also so kind to find me on Facebook to let me know that I had left my credit card there by mistake. She followed up too to make sure when I would be picking it up at the front desk. I so appreciated that. Also need to mention that the supervisor was so nice to check on us to make sure we had a lovely evening. Service is 100iii Wonderful evening!

We did a photo shoot with pacific dream photography and they were brilliant! Cynthia Buckles was our photographer and she was so patient with our kids. We loved all the pictures!!! Stunning resort views to remember forever!