TripAdvisor Traveler Rating

Understated elegance, beautiful people and resort. This place is as close to perfection as it gets. Pros: Gorgeous grounds, large rooms with luxurious bedding. Water refill stations everywhere. Bay with water sports like paddleboarding, kayaking, snorkeling, and floaties. Exceptional service. Wonderful food onsite. Relaxing and plentiful lounge and pool chairs. Cabanas well-priced and comfortable. Live music, boujee but not pretentious. Did I say, 5-star service? It’s worth mentioning again. Spa is lovely (I chose massage by waterfall location). Daily housekeeping and turn-down service. Shuttle service to nearby resorts. Pay for the daily breakfast buffet —-SO delicious! Cons: not great markets for snacks and sundries. I wasn’t a fan of the deli with premade ciabatta sandwiches (not good) and sparse snack variety. Wish they could make fresh or use regular bread. Could use a little bit of updating. All in all, we are coming back to this spectacular resort! The value and quality is unmatched! I love this resort!!

We had a wonderful stay at the Fairmont Orchid. The property is beautifully maintained and every staff member we encountered was friendly, welcoming and helpful. The rooms are large and well appointed and staying in the Fairmont Gold section was such a nice touch. We enjoyed breakfast (the coffee is amazing), evening hors d'oeuvres and desserts and easy access to ask questions and get assistance. We enjoyed the pool service and beach. We never felt overcrowded and the vibe is relaxed and intimate. Definitely a place to visit again!

This was our third stay at this hotel. We were apprehensive about recent reviews but we experienced no difficulties. We had a wonderful garden view room in the south tower. We used the "refrigerator" for a small milk and orange juice so we could eat breakfast in the room (we added a bag of ice to cool it down). We had twice daily housekeeping (turn down service). The grounds were immaculate and the foliage lush. We had great weather. It was more crowded during the weekend but Monday and Tuesday the beach and pool were very quiet. We had 3 minor room issues addressed within 30 minutes. Loved the snorkeling and plenty of turtle sightings. Limited food options definitely a minus. We ate at Lava Lava, Roys and Pueo's. We gave Binchotan a try, it was fine. Definitely need a rental car, we were lucky to see the lava at the volcano, we also went to Waimea on Saturday for the farmer's market and Hawi and Kona another day. Use the Guidealong (or GypsyGuide as it used to be known), very informative.

Just came back from Fairmont Orchid Gold level. We have the best relaxing comfortable luxurious Hawaiian experience ever! Gold level team went beyond and above in their hospitality and highest level of service in looking after us. We want to say sincerely thank you to: Kallan,Keisha,Sam,Chris,James,Lisa, Nerlie,Cory ,Barbie and all housekeeping team. A Hui Hou!(Until We Meet Again!) Ira

If you are so fortunate to be able to visit this beautiful hotel, you must take the opportunity to use the “Spa without Walls”. Hands down the best spa experience I’ve ever had. You must also ask for Rhonda, she made the whole experience perfect- could not have been better!!!