We were given the opportunity to stay on the Gold floor at the Fairmont Orchid. The Gold concierge team were very helpful and accommodating. Coffee, pastries, and snacks were available daily. The room was fresh and clean with a nice view of ocean and pool. We enjoyed the pool with its comfortable lounge chairs and umbrellas. Towels were provided. Pool staff was always nearby to help and provide drinks & food services. We tried the 4 on-site restaurants. The meals were nicely done and the staff friendly. Hertz has on-site rental office which was helpful for a single day car rental to visit the islands Volcano National Park. It was September. The hotel was active but not busy or crowded. COVID-wise masks were used while in the hotel but not while outside and by the pool.
Great stay, great location, and best of all great staff!
Sep 24, 2021
My husband and I had a wonderful 8-night stay at the Fairmont Orchid! While it did take a couple of days to navigate the hotel (it wasn't always clear how to get between the two towers and the lobby areas), the staff and service were top-notch when it came to the front reception, concierge, spa, housekeeping, and all of the restaurants. We were very impressed by the views every evening for sunset, and while we didn't get an ocean view room, our view of the gardens and waterfalls still felt like a great escape. Thank you all for a wonderful time and we would absolutely stay here again and recommend to others!
Little slice of heaven
(Fort Collins, Colorado)
Sep 23, 2021
Absolutely beautiful resort and the service was unbelievable. This was our first time in Hawaii and they made it such a great first experience. The food has been top notch as well as all the live music. The staff is very friendly and it is truly a getaway. I will definitely be coming back.
You won't regret coming here
Sep 23, 2021
My husband and I stayed here at the hotel for 8 nights and it was nothing but relaxing. The hotel is absolutely beautiful despite it's being older than to other five-star establishments. We love the architecture and the landscape of the hotel. We stayed in a partial ocean view room. We got an angled view of the ocean but it's okay as I was made aware by the staffs and the reviews online. The room itself was so spacious and had good sound proofing walls. I am a light sleeper and I don't like sleeping on beds that are not mine. But I had the best sleep during our stay. The mattress was comfy and the pillows were so soft. The bathroom is big with huge mirror. My only problem with the bathroom was that the housekeeping staffs never refilled the bottles and water drainage wasn't very good. But those were all minor points and didn't really bother us.
The resort also has a lot of activities for guests. We did the hula dance, lei making, coconut leaves weaving, canoe-ing, on-site garden/bee-farm tour and all of the activities were so much fun. I recommend doing them all while you're there. I missed the story telling session as it was cancelled due to the weather.
The beach was also very nice and calm, perfect for swimming and snorkeling. The water was so warm, even at 6:30-7am. I think that it's the best time to swim as there weren't that many people around.
We also splurge on the seaside couple massage on our second day and it was worth every penny. We felt so relaxed and refresh and truly felt we were on vacation.
There are also free yoga classes everyday. I did the morning seaside class every other day at 7 am (thank you jetlag) to start off the day while my husband went for a swim in the ocean. By the time we finished, we are ready for breakfast at the Orchid Court.
Daily breakfast was good. The staffs were super very friendly. We purposely wanted to get breakfast at the hotel as we didn't want to spend hours on the phone trying to figure out what we want for breakfast. We tried everything on the menu and our favorites were the papaya with granola, Belgium waffles and the fresh juice.
We also had 1 dinner at the Brown's at sunset hours. The shrimp app was very very yummy and fresh but it was too salty for our taste. The fish entrees were also very good. I had the daily special (fresh catch with pumpkin ravioli) and my husband got the kampachi. We loved our entrees as everything was well seasoned and fresh. We got complimentary dessert as it was our honeymoon.
Overall, it's 10/10 experience for us. We loved every single minute of our trip and we hope to be back sometimes in the future. We will recommend this resort to our friends and family.
Relaxing week on the Big Island
Sep 21, 2021
We spent a wonderful week at the Fairmount Orchid. They did a great job making guests feel safe, with all staff masked at all times and guests masking indoors, too. The pool is huge, and there were plenty of seats with tree shade or umbrellas. We enjoyed excellent snorkeling (free 1 hour gear rental at hotel - very clean) and saw a giant turtle and lots of colorful fish. The landscaping with lots of flowers and waterfalls made it very easy to relax and enjoy. The staff was also excellent and very warm and attentive, from the pool to the restaurants to the front desk. A special thanks to the front desk staff for quickly straightening out a significant rate discrepancy between what I’d booked and what appeared on my bill at check out. All around a great experience, and we look forward to returning.