Active Advisories
Please note: Fairmont Orchid has scheduled upcoming enhancement projects which may impact guest accommodations.
Roof Project:
Dates: June 24 – July 15, 2024
Description: This repair and resurfacing project may impact guests with increased noise levels during the construction period. We have scheduled this work during hours that typically have the least impact on our guests.
Lobby (Main Building):
Dates: July 1 – July 15, 2024
Description: The lobby transformation will begin July 1 to include upgraded lighting fixtures, paint and additional soft goods upgrades. During this time, the main arrival will be rerouted through the meeting space entrance which is approximately 50 ft from the hotel entrance. The Front desk will be relocated to the Paniolo Hospitality room just off of the main lobby. Noise and visibility of the project will be minimal.
Guestrooms:
Dates:
Non Gold Floor, July 8 – December 15, 2024
Gold Floor, October 7 – December 15, 2024
Description: The guestroom transformation will begin July 8 to include soft goods upgrades (new furniture, lighting and paint) to all guestrooms, suites (excluding Presidential Suites) and Fairmont Gold. Guests will not be blocked on floors that are being updated. Noise and visibility of the project will be minimal.
Dates and times are subject to change at any time without notice. While work is under way, the resort management will make every effort to minimize noise and disturbance. Should you experience any inconvenience during your stay, the hotel front desk manager will be available to address any concerns as quickly as possible.
Overview
Invigorate the mind, body and spirit on this 32 oceanfront acre luxury resort. Turn moments into memories as you enjoy daily activities and Hawaiian cultural programs including botanical tours, turtle talk, historical petro glyph hikes, traditional outrigger canoe rides and nightly torch ceremony.
Resort fees include
- Overnight self-parking for one vehicle per room.
- Unlimited basic wifi access in guest rooms and public areas.
- Complimentary wellness classes.
- Complimentary shuttle bus service within the Mauna Lani Resort area.
- Two branded reusable water bottles per room, per stay, to be filled at purified water stations located throughout the resort.
- Hawaiian Cultural Classes and Resort Activities.
- Lei greeting upon arrival.
- Complimentary snorkel equipment rental for one hour (available to each guest, per stay – resort use only).
- 45-minute photo session with Pacific Dream Photography (reservations required, photos available for purchase at an additional charge).
- Unlimited North America Long Distance Calls (within Canada and United States).
Check in
4 p.m.
Check out
11 a.m.
Rooms
540
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Located on floors 1 to 6
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Lanai
- Mini fridge
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Safe
- TV
- 1 king bed, or 2 queen beds
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Partial ocean view
- Located on floors 1 to 6
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Lanai
- Mini fridge
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Safe
- TV
Amenities
Aerial view
Aerial view
Aerial Pool View
Aerial Pool View
Browns Beach House Dining
Location
Reviews
TripAdvisor Traveler Rating
Below Expectations
travellingpatd (Santa Clara, California) on Dec 02, 2024
I have enjoyed all of my stays at Accor hotels in multiple countries. I also had extraordinary experiences staying at Fairmont properties in the past and I reached Gold Member Accor status so I chose to stay at the Fairmont Orchid in Waimea, Hawaii for my honeymoon trip at the end of November 2024. I hoped for the advertised 5 star experience for this special trip, which I received with the breakfast buffet at the Orchid Court. Aside from that, the stay fell below expectations. First, I inquired about early check-in when I arrived at around 2 PM. The front desk staff seemed tired and rushed and just said that they will notify me when the room was available. I waited until past 4 PM (standard check-in time) but I still did not hear from them so I went to the front desk to ask about the room. They informed me that the room had been ready for awhile but they forgot to notify me. This was disappointing because I arrived from an early long flight and hoped to be able to rest in the room. I tried to shrug it off because I did not want a negative start to my stay. However, when I walked towards the room, I noticed that the wallpaper in the hallway was stripped and scuffed. Inside the room, metal hardware in the bathroom was rusted, the bathroom fixtures and decor were dated, cobwebs were in all corners of the drawers and shelves, and table and counter tops were sticky. There were minimal amenities in the room-- not even room slippers were available to wear when walking over the dusty floors. Moreover, very few guest activities were complimentary, e.g., the s'mores making kit cost $25 (this was complimentary at the Autograph Collection, Koloa Landing Resort at Poipu in Kauai as of July of this year). I don't usually write reviews but I realized how far this stay fell below 5 star standards when I arrived at the Marriott Vacation Club in Waikiki for the second leg of my honeymoon trip. Even though that hotel is marketed as 2 stars, every single staff member was friendly and welcoming and entire property was modern and spotless with plenty of amenities in the rooms and complimentary activities for guests. I regretted not booking my whole honeymoon trip there or even at a 3 or 4 star Hilton property in the Waikoloa Village just a few miles away from the Fairmont Orchid where I can make use of my Hilton Diamond Member status benefits and pay only a third of the price of the Fairmont Orchid. I hope that my feedback will initiate improvements at this hotel.
Relaxing and Pampered
Adrianna C on Nov 26, 2024
Family friendly and relaxing. one of our favourite places to visit and we look forward to it every time. We have been coming to this hotel for 19 years and love it! if you like to relax this is your place. It is the best beach for small kids! The Lagoon is great for snorkelling. The hotel shuttle service is perfect to get to the shops and restaurants, we didn't even rent a car.
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