TripAdvisor Traveler Rating

I stayed at Park MGM for a quick weekend getaway to catch a couple shows, and unfortunately, my first experience left a lot to be desired. Although check-in at 12:30am was quick and easy, I was disappointed to find I’d been placed in a handicap-accessible room, despite booking a standard king. The room was only kind of clean—the carpet looked grimy, the showerheads were visibly dirty, and the whole space had a lingering smell of marijuana, even though it’s a non-smoking hotel. The air conditioning never reached the set temperature, and there was an annoying motor sound that kicked on every minute or so, making sleep difficult. As a Marriott Titanium member, I expected a room upgrade and a $20 per night food and beverage credit—neither of which were clearly honored. At checkout, I was told the credit only applied to breakfast at one restaurant, which wasn’t disclosed at check-in. After raising the issue, they did remove $40 from my bill, but the lack of clarity was frustrating. The pool was decent, and the food was fine—but nothing stood out. Overall, the experience didn’t live up to expectations, and I don’t see myself returning to Park MGM.

The rooms are horrendous. Why would they paint rooms red or green. The carpet was a nasty brown color and the room smelled old. They need to upgrade this property. The beds were comfortable at least. I was expecting a lot more and was very disappointed.

Good value for simple room, great location, excellent friendly staff, just wish they had a coffee maker in the room, only place for to-go coffee is starbucks and those lines can get LONG!!! Check in and check out was painless compared to long lines at other strip hotels!

Excellent service from all the staff members we encountered. The room was clean and comfortable. We were in Vegas for Sammy Hagar’s Residency at the Dolby Live Theatre. Super convenient to walk through the smoke free casino, right into the Dolby Live Theatre for the show!

Came with the Fusion team for our 4-day convention and I had way more fun than I ever expected. The management were personable and very helpful when assisting with an issue we experienced, quelling any and all concerns. Kylie, Paula, Brian, Lisa, & Alejandro were excellent. I had great conversations with the security team in particular, who also made my trip that much more special. Brewster, Cisco and Jose Martinez are the real deal. Only caveat to the experience is, plan to spend far more on basics like coffee than expected.