TripAdvisor Traveler Rating

We stayed from July 14 to July 18. We booked 2 rooms with queen size beds 2 weeks ahead of time. We are regulars and me and my husband are elite members of sahara. They said they can only give us 1 room with a king bed and 1 room with double beds. The room was hot the whole stay. Temp of room stayed at 74 would not go down. Called for 6 towels did not allowed us even if we have 2 rooms towels never showed very rude person we spoke to on the phone. Handicap restroom was horrible the water kept spilling outside to the toilet which is why we always needed towels. Only good thing out of the stay was a kind and considerate receptionist Lizanne who compensated us for the mishap for the rooms. Our last stay in February was also crazy fire alarm in our room. We evacuated the building then went inside and the front had no idea what is going on. My parents are sick one has cancer the other has heart failure and we had to take the stairs going down. Then when we asked the front they were speechless not knowing whats going on.

I loved everything about The SAHARA. From checking in to checking out. Everyone was so nice and everything was run so smoothe.

By far the WORST hotel experiences I’ve ever had. The hotels systems were down and they’ve made us wait 2 hours and counting, post midnight as well. They gave us vouchers to have drinks meanwhile they get their systems up. And guess what? To our surprise all the restaurants were shut already and nobody was willing to provide us with a drink. Hell we couldn’t eat anything. The supervisor on duty was on another level of rude and not even a tiny bit courteous towards their guests. He said “do what you want to do, we are not sure when the systems will be up, we gave you vouchers, if they arnt redeemable it’s not my issue”. THANK YOU SO MUCH SAHARA FOR BEING THE WORST HOTEL EVER WITH SERVICE AND CUSTOMER EXPERIENCE.

Stayed during daughter’s basketball tournament @ LVCC . Long lines for check in , they don’t answer their phones . Upon arriving to the rm we found ritz cracker wrapper on floor , pill tablets under chair . Shower doesn’t drain , door to closet difficult to open and close .. had to have husband help out a few times . Called FD to send maintenance 3x and no one came . Husband had to go to front desk to complain and still no one came . Only good thing I can say was that Angelo the shuttle driver was awesome !

Just want to say that Sahara is my favorite hotel/casino in Las Vegas . I had stayed some others and I prefer Sahara 100 times .