TripAdvisor Traveler Rating

I’ve stayed at the W Hollywood twice now — once for a work trip and once with friends — and both times I was helped by a front desk team member named Micaela. I don’t usually write reviews for specific staff members, but she genuinely stood out enough that I felt like I had to. Micaela has this rare quality where she makes you feel like an actual person rather than just the next guest in line. She was warm, communicative, and genuinely kind — not in a scripted, going-through-the-motions way, but in a way that felt completely authentic. It’s the kind of hospitality that’s hard to teach, and it made both stays more memorable. The W Hollywood is already a great property, but people like Micaela are what turn a nice hotel stay into one you actually remember. I hope she gets the recognition she deserves!

My necklace and earrings were stolen from my room. Also, if you are traveling for business or an event that is paid for, you still will be charged a daily 'resort' fee, whether you use the offers or not, which was an unwelcome surprise.

What a room and a beautiful view. Everything in the room was wonderful, from the beds to the bathroom. Loved the turn-down service with a goody bag. Only complaint was the food from the restaurant was pretty bland. Heard the same from others.

This is a beautiful property in the heart of a tourist area. I chose it in part because it is directly on top of a metro station, which was super convenient. The lobby was awesome, and the room was pretty nice, with a firm bed, which I appreciate. However, after the first of my two nights, I had to request a new room. My first room was near the elevator, and every couple minutes, all night long, I heard metallic clanking and scraping noises through the walls. This woke me up a few times. The front desk staff and engineer took great care of me; they took me to see (and hear) another room, which I then moved into. The new room was farther from the elevator and had no noise issues. Other than the noise issue, which was resolved, I had a great stay here. The service was top notch! I was impressed with my interactions with Micaela and Jessica(?) at the front desk, as well as Manny from the bell staff. The service was excellent at the restaurant, too, though I didn’t get their names. I didn’t have time to use the pool or gym, but I peeked at both and wish I had had more time!

Very impressive Hollywood hotel in a great location. Room was nice. Solid fitness center. Nice rooftop pool with seasonal bar scene. Happening lobby bar area. The staff was great.