W Hollywood reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

2200 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Awesome experience and great customer service

LJeezy85 (Sydney, Australia) on Jul 02, 2022

From initial check in, Sheen was very professional and took care of my partner and I. He took the time to explain the process of early check in (as we were quite early) and also made us feel welcome. The hotel itself had good amenities and the room was quite comfortable. Regarding the area, some nights we didn't really feel safe due to the surroundings but can't blame the hotel for that. Thanks again Sheen. We would definitely be staying again :)

TripAdvisor users rated this property 5 out of 5

Best service from Valet to the Management

davidkB2290AJ on Jun 28, 2022

Never fails….. W hotel in Hollywood is above all! 10/10 Super friendly easy going staff Wonderful and helpful management! Beautiful and luxurious the W never fails! I would recommend to anyone! Amazed

TripAdvisor users rated this property 4 out of 5

customer service

430svh on Jun 20, 2022

Upon my arrival, Sheen - W Hotel Hollywood handled my check-in. He was so accommodating, funny, and made me feel welcome at the hotel. Sheen is thoroughly aware of the hotel's events and used that knowledge to select a room location that would be comfortable during my stay i.e. far enough away that music would not disturb me. More workers like him. He makes the world shine.

TripAdvisor users rated this property 5 out of 5

AMAZING SERVICE BY SHEEN

922kabi on Jun 18, 2022

Sheen was at the front desk and he was very helpful in making changes to our reservation. He went out of his way to help us. He was very caring and hospitable. Amazing customer service from this hotel. Highly recommend staying here.

TripAdvisor users rated this property 5 out of 5

Great service and check in experience!

EsquireKC33 on Jun 16, 2022

Beautiful property in the heart of it all. The customer service was top notch, in particular Sheen at the front desk, who really went out of his way to accommodate my family and our needs. Two thumbs up!

View All