TripAdvisor Traveler Rating

This is a 5 Star hotel that had a bad housekeeper. On the freshly made bed was a pillow, when flipped over had a clump on hair on it. Then, there were two lollipops inside the pillow case. Ugh!!! The staff was wonderful, being able to go to the roof and enjoy the Disneyland fireworks at night time.

We had two nights booked for Springhill Suites for May 13 and 14th, 2024. The night we checked in, we went to dinner across the street at The Cheesecake Factory, and then did some walking at Downtown Disney before turning in for the night in our Family Suite. Little did we know, my eldest daughter and I, mom, were about to come down with food poisoning from the Cheesecake Factory and spent the entire night from midnight to morning violently ill. Early morning of the 14th, we knew weren’t going to be able to push through our food poisoning at Disneyland. What other choice did we have but to cancel our Disneyland reservations for that day and drive home? We didn’t have a choice… we managed to scrape up ourselves out of the bathroom and pack our four kids back up and check out of the hotel by 9:30am (well before their 11am checkout time). My husband personally spoke to the employees working and thoroughly explained our situation, that it was an emergency, and we were very very sick and were having to suddenly leave. It was out of our control! Our hotel was booked through Expedia, and initially Springhill Employees advised us that we would have to go through Expedia to see about a refund for the second night. Which we did, Expedia reached out to Springhill and was given the wait-around. Springhill management, specifically Elizabeth Diaz, has refused to refund us the cost of our second night staying that we checked out after the refundable checkout timeframe. The refundable checkout time was last weekend, days before our stay. This was an unforeseeable emergency and we are only asking for a refund for the night we were not staying in the hotel. Not the night we spent violently ill and stayed. The only good thing I can speak about this hotel is the CVS below was incredibly convenient for having food poisoning and needing Gatorade in the morning, and secondly that the front desk employees gave us two trash bags as vomit bags for our 2.5 hour drive home. That’s it. There should be a plan and humanity in place for the unforeseen events. In this case, customer satisfaction and being a good human came last to Springhill Suites, and I can’t in good faith advise anyone to put their trust in this hotel (or The Cheesecake Factory for that matter).

Springhill Suites Convention Way. Noisy hotel and rates are inconsistent. My husband and I booked a king size room. As a Marriott Elite member, we expected much better service and quality. And the best rates available. Instead, the king bed rooms are all on the street side. The worst are the x39 rooms. On the corner of two major intersections. The odd numbered rooms are all on the street side. We heard revving engines and sirens all night long. We found out later that the quieter rooms are the queen rooms - even numbered rooms as they face an alley. Also the floors are not noise insulated. A lot of kids (understandable) but ridiculous. To make matters worse, I paid $360 for the room even though the advertise rate on the website was about $284. The manager would not make the rate adjustment. The Fairfield Inn is quieter as rooms are set back from the street.

Stayed in this hotel based on the proximity to Disneyland and the free breakfast. Also, I generally have stayed at Marriott branded hotels. The hotel is close to Disney and we walked each day as opposed to going to the Toy Story buses. This is a big positive. The breakfast is sub par and crazy busy with almost no seating. All I could get into me was the oatmeal and it is hard to go wrong with oatmeal. They were often out of coffee and the eggs were not good. The staff worked hard to try to keep up with the rush of people. It was an included breakfast but passable. I tried to get Marriott to price match a third party site but they were often delayed or couldn’t find the price ir didn’t look to hard. I think the hotel needs an good update lots of wear in the rooms and in the lobby area. The staff work hard with what they have and are friendly. Lots of alternatives at the price point.

This is our third visit to this location. when we go to Disney, location is great. Breakfast is great having two drugstores 1 minute away it’s really convenient. Elizabeth diaz and Anthony Ruta where super fries left and went out of their way to help make this trip magical