We were quite disgusted when we found that our bed sheets were soiled when we arrived. Worse than that was how Elizabeth or "Liz" handled the matter so dismissively. It was our anniversary trip... Disneyland saved the outing, thank heavens. Cheers Ya'll! Steer Clear of this Hotel.
(San Francisco, California)
Jan 31, 2024
Convenient location with friendly staff. As a family of 5, we like the SpringHill room layouts with the 2 queens and sofa bed. Imagine our delight with the family suite with the bunk beds. The bathroom wasn't as large as other SpringHill Suites we have stayed in, but it had the best breakfast of the 3 we recently stayed at. Facilities--would have liked a hot tub!
An all-around average property
Jan 19, 2024
In previous visits, I’ve been intrigued by the solid combination of age and location this Marriott property offers and kept it in mind for future visits. I was excited to finally give the SpringHill a try during a recent trip for the Disneyland Half weekend. To start with the positives, the room had an awesome view - the second I opened the door I saw the back of Mission Breakout dominating the view out my window (complemented by a landscape of mountains), and looking to the left I could see Incredicoaster, Mickey’s Fun Wheel, and the soon-to-be rebranded Paradise Pier Hotel. I stayed mid-week so no fireworks, but it would’ve been a prime view. The room was quite large, bigger than I would expect from a SpringHill especially given the location. The breakfast was well-stocked and had quite the variety of options; the area seemed packed at first but there was ample seating and it started to mellow out around 8:00am as guests went to the parks. The walk to the parks was straightforward and 10 minutes to the archway on Harbor, 15 minutes to the ticket gates.
Where the hotel started to decline was upkeep of fixtures and housekeeping. I’m not sure how old the property is exactly (it’s been here at least seven years from my memory) but the furniture and fixtures in the room are definitely starting to show their age (scratches, fading, stains, etc.). Though these things didn’t impact the use of amenities, they didn’t quite reflect the price tag of the property. The tub in my room either wasn’t cleaned or was poorly cleaned between guests - when I turned the faucet on to run water, the water in the tub initially became a little discolored (like there had been dry dirt in the tub) and there were several hairs in the tub, on the side of it, on the soap pumps, etc. I let the front desk know and the person I talked to didn’t seem to really understand what I was saying; she kept thinking it was discoloration in the water supply rather than housekeeping’s error (despite trying to explain a couple times that the hairs didn’t come out of the faucet / were nowhere near it). Since she kept saying she thought it was a maintenance issue, I asked for it not to be looked at until I checked out since I was working remote from my room; that request fell on deaf ears. Staff overall was a mixed bag - some were awesome (one guy at the front desk was super welcoming and receptive, I think his name might’ve been Joey?), while others weren’t enthusiastic about their jobs. Another area that I was surprised by is the amount of noise that was clear as day in guest rooms. I’m realistic about noise (given the location) and expected to hear the occasional souped-up street car race by, but the regular flow of traffic was quite loud (even with TVs on). Noise could easily be heard from neighboring rooms and the hallways too.
While I wouldn’t totally write this place off, I would wait until it’s been renovated to come back. The location is convenient for both the convention center and Disneyland, the breakfast is one of the better offerings I’ve seen at a Marriott recently (Mickey waffles were a cute touch), and the room size can’t be beat; however, the upkeep and cleanliness leave a lot to be desired.
OK, But Stay Somewhere Else If You're On Business Travel
Nov 21, 2023
I stayed at this property on business travel for four nights in November 2023. As always, let's go pros and cons.
1. It's located within a short walk to several stores (CVS, Walgreens, 7-11), chain restaurants (Ruth Chris, Morton's, Cheesecake Factory, Bubba Gump's, Roscoe's Chicken and Waffles), the Anaheim Convention Center and Disneyland.
2. The room size was adequate (not the largest, but not too small, either) with a refrigerator and microwave.
3. All of the property staff were pleasant and accommodating.
1. The gym hours are only 8am-8pm. This is the first Marriott property that I can recall in a long time with such limited gym hours. Most properties allow 24-hour access with your room key. I prefer working in the early morning (5 a.m.) and this was inconvenient. The hotel will arrange for you to get a key to access the Residence Inn's gym located across the parking lot. However, that gym doesn't open until 6 a.m. and with much less equipment.
2. The room wasn't the cleanest when I arrived, especially the sink and shower. The sink drained very slowly during my entire stay and clearly must have been clogged.
3. The desk chair sank when sitting in it and rose again only when getting out of it. I had to use my laptop and work on the sofa.
4. My room's air conditioning unit was extremely loud with a high-pitch whistle when turning on. I had to turn it off at night - and be uncomfortably warm - just to try and get some sleep. And speaking of sleep...
5. My room was next door to and across the hall from two families with children who ran, stomped, yelled, and slammed doors until at least 10 p.m. each night. The noise and vibrating walls and floors led to very little sleep. As a function of being located next to Disneyland, I get the hotel's appeal to families with young children and the associated excitement. However, you'd hope the adult parents would be considerate of guests in rooms next to, across from and below them during late hours.
OVERALL: I would not stay at this property again, especially on business, when visiting Anaheim.
Oct 28, 2023
The actual hotel was nice, staff was friendly, and location was fine. About a 15 minute walk to Disneyland. It felt safe but know you will walk about people trying to sell you things and the homeless. Rooms do show signs of wear though. Also, the beds are very uncomfortable. You can tell they are just very worn in. We had a King suite and it was very noisy with the street traffic below. Stayed in many hotels in urban areas and never heard the traffic through the walls like we did here.